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Predictive Analytics World is pleased to announce on-demand access to the videos of PAW Washington DC, October 2010, including over 30 sessions and keynotes that you may view at your convenience. Access this leading predictive analytics content online now:
Select individual conference sessions, or recognize savings by registering for access to one or two full days of sessions. These on-demand videos deliver PAW DC right to your desk, covering hot topics and advanced methods such as:
PAW DC videos feature over 25 speakers with case studies from leading enterprises such as: CIBC, CEB, Forrester, Macy’s, MetLife, Microsoft, Miles Kimball, Monster.com, Oracle, Paychex, SunTrust, Target, UPMC, Xerox, Yahoo!, YMCA, and more.
Keynote: Five Ways Predictive Analytics Cuts Enterprise Risk
Eric Siegel,Ph.D., Program Chair, Predictive Analytics World
All business is an exercise in risk management. All organizations would benefit from measuring, tracking and computing risk as a core process, much like insurance companies do.
Predictive analytics does the trick, one customer at a time. This technology is a data-driven means to compute the risk each customer will defect, not respond to an expensive mailer, consume a retention discount even if she were not going to leave in the first place, not be targeted for a telephone solicitation that would have landed a sale, commit fraud, or become a “loss customer” such as a bad debtor or an insurance policy-holder with high claims.
In this keynote session, Dr. Eric Siegel reveals:
– Five ways predictive analytics evolves your enterprise to reduce risk
– Hidden sources of risk across operational functions
– What every business should learn from insurance companies
– How advancements have reversed the very meaning of fraud
– Why “man + machine” teams are greater than the sum of their parts for enterprise decision support
Platinum Sponsor Presentation: Analytics – The Beauty of Diversity
Anne H. Milley,Senior Director of Analytic Strategy, Worldwide Product Marketing, SAS
Analytics contributes to, and draws from, multiple disciplines. The unifying theme of “making the world a better place” is bred from diversity. For instance, the same methods used in econometrics might be used in market research, psychometrics and other disciplines. In a similar way, diverse paradigms are needed to best solve problems, reveal opportunities and make better decisions. This is why we evolve capabilities to formulate and solve a wide range of problems through multiple integrated languages and interfaces. Extending that, we have provided integration with other languages so that users can draw on the disciplines and paradigms needed to best practice their craft.
Gold Sponsor Presentation: Predictive Analytics Accelerate Insight for Financial Services
Finbarr Deely,Director of Business Development,ParAccel
Financial services organizations face immense hurdles in maintaining profitability and building competitive advantage. Financial services organizations must perform “what-if” scenario analysis, identify risks, and detect fraud patterns. The advanced analytic complexity required often makes such analysis slow and painful, if not impossible. This presentation outlines the analytic challenges facing these organizations and provides a clear path to providing the accelerated insight needed to perform in today’s complex business environment to reduce risk, stop fraud and increase profits. * The value of predictive analytics in Accelerating Insight * Financial Services Analytic Case Studies * Brief Overview of ParAccel Analytic Database
TOPIC: SURVEY ANALYSIS Case Study: YMCA Turning Member Satisfaction Surveys into an Actionable Narrative
Dean Abbott,President, Abbott Analytics
Employees are a key constituency at the Y and previous analysis has shown that their attitudes have a direct bearing on Member Satisfaction. This session will describe a successful approach for the analysis of YMCA employee surveys. Decision trees are built and examined in depth to identify key questions in describing key employee satisfaction metrics, including several interesting groupings of employee attitudes. Our approach will be contrasted with other factor analysis and regression-based approaches to survey analysis that we used initially. The predictive models described are currently in use and resulted in both greater understanding of employee attitudes, and a revised “short-form” survey with fewer key questions identified by the decision trees as the most important predictors.
TOPIC: INDUSTRY TRENDS 2010 Data Minter Survey Results: Highlights
Karl Rexer,Ph.D., Rexer Analytics
Do you want to know the views, actions, and opinions of the data mining community? Each year, Rexer Analytics conducts a global survey of data miners to find out. This year at PAW we unveil the results of our 4th Annual Data Miner Survey. This session will present the research highlights, such as:
Multiple Case Studies: U.S. DoD, U.S. DHS, SSA Text Mining: Lessons Learned
John F. Elder,Chief Scientist, Elder Research, Inc.
Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.
In solving unstructured (text) analysis challenges, we found that principles from inductive modeling – learning relationships from labeled cases – has great power to enhance text mining. Dr. Elder highlights key technical breakthroughs discovered while working on projects for leading government agencies, including: Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.
