Churn Analytics Contest at Crowd Analytix

Crowd Analytix- the Bangalore based Indian startup is moving fast in the

data scientist contest space (so watch out Kaggle!! )


Churn (loss of customers to competition) is a problem for telecom companies because it is more expensive to acquire a new customer than to keep your existing one from leaving. This contest is about enabling churn reduction using analytics.

To join, go to – http://www.crowdanalytix.com/contests/why-customer-churn/

Predictive Models Ain’t Easy to Deploy

 

This is a guest blog post by Carole Ann Matignon of Sparkling Logic. You can see more on Sparkling Logic at http://my.sparklinglogic.com/

Decision Management is about combining predictive models and business rules to automate decisions for your business. Insurance underwriting, loan origination or workout, claims processing are all very good use cases for that discipline… But there is a hiccup… It ain’t as easy you would expect…

What’s easy?

If you have a neat model, then most tools would allow you to export it as a PMML model – PMML stands for Predictive Model Markup Language and is a standard XML representation for predictive model formulas. Many model development tools let you export it without much effort. Many BRMS – Business rules Management Systems – let you import it. Tada… The model is ready for deployment.

What’s hard?

The problem that we keep seeing over and over in the industry is the issue around variables.

Those neat predictive models are formulas based on variables that may or may not exist as is in your object model. When the variable is itself a formula based on the object model, like the min, max or sum of Dollar amount spent in Groceries in the past 3 months, and the object model comes with transaction details, such that you can compute it by iterating through those transactions, then the problem is not “that” big. PMML 4 introduced some support for those variables.

The issue that is not easy to fix, and yet quite frequent, is when the model development data model does not resemble the operational one. Your Data Warehouse very likely flattened the object model, and pre-computed some aggregations that make the mapping very hard to restore.

It is clearly not an impossible project as many organizations do that today. It comes with a significant overhead though that forces modelers to involve IT resources to extract the right data for the model to be operationalized. It is a heavy process that is well justified for heavy-duty models that were developed over a period of time, with a significant ROI.

This is a show-stopper though for other initiatives which do not have the same ROI, or would require too frequent model refresh to be viable. Here, I refer to “real” model refresh that involves a model reengineering, not just a re-weighting of the same variables.

For those initiatives where time is of the essence, the challenge will be to bring closer those two worlds, the modelers and the business rules experts, in order to streamline the development AND deployment of analytics beyond the model formula. The great opportunity I see is the potential for a better and coordinated tuning of the cut-off rules in the context of the model refinement. In other words: the opportunity to refine the strategy as a whole. Very ambitious? I don’t think so.

About Carole Ann Matignon

http://my.sparklinglogic.com/index.php/company/management-team

Carole-Ann Matignon Print E-mail

Carole-Ann MatignonCarole-Ann Matignon – Co-Founder, President & Chief Executive Officer

She is a renowned guru in the Decision Management space. She created the vision for Decision Management that is widely adopted now in the industry.  Her claim to fame is managing the strategy and direction of Blaze Advisor, the leading BRMS product, while she also managed all the Decision Management tools at FICO (business rules, predictive analytics and optimization). She has a vision for Decision Management both as a technology and a discipline that can revolutionize the way corporations do business, and will never get tired of painting that vision for her audience.  She speaks often at Industry conferences and has conducted university classes in France and Washington DC.

She started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication. At Cleversys (acquired by Kurt Salmon & Associates), she also conducted strategic consulting gigs around change management.

While playing with advanced software components, she found a passion for technology and joined ILOG (acquired by IBM). She developed a growing interest in Optimization as well as Business Rules. At ILOG, she coined the term BRMS while brainstorming with her Sales counterpart. She led the Presales organization for Telecom in the Americas up until 2000 when she joined Blaze Software (acquired by Brokat Technologies, HNC Software and finally FICO).

Her 360-degree experience allowed her to gain appreciation for all aspects of a software company, giving her a unique perspective on the business. Her technical background kept her very much in touch with technology as she advanced.

