Doing RFM Analysis in R


RFM is a method used for analyzing customer behavior and defining market segments. It is commonly used in database marketing and direct marketing and has received particular attention in retail.


RFM stands for


  • Recency – How recently did the customer purchase?
  • Frequency – How often do they purchase?
  • Monetary Value – How much do they spend?

To create an RFM analysis, one creates categories for each attribute. For instance, the Recency attribute might be broken into three categories: customers with purchases within the last 90 days; between 91 and 365 days; and longer than 365 days. Such categories may be arrived at by applying business rules, or using a data mining technique, such as CHAID, to find meaningful breaks.

from-http://en.wikipedia.org/wiki/RFM

If you are new to RFM or need more step by step help, please read here

https://decisionstats.com/2010/10/03/ibm-spss-19-marketing-analytics-and-rfm/

and here is R code- note for direct marketing you need to compute Monetization based on response rates (based on offer date) as well



##Creating Random Sales Data of the format CustomerId (unique to each customer), Sales.Date,Purchase.Value

sales=data.frame(sample(1000:1999,replace=T,size=10000),abs(round(rnorm(10000,28,13))))

names(sales)=c("CustomerId","Sales Value")

sales.dates <- as.Date("2010/1/1") + 700*sort(stats::runif(10000))

#generating random dates

sales=cbind(sales,sales.dates)

str(sales)

sales$recency=round(as.numeric(difftime(Sys.Date(),sales[,3],units="days")) )

library(gregmisc)

##if you have existing sales data you need to just shape it in this format

rename.vars(sales, from="Sales Value", to="Purchase.Value")#Renaming Variable Names

## Creating Total Sales(Monetization),Frequency, Last Purchase date for each customer

salesM=aggregate(sales[,2],list(sales$CustomerId),sum)

names(salesM)=c("CustomerId","Monetization")

salesF=aggregate(sales[,2],list(sales$CustomerId),length)

names(salesF)=c("CustomerId","Frequency")

salesR=aggregate(sales[,4],list(sales$CustomerId),min)

names(salesR)=c("CustomerId","Recency")

##Merging R,F,M

test1=merge(salesF,salesR,"CustomerId")

salesRFM=merge(salesM,test1,"CustomerId")

##Creating R,F,M levels 

salesRFM$rankR=cut(salesRFM$Recency, 5,labels=F) #rankR 1 is very recent while rankR 5 is least recent

salesRFM$rankF=cut(salesRFM$Frequency, 5,labels=F)#rankF 1 is least frequent while rankF 5 is most frequent

salesRFM$rankM=cut(salesRFM$Monetization, 5,labels=F)#rankM 1 is lowest sales while rankM 5 is highest sales

##Looking at RFM tables
table(salesRFM[,5:6])
table(salesRFM[,6:7])
table(salesRFM[,5:7])

Code Highlighted by Pretty R at inside-R.org

Note-you can also use quantile function instead of cut function. This changes cut to equal length instead of equal interval. or  see other methods for finding breaks for categories.

 

Does the Internet need its own version of credit bureaus

Data Miners love data. The more data they have the better model they can build. Consumers do not love data so much and find sharing data generally a cumbersome task. They need to be incentivize for filling out survey forms , and for signing to loyalty programs. Lawyers, and privacy advocates love to use examples of improper data collection and usage as the harbinger of an ominous scenario. George Orwell’s 1984 never “mentioned” anything about Big Brother trying to sell you one more loan, credit card or product.

Data generated by customers is now growing without their needing to fill out forms and surveys. This data is about their preferences , tastes and choices and is growing in size and depth because it is generated from social media channels on the Internet.It is this data that can be and is captured by social media analytics.

Mobile data is also growing, including usage of location based applications and usage of Internet from the mobile phone is leading to further increases in data about consumers.Increasingly , location based applications help to provide a much more relevant context to the data generated. Just mobile data is expected to grow to 15 exabytes by 2015.

People want to have more and more conversations online publicly , share pictures , activity and interact with a large number of people whom  they have never met. But resent that information being used or abused without their knowledge.

Also the Internet is increasingly being consolidated into a few players like Microsoft, Amazon, Google  and Facebook, who are unable to agree on agreements to share that data between themselves. Interestingly you can use Yahoo as a data middleman between Google and Facebook.

At the same time, more and more purchases are being done online by customers and Internet advertising has grown much above the rate of growth of other mediums of communication.
Internet retail sales have the advantage that better demand predictability can lead to lower inventories as retailers need not stock up displays to look good. An Amazon warehouse need not keep material to simply stock up it shelves like a K-Mart does.

Our Hypothesis – An Analogy with how Financial Data Marketing is managed offline

  1. Financial information regarding spending and saving is much more sensitive yet the presence of credit bureaus alleviates these concerns.
  2. Credit bureaus collect information from all sources, aggregate and anonymize the individual components accordingly.They use SSN as a unique identifier.
  3. The Internet has a unique number too , called the Internet Protocol Address (I.P) 
  4. Should there be a unique identifier like Internet Security Number for the Internet to ensure adequate balance between the need for privacy as well as the need for appropriate targeting? 

After all, no one complains about privacy intrusions if their credit bureau data is aggregated , rolled up, and anonymized and turned into a propensity model for sending them direct mailers.

Advertising using Social Media and Internet

https://www.facebook.com/about/ads/#stories

1. A business creates an ad
Let’s say a gym opens in your neighborhood. The owner creates an ad to get people to come in for a free workout.
2. Facebook gets paid to deliver the ad
The owner sends the ad to Facebook and describes who should see it: people who live nearby and like running.
The right people see the ad
3. Facebook only shows you the ad if you live in town and like to run. That’s how advertisers reach you without knowing who you are.

Adding in credit bureau data and legislative regulation for anonymizing  and handling privacy data can expand the internet selling market, which is much more efficient from a supply chain perspective than the offline display and shop models.

Privacy Regulations on Marketing using Internet data
Should laws on opt out and do not mail, do not call, lists be extended to do not show ads , do not collect information on social media. In the offline world, you can choose to be part of direct marketing or opt out of direct marketing by enrolling yourself in various do not solicit lists. On the internet the only option from advertisements is to use the Adblock plugin if you are Google Chrome or Firefox browser user. Even Facebook gives you many more ads than you need to see.

One reason for so many ads on the Internet is lack of central anonymize data repositories for giving high quality data to these marketing companies.Software that can be used for social media analytics is already available off the shelf.

The growth of the Internet has helped carved out a big industry for Internet web analytics so it is a matter of time before social media analytics becomes a multi billion dollar business as well. What new developments would be unleashed in this brave new world is just a matter of time, and of course of the social media data!

Interview Dan Steinberg Founder Salford Systems

Here is an interview with Dan Steinberg, Founder and President of Salford Systems (http://www.salford-systems.com/ )

Ajay- Describe your journey from academia to technology entrepreneurship. What are the key milestones or turning points that you remember.