– Prioritizing searches for the Dept. of Homeland Security
– Quick decisions for Social Security Admin. disability
– Document discovery for the Dept. of Defense
– Disease discovery for the Dept. of Homeland Security
Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI
Andrew Pole,Senior Manager, Media and Database Marketing, Target
In this session, you’ll learn how Target leverages its own internal guest data to optimize its direct marketing – with the ultimate goal of enhancing our guests’ shopping experience and driving in-store and online performance. You will hear about what guest data is available at Target, how and where we collect it, and how it is used to improve the performance and relevance of direct marketing vehicles. Furthermore, we will discuss Target’s development and usage of guest segmentation, response modeling, and optimization as means to suppress poor performers from mailings, determine relevant product categories and services for online targeted content, and optimally assign receipt marketing offers to our guests when offer quantities are limited.
Platinum Sponsor Presentation: Driving Analytics Into Decision Making
Jason Verlen,Director, SPSS Product Strategy & Management, IBM Software Group
Organizations looking to dramatically improve their business outcomes are turning to decision management, a convergence of technology and business processes that is used to streamline and predict the outcome of daily decision-making. IBM SPSS Decision Management technology provides the critical link between analytical insight and recommended actions. In this session you’ll learn how Decision Management software integrates analytics with business rules and business applications for front-line systems such as call center applications, insurance claim processing, and websites. See how you can improve every customer interaction, minimize operational risk, reduce fraud and optimize results.
TOPIC: DATA INFRASTRUCTURE AND INTEGRATION Case Study: Macy’s The world is not flat (even though modeling software has to think it is)
Paul Coleman,Director of Marketing Statistics, Macy’s Inc.
Software for statistical modeling generally use flat files, where each record represents a unique case with all its variables. In contrast most large databases are relational, where data are distributed among various normalized tables for efficient storage. Variable creation and model scoring engines are necessary to bridge data mining and storage needs. Development datasets taken from a sampled history require snapshot management. Scoring datasets are taken from the present timeframe and the entire available universe. Organizations, with significant data, must decide when to store or calculate necessary data and understand the consequences for their modeling program.
TOPIC: CUSTOMER VALUE Case Study: SunTrust When One Model Will Not Solve the Problem – Using Multiple Models to Create One Solution
Dudley Gwaltney,Group Vice President, Analytical Modeling, SunTrust Bank
In 2007, SunTrust Bank developed a series of models to identify clients likely to have large changes in deposit balances. The models include three basic binary and two linear regression models.
Based on the models, 15% of SunTrust clients were targeted as those most likely to have large balance changes. These clients accounted for 65% of the absolute balance change and 60% of the large balance change clients. The targeted clients are grouped into a portfolio and assigned to individual SunTrust Retail Branch. Since 2008, the portfolio generated a 2.6% increase in balances over control.
Using the SunTrust example, this presentation will focus on:
TOPIC: RESPONSE & CROSS-SELL Case Study: Paychex Staying One Step Ahead of the Competition – Development of a Predictive 401(k) Marketing and Sales Campaign
Jason Fox,Information Systems and Portfolio Manager,Paychex
In-depth case study of Paychex, Inc. utilizing predictive modeling to turn the tides on competitive pressures within their own client base. Paychex, a leading provider of payroll and human resource solutions, will guide you through the development of a Predictive 401(k) Marketing and Sales model. Through the use of sophisticated data mining techniques and regression analysis the model derives the probability a client will add retirement services products with Paychex or with a competitor. Session will include roadblocks that could have ended development and ROI analysis. Speaker: Frank Fiorille, Director of Enterprise Risk Management, Paychex Speaker: Jason Fox, Risk Management Analyst, Paychex
TOPIC: SEGMENTATION Practitioner: Canadian Imperial Bank of Commerce Segmentation Do’s and Don’ts
Daymond Ling,Senior Director, Modelling & Analytics,Canadian Imperial Bank of Commerce
The concept of Segmentation is well accepted in business and has withstood the test of time. Even with the advent of new artificial intelligence and machine learning methods, this old war horse still has its place and is alive and well. Like all analytical methods, when used correctly it can lead to enhanced market positioning and competitive advantage, while improper application can have severe negative consequences.
This session will explore what are the elements of success, and what are the worse practices that lead to failure. The relationship between segmentation and predictive modeling will also be discussed to clarify when it is appropriate to use one versus the other, and how to use them together synergistically.