Text Analytics World in New York

There is a 15 % discount if you want to register for Text Analytics World next month-

Use Discount Code AJAYNY11

October 19-20, 2011 at The Hilton New York

http://www.textanalyticsworld.com/newyork/2011

Text Analytics World Topics & Case Studies - Oct 19-20 in NYC

Text Analytics World NYC (tawgo.com) is the business-focused event for text analytics professionals,
managers and commercial practitioners. This conference delivers case studies, expertise and resources
to leverage unstructured data for business impact.
Text Analytics World NYC is packed with the top predictive analytics experts, practitioners, authors and
business thought leaders, including keynote addresses from Thomas Davenport, author of Competing
on Analytics: The New Science of Winning, David Gondek from IBM Research on their Jeopardy-Winning
Watson and DeepQA, and PAW Program Chair Eric Siegel, plus special sessions from industry heavy-
weights Usama Fayyad and John Elder.
CASE STUDIES:

TAW New York City will feature over 25 sessions with case studies from leading enterprises in
automotive, educational, e-commerce, financial services, government, high technology, insurance,
retail, social media, and telecom such as: Accident Fund, Amdocs, Bundle.com, Citibank, Florida State
College, Google, Intuit, MetLife, Mitchell1, PayPal, Snap-on, Socialmediatoday, Topsy, a Fortune 500
global technology company, plus special examples from U.S. government agencies DoD, DHS, and SSA.

HOT TOPICS:

TAW New York City's agenda covers hot topics and advanced methods such as churn risk detection,
customer service and call centers, decision support, document discovery, document filtering, financial
indicators from social media, fraud detection, government applications, insurance applications,
knowledge discovery, open question-answering, parallelized text analysis, risk profiling, sentiment
analysis, social media applications, survey analysis, topic discovery, and voice of the customer and other
innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: TAW also features a full-day, hands-on text analytics workshop, plus several other pre-
and post-conference workshops in analytics that complement the core conference program. For more
info: www.tawgo.com/newyork/2011/analytics-workshops
For more information: tawgo.com
Download the conference preview:
Conference Preview for TAW New York, October 19-20 2011
View the agenda at-a-glance: textanalyticsworld.com/newyork/2011/agenda Register by September 2nd for Early Bird Rates (save up to $200): textanalyticsworld.com/newyork/2011/registration If you'd like our informative event updates, sign up at: http://www.textanalyticsworld.com/subscription.php To sign up for TAW group on LinkedIn: www.linkedin.com/e/gis/3869759 For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495. OTHER ANALYTICS EVENTS: Predictive Analytics World for Government: Sept 12-13 in DC – www.pawgov.com Predictive Analytics World New York City: Oct 16-21 – www.pawcon.com/nyc Text Analytics World New York City: Oct 19-20 – www.tawgo.com/nyc Predictive Analytics World London: Nov 30-Dec 1 – www.pawcon.com/london Predictive Analytics World San Francisco: March 4-10, 2012 – www.pawcon.com/sanfrancisco Predictive Analytics World Videos: Available on-demand – www.pawcon.com/video
Also has two sessions on R

Sunday, October 16, 2011


Half-day Workshop
Room: Madison

R Bootcamp
Click here for the detailed workshop description

  • Workshop starts at 1:00pm
  • Afternoon Coffee Break at 2:30pm – 3:00pm
  • End of the Workshop: 5:00pm

Instructor: Max Kuhn, Director, Nonclinical Statistics, Pfizer

Top of this page ] [ Agenda overview ]

Monday, October 17, 2011


Full-day Workshop
Room: Madison

R for Predictive Modeling: A Hands-On Introduction
Click here for the detailed workshop description

  • Workshop starts at 9:00am
  • Morning Coffee Break at 10:30am – 11:00am
  • Lunch provided at 12:30 – 1:15pm
  • Afternoon Coffee Break at 2:30pm – 3:00pm
  • End of the Workshop: 4:30pm

Instructor: Max Kuhn, Director, Nonclinical Statistics, Pfizer

Interview Beth Schultz Editor AllAnalytics.com

Here is an interview with Beth Scultz Editor in Chief, AllAnalytics.com .