 Dan- When I was in graduate school studying econometrics at Harvard,  a number of distinguished professors at Harvard (and MIT) were actively involved in substantial real world activities.  Professors that I interacted with, or studied with, or whose software I used became involved in the creation of such companies as Sun Microsystems, Data Resources, Inc. or were heavily involved in business consulting through their own companies or other influential consultants.  Some not involved in private sector consulting took on substantial roles in government such as membership on the President’s Council of Economic Advisors. The atmosphere was one that encouraged free movement between academia and the private sector so the idea of forming a consulting and software company was quite natural and did not seem in any way inconsistent with being devoted to the advancement of science.

 Ajay- What are the latest products by Salford Systems? Any future product plans or modification to work on Big Data analytics, mobile computing and cloud computing.

 Dan- Our central set of data mining technologies are CART, MARS, TreeNet, RandomForests, and PRIM, and we have always maintained feature rich logistic regression and linear regression modules. In our latest release scheduled for January 2012 we will be including a new data mining approach to linear and logistic regression allowing for the rapid processing of massive numbers of predictors (e.g., one million columns), with powerful predictor selection and coefficient shrinkage. The new methods allow not only classic techniques such as ridge and lasso regression, but also sub-lasso model sizes. Clear tradeoff diagrams between model complexity (number of predictors) and predictive accuracy allow the modeler to select an ideal balance suitable for their requirements.

The new version of our data mining suite, Salford Predictive Modeler (SPM), also includes two important extensions to the boosted tree technology at the heart of TreeNet.  The first, Importance Sampled learning Ensembles (ISLE), is used for the compression of TreeNet tree ensembles. Starting with, say, a 1,000 tree ensemble, the ISLE compression might well reduce this down to 200 reweighted trees. Such compression will be valuable when models need to be executed in real time. The compression rate is always under the modeler’s control, meaning that if a deployed model may only contain, say, 30 trees, then the compression will deliver an optimal 30-tree weighted ensemble. Needless to say, compression of tree ensembles should be expected to be lossy and how much accuracy is lost when extreme compression is desired will vary from case to case. Prior to ISLE, practitioners have simply truncated the ensemble to the maximum allowable size.  The new methodology will substantially outperform truncation.

The second major advance is RULEFIT, a rule extraction engine that starts with a TreeNet model and decomposes it into the most interesting and predictive rules. RULEFIT is also a tree ensemble post-processor and offers the possibility of improving on the original TreeNet predictive performance. One can think of the rule extraction as an alternative way to explain and interpret an otherwise complex multi-tree model. The rules extracted are similar conceptually to the terminal nodes of a CART tree but the various rules will not refer to mutually exclusive regions of the data.

 Ajay- You have led teams that have won multiple data mining competitions. What are some of your favorite techniques or approaches to a data mining problem.

 Dan- We only enter competitions involving problems for which our technology is suitable, generally, classification and regression. In these areas, we are  partial to TreeNet because it is such a capable and robust learning machine. However, we always find great value in analyzing many aspects of a data set with CART, especially when we require a compact and easy to understand story about the data. CART is exceptionally well suited to the discovery of errors in data, often revealing errors created by the competition organizers themselves. More than once, our reports of data problems have been responsible for the competition organizer’s decision to issue a corrected version of the data and we have been the only group to discover the problem.

In general, tackling a data mining competition is no different than tackling any analytical challenge. You must start with a solid conceptual grasp of the problem and the actual objectives, and the nature and limitations of the data. Following that comes feature extraction, the selection of a modeling strategy (or strategies), and then extensive experimentation to learn what works best.

 Ajay- I know you have created your own software. But are there other software that you use or liked to use?

 Dan- For analytics we frequently test open source software to make sure that our tools will in fact deliver the superior performance we advertise. In general, if a problem clearly requires technology other than that offered by Salford, we advise clients to seek other consultants expert in that other technology.

 Ajay- Your software is installed at 3500 sites including 400 universities as per http://www.salford-systems.com/company/aboutus/index.html What is the key to managing and keeping so many customers happy?

 Dan- First, we have taken great pains to make our software reliable and we make every effort  to avoid problems related to bugs.  Our testing procedures are extensive and we have experts dedicated to stress-testing software . Second, our interface is designed to be natural, intuitive, and easy to use, so the challenges to the new user are minimized. Also, clear documentation, help files, and training videos round out how we allow the user to look after themselves. Should a client need to contact us we try to achieve 24-hour turn around on tech support issues and monitor all tech support activity to ensure timeliness, accuracy, and helpfulness of our responses. WebEx/GotoMeeting and other internet based contact permit real time interaction.

 Ajay- What do you do to relax and unwind?

 Dan- I am in the gym almost every day combining weight and cardio training. No matter how tired I am before the workout I always come out energized so locating a good gym during my extensive travels is a must. I am also actively learning Portuguese so I look to watch a Brazilian TV show or Portuguese dubbed movie when I have time; I almost never watch any form of video unless it is available in Portuguese.

 Biography-

http://www.salford-systems.com/blog/dan-steinberg.html

Dan Steinberg, President and Founder of Salford Systems, is a well-respected member of the statistics and econometrics communities. In 1992, he developed the first PC-based implementation of the original CART procedure, working in concert with Leo Breiman, Richard Olshen, Charles Stone and Jerome Friedman. In addition, he has provided consulting services on a number of biomedical and market research projects, which have sparked further innovations in the CART program and methodology.

Dr. Steinberg received his Ph.D. in Economics from Harvard University, and has given full day presentations on data mining for the American Marketing Association, the Direct Marketing Association and the American Statistical Association. After earning a PhD in Econometrics at Harvard Steinberg began his professional career as a Member of the Technical Staff at Bell Labs, Murray Hill, and then as Assistant Professor of Economics at the University of California, San Diego. A book he co-authored on Classification and Regression Trees was awarded the 1999 Nikkei Quality Control Literature Prize in Japan for excellence in statistical literature promoting the improvement of industrial quality control and management.

His consulting experience at Salford Systems has included complex modeling projects for major banks worldwide, including Citibank, Chase, American Express, Credit Suisse, and has included projects in Europe, Australia, New Zealand, Malaysia, Korea, Japan and Brazil. Steinberg led the teams that won first place awards in the KDDCup 2000, and the 2002 Duke/TeraData Churn modeling competition, and the teams that won awards in the PAKDD competitions of 2006 and 2007. He has published papers in economics, econometrics, computer science journals, and contributes actively to the ongoing research and development at Salford.