TOPIC: SOCIAL DATA
Thought Leadership Social Network Analysis: Killer Application for Cloud Analytics
James Kobielus,Senior Analyst, Forrester Research
Social networks such as Twitter and Facebook are a potential goldmine of insights on what is truly going through customers´minds. Every company wants to know whether, how, how often, and by whom they´re being mentioned across the billowing new cloud of social media. Just as important, every company wants to influence those discussions in their favor, target new business, and harvest maximum revenue potential. In this session, Forrester analyst James Kobielus identifies fruitful applications of social network analysis in customer service, sales, marketing, and brand management. He presents a roadmap for enterprises to leverage their inline analytics initiatives and leverage high-performance data warehousing (DW) clouds and appliances in order to analyze shifting patterns of customer sentiment, influence, and propensity. Leveraging Forrester’s ongoing research in advanced analytics and customer relationship management, Kobielus will discuss industry trends, commercial modeling tools, and emerging best practices in social network analysis, which represents a game-changing new discipline in predictive analytics.
Trish Mathe,
Director of Database Marketing, Life Line Screening
While Life Line is successfully executing a US CRM roadmap, they are also beginning this same evolution abroad. They are beginning in the UK where Merkle procured data and built a response model that is pulling responses over 30% higher than competitors. This presentation will give an overview of the US CRM roadmap, and then focus on the beginning of their strategy abroad, focusing on the data procurement they could not get anywhere else but through Merkle and the successful modeling and analytics for the UK. Speaker: Ozgur Dogan, VP, Quantitative Solutions Group, Merkle Inc Speaker: Trish Mathe, Director of Database Marketing, Life Line Screening
TOPIC: SURVEY ANALYSIS Case Study: Forrester Making Survey Insights Addressable and Scalable – The Case Study of Forrester’s Technographics Benchmark Survey
Marketers use surveys to create enterprise wide applicable strategic insights to: (1) develop segmentation schemes, (2) summarize consumer behaviors and attitudes for the whole US population, and (3) use multiple surveys to draw unified views about their target audience. However, these insights are not directly addressable and scalable to the whole consumer universe which is very important when applying the power of survey intelligence to the one to one consumer marketing problems marketers routinely face. Acxiom partnered with Forrester Research, creating addressable and scalable applications of Forrester’s Technographics Survey and applied it successfully to a number of industries and applications.
TOPIC: HEALTHCARE Case Study: UPMC Health Plan A Predictive Model for Hospital Readmissions
Scott Zasadil,Senior Scientist, UPMC Health Plan
Hospital readmissions are a significant component of our nation’s healthcare costs. Predicting who is likely to be readmitted is a challenging problem. Using a set of 123,951 hospital discharges spanning nearly three years, we developed a model that predicts an individual’s 30-day readmission should they incur a hospital admission. The model uses an ensemble of boosted decision trees and prior medical claims and captures 64% of all 30-day readmits with a true positive rate of over 27%. Moreover, many of the ‘false’ positives are simply delayed true positives. 53% of the predicted 30-day readmissions are readmitted within 180 days.
I recently found an interesting example of a website that both makes a lot of money and yet is much more efficient than any free or non profit. It is called ECOSIA
If you see a website that wants to balance administrative costs plus have a transparent way to make the world better- this is a great example.
World’s largest tropical forest reserve (38,867 square kilometers, or about the size of Switzerland)
Home to about 14% of all amphibian species and roughly 54% of all bird species in the Amazon – not to mention large populations of at least eight threatened species, including the jaguar
Includes part of the Guiana Shield containing 25% of world’s remaining tropical rainforests – 80 to 90% of which are still pristine
Holds the last major unpolluted water reserves in the Neotropics, containing approximately 20% of all of the Earth’s water
One of the last tropical regions on Earth vastly unaltered by humans
Significant contributor to climatic regulation via heat absorption and carbon storage
Click per milli (or CPM) gives you a very low low conversion compared to contacting ad sponsor directly.
But its a great data experiment-
as you can monitor which companies are likely to be advertised on your site (assume google knows more about their algols than you will)
which formats -banner or text or flash have what kind of conversion rates
what are the expected pay off rates from various keywords or companies (like business intelligence software, predictive analytics software and statistical computing software are similar but have different expected returns (if you remember your eco class)
NOW- Based on above data, you know whats your minimum baseline to expect from a private advertiser than a public, crowd sourced search engine one (like Google or Bing)
Lets say if you have 100000 views monthly. and assume one out of 1000 page views will lead to a click. Say the advertiser will pay you 1 $ for every 1 click (=1000 impressions)
Then your expected revenue is $100.But if your clicks are priced at 2.5$ for every click , and your click through rate is now 3 out of 1000 impressions- (both very moderate increases that can done by basic placement optimization of ad type, graphics etc)-your new revenue is 750$.