Allanalytics.com http://www.allanalytics.com/ is the new online community on Predictive Analytics, and its a bit different in emphasizing quality more than just quantity. Beth is veteran in tech journalism and communities.

Ajay-Describe your journey in technology journalism and communication. What are the other online communities that you have been involved with?

Beth- I’m a longtime IT journalist, having begun my career covering the telecommunications industry at the brink of AT&T’s divestiture — many eons ago. Over the years, I’ve covered the rise of internal corporate networking; the advent of the Internet and creation of the Web for business purposes; the evolution of Web technology for use in building intranets, extranets, and e-commerce sites; the move toward a highly dynamic next-generation IT infrastructure that we now call cloud computing; and development of myriad enterprise applications, including business intelligence and the analytics surrounding them. I have been involved in developing online B2B communities primarily around next-generation enterprise IT infrastructure and applications. In addition, Shawn Hessinger, our community editor, has been involved in myriad Web sites aimed at creating community for small business owners.

 Ajay- Technology geeks get all the money while journalists get a story. Comments please

Beth- Great technology geeks — those being the ones with technology smarts as well as business savvy — do stand to make a lot of money. And some pursue that to all ends (with many entrepreneurs gunning for the acquisition) while others more or less fall into it. Few journalists, at least few tech journalists, have big dollars in mind. The gratification for journalists comes in being able to meet these folks, hear and deliver their stories — as appropriate — and help explain what makes this particular technology geek developing this certain type of product or service worth paying attention to.

 Ajay- Describe what you are trying to achieve with the All Analytics community and how it seeks to differentiate itself with other players in this space.

 Beth- With AllAnaltyics.com, we’re concentrating on creating the go-to site for CXOs, IT professionals, line-of-business managers, and other professionals to share best practices, concrete experiences, and research about data analytics, business intelligence, information optimization, and risk management, among many other topics. We differentiate ourself by featuring excellent editorial content from a top-notch group of bloggers, access to industry experts through weekly chats, ongoing lively and engaging message board discussions, and biweekly debates.

We’re a new property, and clearly in rapid building mode. However, we’ve already secured some of the industry’s most respected BI/analytics experts to participate as bloggers. For example, a small sampling of our current lineup includes the always-intrigueing John Barnes, a science fiction novelist and statistics guru; Sandra Gittlen, a longtime IT journalist with an affinity for BI coverage; Olivia Parr-Rud, an internationally recognized expert in BI and organizational alignment; Tom Redman, a well-known data-quality expert; and Steve Williams, a leading BI strategy consultant. I blog daily as well, and in particular love to share firsthand experiences of how organizations are benefiting from the use of BI, analytics, data warehousing, etc. We’ve featured inside looks at analytics initiatives at companies such as 1-800-Flowers.com, Oberweis Dairy, the Cincinnati Zoo & Botanical Garden, and Thomson Reuters, for example.

In addition, we’ve hosted instant e-chats with Web and social media experts Joe Stanganelli and Pierre DeBois, and this Friday, Aug. 26, at 3 p.m. ET we’ll be hosting an e-chat with Marshall Sponder, Web metrics guru and author of the newly published book, Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics. (Readers interested in participating in the chat do need to fill out a quick registration form, available here http://www.allanalytics.com/register.asp . The chat is available here http://www.allanalytics.com/messages.asp?piddl_msgthreadid=241039&piddl_msgid=439898#msg_439898 .

Experts participating in our biweekly debate series, called Point/Counterpoint, have broached topics such as BI in the cloud, mobile BI and whether an analytics culture is truly possible to build.

Ajay-  What are some tips you would like to share about writing tech stories to aspiring bloggers.

Beth- I suppose my best advice is this: Don’t write about technology for technology’s sake. Always strive to tell the audience why they should care about a particular technology, product, or service. How might a reader use it to his or her company’s advantage, and what are the potential benefits? Improved productivity, increased revenue, better customer service? Providing anecdotal evidence goes a long way toward delivering that message, as well.

Ajay- What are the other IT world websites that have made a mark on the internet.