Interview David Katz ,Dataspora /David Katz Consulting

Here is an interview with David Katz ,founder of David Katz Consulting (http://www.davidkatzconsulting.com/) and an analyst at the noted firm http://dataspora.com/. He is a featured speaker at Predictive Analytics World  http://www.predictiveanalyticsworld.com/sanfrancisco/2011/speakers.php#katz)

Ajay-  Describe your background working with analytics . How can we make analytics and science more attractive career options for young students

David- I had an interest in math from an early age, spurred by reading lots of science fiction with mathematicians and scientists in leading roles. I was fortunate to be at Harry and David (Fruit of the Month Club) when they were in the forefront of applying multivariate statistics to the challenge of targeting catalogs and other snail-mail offerings. Later I had the opportunity to expand these techniques to the retail sphere with Williams-Sonoma, who grew their retail business with the support of their catalog mailings. Since they had several catalog titles and product lines, cross-selling presented additional analytic challenges, and with the growth of the internet there was still another channel to consider, with its own dynamics.

After helping to found Abacus Direct Marketing, I became an independent consultant, which provided a lot of variety in applying statistics and data mining in a variety of settings from health care to telecom to credit marketing and education.

Students should be exposed to the many roles that analytics plays in modern life, and to the excitement of finding meaningful and useful patterns in the vast profusion of data that is now available.

Ajay-  Describe your most challenging project in 3 decades of experience in this field.

David- Hard to choose just one, but the educational field has been particularly interesting. Partnering with Olympic Behavior Labs, we’ve developed systems to help identify students who are most at-risk for dropping out of school to help target interventions that could prevent dropout and promote success.

Ajay- What do you think are the top 5 trends in analytics for 2011.

David- Big Data, Privacy concerns, quick response to consumer needs, integration of testing and analysis into business processes, social networking data.

Ajay- Do you think techniques like RFM and LTV are adequately utilized by organization. How can they be propagated further.

David- Organizations vary amazingly in how sophisticated or unsophisticated the are in analytics. A key factor in success as a consultant is to understand where each client is on this continuum and how well that serves their needs.

Ajay- What are the various software you have worked for in this field- and name your favorite per category.

David- I started out using COBOL (that dates me!) then concentrated on SAS for many years. More recently R is my favorite because of its coverage, currency and programming model, and it’s debugging capabilities.

Ajay- Independent consulting can be a strenuous job. What do you do to unwind?

David- Cycling, yoga, meditation, hiking and guitar.

Biography-

David Katz, Senior Analyst, Dataspora, and President, David Katz Consulting.

David Katz has been in the forefront of applying statistical models and database technology to marketing problems since 1980. He holds a Master’s Degree in Mathematics from the University of California, Berkeley. He is one of the founders of Abacus Direct Marketing and was previously the Director of Database Development for Williams-Sonoma.

He is the founder and President of David Katz Consulting, specializing in sophisticated statistical services for a variety of applications, with a special focus on the Direct Marketing Industry. David Katz has an extensive background that includes experience in all aspects of direct marketing from data mining, to strategy, to test design and implementation. In addition, he consults on a variety of data mining and statistical applications from public health to collections analysis. He has partnered with consulting firms such as Ernst and Young, Prediction Impact, and most recently on this project with Dataspora.

For more on David’s Session in Predictive Analytics World, San Fransisco on (http://www.predictiveanalyticsworld.com/sanfrancisco/2011/agenda.php#day2-16a)

Room: Salon 5 & 6
4:45pm – 5:05pm

Track 2: Social Data and Telecom 
Case Study: Major North American Telecom
Social Networking Data for Churn Analysis

A North American Telecom found that it had a window into social contacts – who has been calling whom on its network. This data proved to be predictive of churn. Using SQL, and GAM in R, we explored how to use this data to improve the identification of likely churners. We will present many dimensions of the lessons learned on this engagement.

Speaker: David Katz, Senior Analyst, Dataspora, and President, David Katz Consulting

Exhibit Hours
Monday, March 14th:10:00am to 7:30pm

Tuesday, March 15th:9:45am to 4:30pm

PAW Videos

A message from Predictive Analytics World on  newly available videos. It has many free videos as well so you can check them out.

Predictive Analytics World March 2011 in San Francisco

Access PAW DC Session Videos Now

Predictive Analytics World is pleased to announce on-demand access to the videos of PAW Washington DC, October 2010, including over 30 sessions and keynotes that you may view at your convenience. Access this leading predictive analytics content online now:

View the PAW DC session videos online

Register by January 18th and receive $150 off the full 2-day conference program videos (enter code PAW150 at checkout)

Trial videos – view the following for no charge:

Select individual conference sessions, or recognize savings by registering for access to one or two full days of sessions. These on-demand videos deliver PAW DC right to your desk, covering hot topics and advanced methods such as:

Social data 

Text mining

Search marketing

Risk management

Survey analysis

Consumer privacy

Sales force optimization

Response & cross-sell

Recommender systems

Featuring experts such as:
Usama Fayyad, Ph.D.
CEO, Open Insights Former Chief Data Officer, Yahoo!

Andrew Pole
Sr Mgr, Media/DB Mktng
Target
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John F. Elder, Ph.D.
CEO and Founder
Elder Research

Bruno Aziza
Director, Worldwide Strategy Lead, BI
Microsoft

Eric Siegel, Ph.D.
Conference Chair
Predictive Analytics World

PAW DC videos feature over 25 speakers with case studies from leading enterprises such as: CIBC, CEB, Forrester, Macy’s, MetLife, Microsoft, Miles Kimball, Monster.com, Oracle, Paychex, SunTrust, Target, UPMC, Xerox, Yahoo!, YMCA, and more.

How video access works:

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Sign up by January 18 for immediate video access and $150 discount


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Session Gallery: Day 1 of 2

Viewing (17) Sessions of (31)

 

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Keynote: Five Ways Predictive Analytics Cuts Enterprise Risk  

Eric Siegel, Ph.D., Program Chair, Predictive Analytics World

All business is an exercise in risk management. All organizations would benefit from measuring, tracking and computing risk as a core process, much like insurance companies do.

Predictive analytics does the trick, one customer at a time. This technology is a data-driven means to compute the risk each customer will defect, not respond to an expensive mailer, consume a retention discount even if she were not going to leave in the first place, not be targeted for a telephone solicitation that would have landed a sale, commit fraud, or become a “loss customer” such as a bad debtor or an insurance policy-holder with high claims.