Be a good Samaritan- you decide to share some of this with your audience -like 4 Amazon books per month ( or I free Amazon book per week)- That gives you a cost of 200$, and leaves you with some 550$.
Wait! it doesnt end there- Adam Smith‘s invisible hand moves on .
You say hmm let me put 100 $ for an annual paper writing contest of $1000, donate $200 to one laptop per child ( or to Amazon rain forests or to Haiti etc etc etc), pay $100 to your upgraded server hosting, and put 350$ in online advertising. say $200 for search engines and $150 for Facebook.
Woah!
Month 1 would should see more people visiting you for the first time. If you have a good return rate (returning visitors as a %, and low bounce rate (visits less than 5 secs)- your traffic should see atleast a 20% jump in new arrivals and 5-10 % in long term arrivals. Ignoring bounces- within three months you will have one of the following
1) An interesting case study on statistics on online and social media advertising, tangible motivations for increasing community response , and some good data for study
2) hopefully better cost management of your server expenses
3)very hopefully a positive cash flow
you could even set a percentage and share the monthly (or annually is better actions) to your readers and advertisers.
go ahead- change the world!
the key paradigms here are sharing your traffic and revenue openly to everyone
donating to a suitable cause
helping increase awareness of the suitable cause
basing fixed percentages rather than absolute numbers to ensure your site and cause are sustained for years.
Ubuntu has a slight glitch plus workaround for installing the RCurl package on which the Google Prediction API is dependent- you need to first install this Ubuntu package for RCurl to install libcurl4-gnutls-dev
Once you install that using Synaptic,
Simply start R
2) Install Packages rjson and Rcurl using install.packages and choosing CRAN
6) Uploading data to Google Storage using the GUI (rather than gs util)
Just go to https://sandbox.google.com/storage/
and thats the Google Storage manager
Notes on Training Data-
Use a csv file
The first column is the score column (like 1,0 or prediction score)
There are no headers- so delete headers from data file and move the dependent variable to the first column (Note I used data from the kaggle contest for R package recommendation at
Once you type in the basic syntax, the first time it will ask for your Google Credentials (email and password)
It then starts showing you time elapsed for training.
Now you can disconnect and go off (actually I got disconnected by accident before coming back in a say 5 minutes so this is the part where I think this is what happened is why it happened, dont blame me, test it for yourself) –
and when you come back (hopefully before token expires) you can see status of your request (see below)
> library(rjson)
> library(RCurl)
Loading required package: bitops
> library(googlepredictionapi)
> my.model <- PredictionApiTrain(data="gs://numtraindata/training_data")
The request for training has sent, now trying to check if training is completed
Training on numtraindata/training_data: time:2.09 seconds
Training on numtraindata/training_data: time:7.00 seconds
7)
Note I changed the format from the URL where my data is located- simply go to your Google Storage Manager and right click on the file name for link address ( https://sandbox.google.com/storage/numtraindata/training_data.csv)
to gs://numtraindata/training_data (that kind of helps in any syntax error)
## Load googlepredictionapi and dependent libraries
library(rjson)
library(RCurl)
library(googlepredictionapi)
## Make a training call to the Prediction API against data in the Google Storage.
## Replace MYBUCKET and MYDATA with your data.
my.model <- PredictionApiTrain(data="gs://MYBUCKET/MYDATA")
## Alternatively, make a training call against training data stored locally as a CSV file.
## Replace MYPATH and MYFILE with your data.
my.model <- PredictionApiTrain(data="MYPATH/MYFILE.csv")
At the time of writing my data was still getting trained, so I will keep you posted on what happens.
At Gartner Business Intelligence & Information Management Summit 2011 you will experience a unique mix of Gartner research presentations, guest keynote addresses, real-life case studies and interactive panel discussions to provide you with a holistic view of the business intelligence and performance management landscape. Information, insight and advice are channeled through an increasingly targeted and focused approach, taking you from the high-level strategic view all the way to your specific issue.
Click here to view the full agenda or download the brochure.