In this keynote session, Dr. Eric Siegel reveals:

– Five ways predictive analytics evolves your enterprise to reduce risk

– Hidden sources of risk across operational functions

– What every business should learn from insurance companies

– How advancements have reversed the very meaning of fraud

– Why “man + machine” teams are greater than the sum of their parts for enterprise decision support

Length – 00:45:57 | Email to a Colleague

Price: $195

 

 

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Play video of session: Platinum Sponsor Presentation, Analytics: The Beauty of Diversity
Platinum Sponsor Presentation: Analytics – The Beauty of Diversity 

Anne H. Milley, Senior Director of Analytic Strategy, Worldwide Product Marketing, SAS

Analytics contributes to, and draws from, multiple disciplines. The unifying theme of “making the world a better place” is bred from diversity. For instance, the same methods used in econometrics might be used in market research, psychometrics and other disciplines. In a similar way, diverse paradigms are needed to best solve problems, reveal opportunities and make better decisions. This is why we evolve capabilities to formulate and solve a wide range of problems through multiple integrated languages and interfaces. Extending that, we have provided integration with other languages so that users can draw on the disciplines and paradigms needed to best practice their craft.

Length – 20:11 | Email to a Colleague

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Play video of session: Gold Sponsor Presentation Predictive Analytics Accelerate Insight for Financial Services
Gold Sponsor Presentation: Predictive Analytics Accelerate Insight for Financial Services 

Finbarr Deely, Director of Business Development,ParAccel

Financial services organizations face immense hurdles in maintaining profitability and building competitive advantage. Financial services organizations must perform “what-if” scenario analysis, identify risks, and detect fraud patterns. The advanced analytic complexity required often makes such analysis slow and painful, if not impossible. This presentation outlines the analytic challenges facing these organizations and provides a clear path to providing the accelerated insight needed to perform in today’s complex business environment to reduce risk, stop fraud and increase profits. * The value of predictive analytics in Accelerating Insight * Financial Services Analytic Case Studies * Brief Overview of ParAccel Analytic Database

Length – 09:06 | Email to a Colleague

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TOPIC: BUSINESS VALUE
Case Study: Monster.com
Creating Global Competitive Power with Predictive Analytics 

Jean Paul Isson, Vice President, Globab BI & Predictive Analytics, Monster Worldwide

Using Predictive analytics to gain a deeper understanding of customer behaviours, increase marketing ROI and drive growth

– Creating global competitive power with business intelligence: Making the right decisions – at the right time

– Avoiding common change management challenges in sales, marketing, customer service, and products

– Developing a BI vision – and implementing it: successful business intelligence implementation models

– Using predictive analytics as a business driver to stay on top of the competition

– Following the Monster Worldwide global BI evolution: How Monster used BI to go from good to great

Length – 51:17 | Email to a Colleague

Price: $195

 

 

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TOPIC: SURVEY ANALYSIS
Case Study: YMCA
Turning Member Satisfaction Surveys into an Actionable Narrative 

Dean Abbott, President, Abbott Analytics

Employees are a key constituency at the Y and previous analysis has shown that their attitudes have a direct bearing on Member Satisfaction. This session will describe a successful approach for the analysis of YMCA employee surveys. Decision trees are built and examined in depth to identify key questions in describing key employee satisfaction metrics, including several interesting groupings of employee attitudes. Our approach will be contrasted with other factor analysis and regression-based approaches to survey analysis that we used initially. The predictive models described are currently in use and resulted in both greater understanding of employee attitudes, and a revised “short-form” survey with fewer key questions identified by the decision trees as the most important predictors.

Length – 50:19 | Email to a Colleague

Price: $195

 

 

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TOPIC: INDUSTRY TRENDS
2010 Data Minter Survey Results: Highlights
 

Karl Rexer, Ph.D., Rexer Analytics

Do you want to know the views, actions, and opinions of the data mining community? Each year, Rexer Analytics conducts a global survey of data miners to find out. This year at PAW we unveil the results of our 4th Annual Data Miner Survey. This session will present the research highlights, such as:

– Analytic goals & key challenges

– Impact of the economy

– Regional differences

– Text mining trends

Length – 15:20 | Email to a Colleague

Price: $195

 

 

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Multiple Case Studies: U.S. DoD, U.S. DHS, SSA
Text Mining: Lessons Learned 

John F. Elder, Chief Scientist, Elder Research, Inc.

Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

In solving unstructured (text) analysis challenges, we found that principles from inductive modeling – learning relationships from labeled cases – has great power to enhance text mining. Dr. Elder highlights key technical breakthroughs discovered while working on projects for leading government agencies, including: Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

– Prioritizing searches for the Dept. of Homeland Security

– Quick decisions for Social Security Admin. disability

– Document discovery for the Dept. of Defense

– Disease discovery for the Dept. of Homeland Security

– Risk profiling for the Dept. of Defense

Length – 48:58 | Email to a Colleague

Price: $195

 

 

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Play video of session: Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI
Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI 

Andrew Pole, Senior Manager, Media and Database Marketing, Target

In this session, you’ll learn how Target leverages its own internal guest data to optimize its direct marketing – with the ultimate goal of enhancing our guests’ shopping experience and driving in-store and online performance. You will hear about what guest data is available at Target, how and where we collect it, and how it is used to improve the performance and relevance of direct marketing vehicles. Furthermore, we will discuss Target’s development and usage of guest segmentation, response modeling, and optimization as means to suppress poor performers from mailings, determine relevant product categories and services for online targeted content, and optimally assign receipt marketing offers to our guests when offer quantities are limited.

Length – 47:49 | Email to a Colleague

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Play video of session: Platinum Sponsor Presentation: Driving Analytics Into Decision Making
Platinum Sponsor Presentation: Driving Analytics Into Decision Making  

Jason Verlen, Director, SPSS Product Strategy & Management, IBM Software Group

Organizations looking to dramatically improve their business outcomes are turning to decision management, a convergence of technology and business processes that is used to streamline and predict the outcome of daily decision-making. IBM SPSS Decision Management technology provides the critical link between analytical insight and recommended actions. In this session you’ll learn how Decision Management software integrates analytics with business rules and business applications for front-line systems such as call center applications, insurance claim processing, and websites. See how you can improve every customer interaction, minimize operational risk, reduce fraud and optimize results.

Length – 17:29 | Email to a Colleague

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TOPIC: DATA INFRASTRUCTURE AND INTEGRATION
Case Study: Macy’s
The world is not flat (even though modeling software has to think it is) 

Paul Coleman, Director of Marketing Statistics, Macy’s Inc.

Software for statistical modeling generally use flat files, where each record represents a unique case with all its variables. In contrast most large databases are relational, where data are distributed among various normalized tables for efficient storage. Variable creation and model scoring engines are necessary to bridge data mining and storage needs. Development datasets taken from a sampled history require snapshot management. Scoring datasets are taken from the present timeframe and the entire available universe. Organizations, with significant data, must decide when to store or calculate necessary data and understand the consequences for their modeling program.

Length – 34:54 | Email to a Colleague

Price: $195

 

 

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TOPIC: CUSTOMER VALUE
Case Study: SunTrust
When One Model Will Not Solve the Problem – Using Multiple Models to Create One Solution 

Dudley Gwaltney, Group Vice President, Analytical Modeling, SunTrust Bank

In 2007, SunTrust Bank developed a series of models to identify clients likely to have large changes in deposit balances. The models include three basic binary and two linear regression models.

Based on the models, 15% of SunTrust clients were targeted as those most likely to have large balance changes. These clients accounted for 65% of the absolute balance change and 60% of the large balance change clients. The targeted clients are grouped into a portfolio and assigned to individual SunTrust Retail Branch. Since 2008, the portfolio generated a 2.6% increase in balances over control.

Using the SunTrust example, this presentation will focus on:

– Identifying situations requiring multiple models

– Determining what types of models are needed

– Combining the individual component models into one output

Length – 48:22 | Email to a Colleague

Price: $195

 

 

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TOPIC: RESPONSE & CROSS-SELL
Case Study: Paychex
Staying One Step Ahead of the Competition – Development of a Predictive 401(k) Marketing and Sales Campaign 

Jason Fox, Information Systems and Portfolio Manager,Paychex

In-depth case study of Paychex, Inc. utilizing predictive modeling to turn the tides on competitive pressures within their own client base. Paychex, a leading provider of payroll and human resource solutions, will guide you through the development of a Predictive 401(k) Marketing and Sales model. Through the use of sophisticated data mining techniques and regression analysis the model derives the probability a client will add retirement services products with Paychex or with a competitor. Session will include roadblocks that could have ended development and ROI analysis. Speaker: Frank Fiorille, Director of Enterprise Risk Management, Paychex Speaker: Jason Fox, Risk Management Analyst, Paychex

Length – 26:29 | Email to a Colleague

Price: $195

 

 

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TOPIC: SEGMENTATION
Practitioner: Canadian Imperial Bank of Commerce
Segmentation Do’s and Don’ts 

Daymond Ling, Senior Director, Modelling & Analytics,Canadian Imperial Bank of Commerce

The concept of Segmentation is well accepted in business and has withstood the test of time. Even with the advent of new artificial intelligence and machine learning methods, this old war horse still has its place and is alive and well. Like all analytical methods, when used correctly it can lead to enhanced market positioning and competitive advantage, while improper application can have severe negative consequences.

This session will explore what are the elements of success, and what are the worse practices that lead to failure. The relationship between segmentation and predictive modeling will also be discussed to clarify when it is appropriate to use one versus the other, and how to use them together synergistically.

Length – 45:57 | Email to a Colleague

Price: $195

 

 

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TOPIC: SOCIAL DATA
Thought Leadership
Social Network Analysis: Killer Application for Cloud Analytics
 

James Kobielus, Senior Analyst, Forrester Research

Social networks such as Twitter and Facebook are a potential goldmine of insights on what is truly going through customers´minds. Every company wants to know whether, how, how often, and by whom they´re being mentioned across the billowing new cloud of social media. Just as important, every company wants to influence those discussions in their favor, target new business, and harvest maximum revenue potential. In this session, Forrester analyst James Kobielus identifies fruitful applications of social network analysis in customer service, sales, marketing, and brand management. He presents a roadmap for enterprises to leverage their inline analytics initiatives and leverage high-performance data warehousing (DW) clouds and appliances in order to analyze shifting patterns of customer sentiment, influence, and propensity. Leveraging Forrester’s ongoing research in advanced analytics and customer relationship management, Kobielus will discuss industry trends, commercial modeling tools, and emerging best practices in social network analysis, which represents a game-changing new discipline in predictive analytics.

Length – 48:16 | Email to a Colleague

Price: $195

 

 

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TOPIC: HEALTHCARE – INTERNATIONAL TARGETING
Case Study: Life Line Screening
Taking CRM Global Through Predictive Analytics 

Ozgur Dogan,
VP, Quantitative Solutions Group, Merkle Inc

Trish Mathe,
Director of Database Marketing, Life Line Screening

While Life Line is successfully executing a US CRM roadmap, they are also beginning this same evolution abroad. They are beginning in the UK where Merkle procured data and built a response model that is pulling responses over 30% higher than competitors. This presentation will give an overview of the US CRM roadmap, and then focus on the beginning of their strategy abroad, focusing on the data procurement they could not get anywhere else but through Merkle and the successful modeling and analytics for the UK. Speaker: Ozgur Dogan, VP, Quantitative Solutions Group, Merkle Inc Speaker: Trish Mathe, Director of Database Marketing, Life Line Screening

Length – 40:12 | Email to a Colleague

Price: $195

 

 

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TOPIC: SURVEY ANALYSIS
Case Study: Forrester
Making Survey Insights Addressable and Scalable – The Case Study of Forrester’s Technographics Benchmark Survey 

Nethra Sambamoorthi, Team Leader, Consumer Dynamics & Analytics, Global Consulting, Acxiom Corporation

Marketers use surveys to create enterprise wide applicable strategic insights to: (1) develop segmentation schemes, (2) summarize consumer behaviors and attitudes for the whole US population, and (3) use multiple surveys to draw unified views about their target audience. However, these insights are not directly addressable and scalable to the whole consumer universe which is very important when applying the power of survey intelligence to the one to one consumer marketing problems marketers routinely face. Acxiom partnered with Forrester Research, creating addressable and scalable applications of Forrester’s Technographics Survey and applied it successfully to a number of industries and applications.

Length – 39:23 | Email to a Colleague

Price: $195

 

 

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TOPIC: HEALTHCARE
Case Study: UPMC Health Plan
A Predictive Model for Hospital Readmissions 

Scott Zasadil, Senior Scientist, UPMC Health Plan

Hospital readmissions are a significant component of our nation’s healthcare costs. Predicting who is likely to be readmitted is a challenging problem. Using a set of 123,951 hospital discharges spanning nearly three years, we developed a model that predicts an individual’s 30-day readmission should they incur a hospital admission. The model uses an ensemble of boosted decision trees and prior medical claims and captures 64% of all 30-day readmits with a true positive rate of over 27%. Moreover, many of the ‘false’ positives are simply delayed true positives. 53% of the predicted 30-day readmissions are readmitted within 180 days.

Length – 54:18 | Email to a Colleague

Price: $195

PAWCON -This week in London

Watch out for the twitter hash news on PAWCON and the exciting agenda lined up. If your in the City- you may want to just drop in

http://www.predictiveanalyticsworld.com/london/2010/agenda.php#day1-7

Disclaimer- PAWCON has been a blog partner with Decisionstats (since the first PAWCON ). It is vendor neutral and features open source as well proprietary software, as well case studies from academia and Industry for a balanced view.

 

Little birdie told me some exciting product enhancements may be in the works including a not yet announced R plugin 😉 and the latest SAS product using embedded analytics and Dr Elder’s full day data mining workshop.