AGENDA HIGHLIGHTS
Guest Keynote Address Future Thinking – Global Trends and Thinking that are Upending your Business
Analytics – Business Intelligence and Performance Management ITScore
Analyst User Roundtables:
Enterprise Information Management – Focusing on What Matters to the Business
Sharepoint – thin edge of the wedge to the MS family
Preparing for the 2020 workplace
Worldwide Expertise at Your Fingertips! Your questions on Business Intelligence and Performance Management answered. Meet the Gartner Analysts presenting at the Summit and book your exclusive 30 minute one-on-one (lap top dance) with the Analysts of your choice.
Tableau which has been making waves recntly with its great new data visualization tool announced a partner with my old friends at AsterData. Its really cool piece of data vis and very very fast on the desktop- so I can imagine what speed it can help with AsterData’s MPP Row and Column Zingbang AND Parallel Analytical Functions
Tableau and AsterData also share the common Stanfordian connection (but it seems software is divided quite equally between Stanford, Hardvard Dropouts and North Carolina )
It remains to be seen in this announcement how much each company can leverage the partnership or whether it turns like the SAS Institute- AsterData partnership last year or whether it is just to announce connectors in their software to talk to each other.
AsterData remains the guys with the potential but I would be wrong to say MapReduce–SQL is as hot in December 2010 as it was in June 2009- and the elephant in the room would be Hadoop. That and Google’s continued shyness from encashing its principal comptency of handling Big Data (but hush – I signed a NDA with the Google Prediction API– so things maaaay change very rapidly on ahem that cloud)
Disclaimer- AsterData was my internship sponsor during my winter training while at Univ of Tenn.
Jill Dyché is a partner and co-founder of Baseline Consulting. She is responsible for key client strategies and market analysis in the areas of data governance, business intelligence, master data management, and customer relationship management.
Jill counsels boards of directors on the strategic importance of their information investments.
Author
Jill is the author of three books on the business value of IT. Jill’s first book, e-Data (Addison Wesley, 2000) has been published in eight languages. She is a contributor to Impossible Data Warehouse Situations: Solutions from the Experts (Addison Wesley, 2002), and her book, The CRM Handbook (Addison Wesley, 2002), is the bestseller on the topic.
Here is a brief one question interview with James Kobielus, Senior Analyst, Forrester.
Ajay-Describe the five most important events in Predictive Analytics you saw in 2010 and the top three trends in 2011 as per you.
Jim-
Five most important developments in 2010:
Continued emergence of enterprise-grade Hadoop solutions as the core of the future cloud-based platforms for advanced analytics
Development of the market for analytic solution appliances that incorporate several key features for advanced analytics: massively parallel EDW appliance, in-database analytics and data management function processing, embedded statistical libraries, prebuilt logical domain models, and integrated modeling and mining tools
Integration of advanced analytics into core BI platforms with user-friendly, visual, wizard-driven, tools for quick, exploratory predictive modeling, forecasting, and what-if analysis by nontechnical business users
Convergence of predictive analytics, data mining, content analytics, and CEP in integrated tools geared to real-time social media analytics
Emergence of CRM and other line-of-business applications that support continuously optimized “next-best action” business processes through embedding of predictive models, orchestration engines, business rules engines, and CEP agility
Three top trends I see in the coming year, above and beyond deepening and adoption of the above-bulleted developments:
All-in-memory, massively parallel analytic architectures will begin to gain a foothold in complex EDW environments in support of real-time elastic analytics
Further crystallization of a market for general-purpose “recommendation engines” that, operating inline to EDWs, CEP environments, and BPM platforms, enable “next-best action” approaches to emerge from today’s application siloes
Incorporation of social network analysis functionality into a wider range of front-office business processes to enable fine-tuned behavioral-based customer segmentation to drive CRM optimization
James serves Business Process & Applications professionals. He is a leading expert on data warehousing, predictive analytics, data mining, and complex event processing. In addition to his core coverage areas, James contributes to Forrester’s research in business intelligence, data integration, data quality, and master data management.
PREVIOUS WORK EXPERIENCE
James has a long history in IT research and consulting and has worked for both vendors and research firms. Most recently, he was at Current Analysis, an IT research firm, where he was a principal analyst covering topics ranging from data warehousing to data integration and the Semantic Web. Prior to that position, James was a senior technical systems analyst at Exostar (a hosted supply chain management and eBusiness hub for the aerospace and defense industry). In this capacity, James was responsible for identifying and specifying product/service requirements for federated identity, PKI, and other products. He also worked as an analyst for the Burton Group and was previously employed by LCC International, DynCorp, ADEENA, International Center for Information Technologies, and the North American Telecommunications Association. He is both well versed and experienced in product and market assessments. James is a widely published business/technology author and has spoken at many industry events
DECISION STATS 