Citation-

http://www.predictiveanalyticsworld.com/london/2010/agenda.php#day1-7

Monday November 15, 2010
All conference sessions take place in Edward 5-7

8:00am-9:00am

Registration, Coffee and Danish
Room: Albert Suites


9:00am-9:50am

Keynote
Five Ways Predictive Analytics Cuts Enterprise Risk

All business is an exercise in risk management. All organizations would benefit from measuring, tracking and computing risk as a core process, much like insurance companies do.

Predictive analytics does the trick, one customer at a time. This technology is a data-driven means to compute the risk each customer will defect, not respond to an expensive mailer, consume a retention discount even if she were not going to leave in the first place, not be targeted for a telephone solicitation that would have landed a sale, commit fraud, or become a “loss customer” such as a bad debtor or an insurance policy-holder with high claims.

In this keynote session, Dr. Eric Siegel will reveal:

  • Five ways predictive analytics evolves your enterprise to reduce risk
  • Hidden sources of risk across operational functions
  • What every business should learn from insurance companies
  • How advancements have reversed the very meaning of fraud
  • Why “man + machine” teams are greater than the sum of their parts for
  • enterprise decision support

 

Speaker: Eric Siegel, Ph.D., Program Chair, Predictive Analytics World

Top of this page ] [ Agenda overview ]


IBM9:50am-10:10am

Platinum Sponsor Presentation
The Analytical Revolution

The algorithms at the heart of predictive analytics have been around for years – in some cases for decades. But now, as we see predictive analytics move to the mainstream and become a competitive necessity for organisations in all industries, the most crucial challenges are to ensure that results can be delivered to where they can make a direct impact on outcomes and business performance, and that the application of analytics can be scaled to the most demanding enterprise requirements.

This session will look at the obstacles to successfully applying analysis at the enterprise level, and how today’s approaches and technologies can enable the true “industrialisation” of predictive analytics.

Speaker: Colin Shearer, WW Industry Solutions Leader, IBM UK Ltd

Top of this page ] [ Agenda overview ]


Deloitte10:10am-10:20am

Gold Sponsor Presentation
How Predictive Analytics is Driving Business Value

Organisations are increasingly relying on analytics to make key business decisions. Today, technology advances and the increasing need to realise competitive advantage in the market place are driving predictive analytics from the domain of marketers and tactical one-off exercises to the point where analytics are being embedded within core business processes.

During this session, Richard will share some of the focus areas where Deloitte is driving business transformation through predictive analytics, including Workforce, Brand Equity and Reputational Risk, Customer Insight and Network Analytics.

Speaker: Richard Fayers, Senior Manager, Deloitte Analytical Insight

Top of this page ] [ Agenda overview ]


10:20am-10:45am

Break / Exhibits
Room: Albert Suites


10:45am-11:35am
Healthcare
Case Study: Life Line Screening
Taking CRM Global Through Predictive Analytics

While Life Line is successfully executing a US CRM roadmap, they are also beginning this same evolution abroad. They are beginning in the UK where Merkle procured data and built a response model that is pulling responses over 30% higher than competitors. This presentation will give an overview of the US CRM roadmap, and then focus on the beginning of their strategy abroad, focusing on the data procurement they could not get anywhere else but through Merkle and the successful modeling and analytics for the UK.

Speaker: Ozgur Dogan, VP, Quantitative Solutions Group, Merkle Inc.

Speaker: Trish Mathe, Life Line Screening

Top of this page ] [ Agenda overview ]


11:35am-12:25pm
Open Source Analytics; Healthcare
Case Study: A large health care organization
The Rise of Open Source Analytics: Lowering Costs While Improving Patient Care

Rapidminer and R were the number 1 and 2 in this years annual KDNuggets data mining tool usage poll, followed by Knime on place 4 and Weka on place 6. So what’s going on here? Are these open source tools really that good or is their popularity strongly correlated with lower acquisition costs alone? This session answers these questions based on a real world case for a large health care organization and explains the risks & benefits of using open source technology. The final part of the session explains how these tools stack up against their traditional, proprietary counterparts.

Speaker: Jos van Dongen, Associate & Principal, DeltIQ Group

Top of this page ] [ Agenda overview ]


12:25pm-1:25pm

Lunch / Exhibits
Room: Albert Suites


1:25pm-2:15pm
Keynote
Thought Leader:
Case Study: Yahoo! and other large on-line e-businesses
Search Marketing and Predictive Analytics: SEM, SEO and On-line Marketing Case Studies

Search Engine Marketing is a $15B industry in the U.S. growing to double that number over the next 3 years. Worldwide the SEM market was over $50B in 2010. Not only is this a fast growing area of marketing, but it is one that has significant implications for brand and direct marketing and is undergoing rapid change with emerging channels such as mobile and social. What is unique about this area of marketing is a singularly heavy dependence on analytics:

 

  • Large numbers of variables and options
  • Real-time auctions/bids and a need to adjust strategies in real-time
  • Difficult optimization problems on allocating spend across a huge number of keywords
  • Fast-changing competitive terrain and heavy competition on the obvious channels
  • Complicated interactions between various channels and a large choice of search keyword expansion possibilities
  • Profitability and ROI analysis that are complex and often challenging

 

The size of the industry, its growing importance in marketing, its upcoming role in Mobile Advertising, and its uniquely heavy reliance on analytics makes it particularly interesting as an area for predictive analytics applications. In this session, not only will hear about some of the latest strategies and techniques to optimize search, you will hear case studies that illustrate the important role of analytics from industry practitioners.

Speaker: Usama Fayyad, , Ph.D., CEO, Open Insights

Top of this page ] [ Agenda overview ]


SAS2:15pm-2:35pm

Platinum Sponsor Presentation
Creating a Model Factory Using in-Database Analytics

With the ever-increasing number of analytical models required to make fact-based decisions, as well as increasing audit compliance regulations, it is more important than ever that these models can be created, monitored, retuned and deployed as quickly and automatically as possible. This paper, using a case study from a major financial organisation, will show how organisations can build a model factory efficiently using the latest SAS technology that utilizes the power of in-database processing.

Speaker: John Spooner, Analytics Specialist, SAS (UK)

Top of this page ] [ Agenda overview ]


2:35pm-2:45pm

Session Break
Room: Albert Suites


2:45pm-3:35pm

Retail
Case Study: SABMiller
Predictive Analytics & Global Marketing Strategy

Over the last few years SABMiller plc, the second largest brewing company in the world operating in 70 countries, has been systematically segmenting its markets in different countries globally in order optimize their portfolio strategy & align it to their long term country specific growth strategy. This presentation talks about the overall methodology followed and the challenges that had to be overcome both from a technical as well as from a change management stand point in order to successfully implement a standard analytics approach to diverse markets and diverse business positions in a highly global setting.

The session explains how country specific growth strategies were converted to objective variables and consumption occasion segments were created that differentiated the market effectively by their growth potential. In addition to this the presentation will also provide a discussion on issues like:

  • The dilemmas of static vs. dynamic solutions and standardization vs. adaptable solutions
  • Challenges in acceptability, local capability development, overcoming implementation inertia, cost effectiveness, etc
  • The role that business partners at SAB and analytics service partners at AbsolutData together play in providing impactful and actionable solutions

 

Speaker: Anne Stephens, SABMiller plc

Speaker: Titir Pal, AbsolutData

Top of this page ] [ Agenda overview ]


3:35pm-4:25pm

Retail
Case Study: Overtoom Belgium
Increasing Marketing Relevance Through Personalized Targeting

 

Since many years, Overtoom Belgium – a leading B2B retailer and division of the French Manutan group – focuses on an extensive use of CRM. In this presentation, we demonstrate how Overtoom has integrated Predictive Analytics to optimize customer relationships. In this process, they employ analytics to develop answers to the key question: “which product should we offer to which customer via which channel”. We show how Overtoom gained a 10% revenue increase by replacing the existing segmentation scheme with accurate predictive response models. Additionally, we illustrate how Overtoom succeeds to deliver more relevant communications by offering personalized promotional content to every single customer, and how these personalized offers positively impact Overtoom’s conversion rates.

Speaker: Dr. Geert Verstraeten, Python Predictions

Top of this page ] [ Agenda overview ]


4:25pm-4:50pm

Break / Exhibits
Room: Albert Suites


4:50pm-5:40pm
Uplift Modelling:
Case Study: Lloyds TSB General Insurance & US Bank
Uplift Modelling: You Should Not Only Measure But Model Incremental Response

Most marketing analysts understand that measuring the impact of a marketing campaign requires a valid control group so that uplift (incremental response) can be reported. However, it is much less widely understood that the targeting models used almost everywhere do not attempt to optimize that incremental measure. That requires an uplift model.

This session will explain why a switch to uplift modelling is needed, illustrate what can and does go wrong when they are not used and the hugely positive impact they can have when used effectively. It will also discuss a range of approaches to building and assessing uplift models, from simple basic adjustments to existing modelling processes through to full-blown uplift modelling.

The talk will use Lloyds TSB General Insurance & US Bank as a case study and also illustrate real-world results from other companies and sectors.

 

Speaker: Nicholas Radcliffe, Founder and Director, Stochastic Solutions

Top of this page ] [ Agenda overview ]


5:40pm-6:30pm

Consumer services
Case Study: Canadian Automobile Association and other B2C examples
The Diminishing Marginal Returns of Variable Creation in Predictive Analytics Solutions

 

Variable Creation is the key to success in any predictive analytics exercise. Many different approaches are adopted during this process, yet there are diminishing marginal returns as the number of variables increase. Our organization conducted a case study on four existing clients to explore this so-called diminishing impact of variable creation on predictive analytics solutions. Existing predictive analytics solutions were built using our traditional variable creation process. Yet, presuming that we could exponentially increase the number of variables, we wanted to determine if this added significant benefit to the existing solution.

Speaker: Richard Boire, BoireFillerGroup

Top of this page ] [ Agenda overview ]


6:30pm-7:30pm

Reception / Exhibits
Room: Albert Suites


Tuesday November 16, 2010
All conference sessions take place in Edward 5-7

8:00am-9:00am

Registration, Coffee and Danish
Room: Albert Suites


9:00am-9:55am
Keynote
Multiple Case Studies: Anheuser-Busch, Disney, HP, HSBC, Pfizer, and others
The High ROI of Data Mining for Innovative Organizations

Data mining and advanced analytics can enhance your bottom line in three basic ways, by 1) streamlining a process, 2) eliminating the bad, or 3) highlighting the good. In rare situations, a fourth way – creating something new – is possible. But modern organizations are so effective at their core tasks that data mining usually results in an iterative, rather than transformative, improvement. Still, the impact can be dramatic.

Dr. Elder will share the story (problem, solution, and effect) of nine projects conducted over the last decade for some of America’s most innovative agencies and corporations:

    Streamline:

  • Cross-selling for HSBC
  • Image recognition for Anheuser-Busch
  • Biometric identification for Lumidigm (for Disney)
  • Optimal decisioning for Peregrine Systems (now part of Hewlett-Packard)
  • Quick decisions for the Social Security Administration
    Eliminate Bad:

  • Tax fraud detection for the IRS
  • Warranty Fraud detection for Hewlett-Packard
    Highlight Good:

  • Sector trading for WestWind Foundation
  • Drug efficacy discovery for Pharmacia & UpJohn (now Pfizer)

Moderator: Eric Siegel, Program Chair, Predictive Analytics World

Speaker: John Elder, Ph.D., Elder Research, Inc.

Also see Dr. Elder’s full-day workshop

 

Top of this page ] [ Agenda overview ]


9:55am-10:30am

Break / Exhibits
Room: Albert Suites


10:30am-11:20am
Telecommunications
Case Study: Leading Telecommunications Operator
Predictive Analytics and Efficient Fact-based Marketing

The presentation describes what are the major topics and issues when you introduce predictive analytics and how to build a Fact-Based marketing environment. The introduced tools and methodologies proved to be highly efficient in terms of improving the overall direct marketing activity and customer contact operations for the involved companies. Generally, the introduced approaches have great potential for organizations with large customer bases like Mobile Operators, Internet Giants, Media Companies, or Retail Chains.

Main Introduced Solutions:-Automated Serial Production of Predictive Models for Campaign Targeting-Automated Campaign Measurements and Tracking Solutions-Precise Product Added Value Evaluation.

Speaker: Tamer Keshi, Ph.D., Long-term contractor, T-Mobile

Speaker: Beata Kovacs, International Head of CRM Solutions, Deutsche Telekom

Top of this page ] [ Agenda overview ]


11:20am-11:25am

Session Changeover


11:25am-12:15pm
Thought Leader
Nine Laws of Data Mining

Data mining is the predictive core of predictive analytics, a business process that finds useful patterns in data through the use of business knowledge. The industry standard CRISP-DM methodology describes the process, but does not explain why the process takes the form that it does. I present nine “laws of data mining”, useful maxims for data miners, with explanations that reveal the reasons behind the surface properties of the data mining process. The nine laws have implications for predictive analytics applications: how and why it works so well, which ambitions could succeed, and which must fail.

 

Speaker: Tom Khabaza, khabaza.com

 

Top of this page ] [ Agenda overview ]


12:15pm-1:30pm

Lunch / Exhibits
Room: Albert Suites


1:30pm-2:25pm
Expert Panel: Kaboom! Predictive Analytics Hits the Mainstream

Predictive analytics has taken off, across industry sectors and across applications in marketing, fraud detection, credit scoring and beyond. Where exactly are we in the process of crossing the chasm toward pervasive deployment, and how can we ensure progress keeps up the pace and stays on target?

This expert panel will address:

  • How much of predictive analytics’ potential has been fully realized?
  • Where are the outstanding opportunities with greatest potential?
  • What are the greatest challenges faced by the industry in achieving wide scale adoption?
  • How are these challenges best overcome?

 

Panelist: John Elder, Ph.D., Elder Research, Inc.

Panelist: Colin Shearer, WW Industry Solutions Leader, IBM UK Ltd

Panelist: Udo Sglavo, Global Analytic Solutions Manager, SAS

Panel moderator: Eric Siegel, Ph.D., Program Chair, Predictive Analytics World


2:25pm-2:30pm

Session Changeover


2:30pm-3:20pm
Crowdsourcing Data Mining
Case Study: University of Melbourne, Chessmetrics
Prediction Competitions: Far More Than Just a Bit of Fun

Data modelling competitions allow companies and researchers to post a problem and have it scrutinised by the world’s best data scientists. There are an infinite number of techniques that can be applied to any modelling task but it is impossible to know at the outset which will be most effective. By exposing the problem to a wide audience, competitions are a cost effective way to reach the frontier of what is possible from a given dataset. The power of competitions is neatly illustrated by the results of a recent bioinformatics competition hosted by Kaggle. It required participants to pick markers in HIV’s genetic sequence that coincide with changes in the severity of infection. Within a week and a half, the best entry had already outdone the best methods in the scientific literature. This presentation will cover how competitions typically work, some case studies and the types of business modelling challenges that the Kaggle platform can address.

Speaker: Anthony Goldbloom, Kaggle Pty Ltd

Top of this page ] [ Agenda overview ]


3:20pm-3:50pm

Breaks /Exhibits
Room: Albert Suites


3:50pm-4:40pm
Human Resources; e-Commerce
Case Study: Naukri.com, Jeevansathi.com
Increasing Marketing ROI and Efficiency of Candidate-Search with Predictive Analytics

InfoEdge, India’s largest and most profitable online firm with a bouquet of internet properties has been Google’s biggest customer in India. Our team used predictive modeling to double our profits across multiple fronts. For Naukri.com, India’s number 1 job portal, predictive models target jobseekers most relevant to the recruiter. Analytical insights provided a deeper understanding of recruiter behaviour and informed a redesign of this product’s recruiter search functionality. This session will describe how we did it, and also reveal how Jeevansathi.com, India’s 2nd-largest matrimony portal, targets the acquisition of consumers in the market for marriage.

 

Speaker: Suvomoy Sarkar, Chief Analytics Officer, HT Media & Info Edge India (parent company of the two companies above)

 

Top of this page ] [ Agenda overview ]


4:40pm-5:00pm
Closing Remarks

Speaker: Eric Siegel, Ph.D., Program Chair, Predictive Analytics World

Top of this page ] [ Agenda overview ]


Wednesday November 17, 2010

Full-day Workshop
The Best and the Worst of Predictive Analytics:
Predictive Modeling Methods and Common Data Mining Mistakes

Click here for the detailed workshop description

  • Workshop starts at 9:00am
  • First AM Break from 10:00 – 10:15
  • Second AM Break from 11:15 – 11:30
  • Lunch from 12:30 – 1:15pm
  • First PM Break: 2:00 – 2:15
  • Second PM Break: 3:15 – 3:30
  • Workshop ends at 4:30pm

Speaker: John Elder, Ph.D., CEO and Founder, Elder Research, Inc.

 

IBM SPSS 19: Marketing Analytics and RFM

What is RFM Analysis?

Recency Frequency Monetization is basically a technique to classify your entire customer list. You may be a retail player with thousands of customers or a enterprise software seller with only two dozen customers.

RFM Analysis can help you cut through and focus on the real customer that drives your profit.

As per Wikipedia

http://en.wikipedia.org/wiki/RFM

RFM is a method used for analyzing customer behavior and defining market segments. It is commonly used in database marketing and direct marketing and has received particular attention in retail.

RFM stands for

  • Recency – How recently a customer has purchased?
  • Frequency – How often he purchases?
  • Monetary Value – How much does he spend?

To create an RFM analysis, one creates categories for each attribute. For instance, the Recency attribute might be broken into three categories: customers with purchases within the last 90 days; between 91 and 365 days; and longer than 365 days. Such categories may be arrived at by applying business rules, or using a data mining technique, such asCHAID, to find meaningful breaks.

—————————————————————————————————-

Even if you dont know what or how to do a RFM, see below for an easy to do way.

I just got myself an evaluation copy of a fully loaded IBM SPSS 19 Module and did some RFM Analysis on some data- the way SPSS recent version is it makes it very very useful even to non statistical tool- but an extremely useful one to a business or marketing user.

Here are some screenshots to describe the features.

1) A simple dashboard to show functionality (with room for improvement for visual appeal)

2) Simple Intuitive design to inputting data3) Some options in creating marketing scorecards4) Easy to understand features for a business audiences

rather than pseudo techie jargon5) Note the clean design of the GUI in specifying data input type6) Again multiple options to export results in a very user friendly manner with options to customize business report7) Graphical output conveniently pasted inside a word document rather than a jumble of images. Auto generated options for customized standard graphs.8) An attractive heatmap to represent monetization for customers. Note the effect that a scale of color shades have in visual representation of data.9) Comparative plots placed side by side with easy to understand explanation (in the output word doc not shown here)10) Auto generated scores attached to data table to enhance usage. 

Note here I am evaluating RFM as a marketing technique (which is well known) but also the GUI of IBM SPSS 19 Marketing Analytics. It is simple, and yet powerful into turning what used to be a purely statistical software for nerds into a beautiful easy to implement tool for business users.

So what else can you do in Marketing Analytics with SPSS 19.

IBM SPSS Direct Marketing

The Direct Marketing add-on option allows organizations to ensure their marketing programs are as effective as possible, through techniques specifically designed for direct marketing, including:

• RFM Analysis. This technique identifies existing customers who are most likely to respond to a new offer.

• Cluster Analysis. This is an exploratory tool designed to reveal natural groupings (or clusters) within your data. For example, it can identify different groups of customers based on various demographic and purchasing characteristics.

• Prospect Profiles. This technique uses results from a previous or test campaign to create descriptive profiles. You can use the profiles to target specific groups of contacts in future campaigns.

• Postal Code Response Rates. This technique uses results from a previous campaign to calculate postal code response rates. Those rates can be used to target specific postal codes in future campaigns.

• Propensity to Purchase. This technique uses results from a test mailing or previous campaign to generate propensity scores. The scores indicate which contacts are most likely to respond.

• Control Package Test. This technique compares marketing campaigns to see if there is a significant difference in effectiveness for different packages or offers.

Click here to find out more about Direct Marketing.