Beth- I’d be remiss if I didn’t give a shout out to UBM TechWeb sites, including InformationWeek, which has long charted the use of IT within the enterprise; Dark Reading, a great source for folks interested in securing an enterprise’s information assets; and Light Reading, which takes the pulse of the telecom industry.

 Biography- 

Beth Schultz has more than two decades of experience as an IT writer and editor. Most recently, she brought her expertise to bear writing thought-provoking editorial and marketing materials on a variety of technology topics for leading IT publications and industry players. Previously, she oversaw multimedia content development, writing and editing for special feature packages at Network World. Beth has a keen ability to identify business and technology trends, developing expertise through in-depth analysis and early-adopter case studies. Over the years, she has earned more than a dozen national and regional editorial excellence awards for special issues from American Business Media, American Society of Business Press Editors, Folio.net, and others.

 

Patent Wars in Mobile Software

My latest article published in India Telecom Brief on the patent wars-

 

Patent Wars in Mobile Software

Why are Apple, Microsoft and Google spending billions to acquire patents? Recently Google, maker of the largest selling mobile operating system, Android decided to acquire Motorola Mobility for 12.5 billion dollars, giving it some 17000 patents with another 7500 patents pending.
Meanwhile some months ago, a consortium led by Microsoft, Apple and Research in Motion (maker of Blackberry) bought 6000 patents by Nortel Networks for 4.5 billion dollars.
These are only the defensive moves in these patent wars. In offensive moves, Microsoft has sued HTC, Barnes and Nobles, Motorola for patent infringement over them using Android operating system claiming some aspects are patented by it. Though Google does not earn any money directly from selling Android, ironically Microsoft is earning money from Android vendors including up to 5 dollars per handset from HTC.

Read the full article at http://www.indiatelecombrief.com/from-the-editors-desk/51839-patent-wars-in-mobile-software

 

Related

A brilliant infographic  from George Kokkinidis at Design Language http://news.designlanguage.com/post/1473307539 sums all the absurdity up- where almost everyone is suing everyone. Truly a picture is worth a thousand words.

 

 

 

 

Analytics 2011 Conference

From http://www.sas.com/events/analytics/us/

The Analytics 2011 Conference Series combines the power of SAS’s M2010 Data Mining Conference and F2010 Business Forecasting Conference into one conference covering the latest trends and techniques in the field of analytics. Analytics 2011 Conference Series brings the brightest minds in the field of analytics together with hundreds of analytics practitioners. Join us as these leading conferences change names and locations. At Analytics 2011, you’ll learn through a series of case studies, technical presentations and hands-on training. If you are in the field of analytics, this is one conference you can’t afford to miss.

Conference Details

October 24-25, 2011
Grande Lakes Resort
Orlando, FL

Analytics 2011 topic areas include:

Interview David Katz ,Dataspora /David Katz Consulting

Here is an interview with David Katz ,founder of David Katz Consulting (http://www.davidkatzconsulting.com/) and an analyst at the noted firm http://dataspora.com/. He is a featured speaker at Predictive Analytics World  http://www.predictiveanalyticsworld.com/sanfrancisco/2011/speakers.php#katz)

Ajay-  Describe your background working with analytics . How can we make analytics and science more attractive career options for young students

David- I had an interest in math from an early age, spurred by reading lots of science fiction with mathematicians and scientists in leading roles. I was fortunate to be at Harry and David (Fruit of the Month Club) when they were in the forefront of applying multivariate statistics to the challenge of targeting catalogs and other snail-mail offerings. Later I had the opportunity to expand these techniques to the retail sphere with Williams-Sonoma, who grew their retail business with the support of their catalog mailings. Since they had several catalog titles and product lines, cross-selling presented additional analytic challenges, and with the growth of the internet there was still another channel to consider, with its own dynamics.

After helping to found Abacus Direct Marketing, I became an independent consultant, which provided a lot of variety in applying statistics and data mining in a variety of settings from health care to telecom to credit marketing and education.

Students should be exposed to the many roles that analytics plays in modern life, and to the excitement of finding meaningful and useful patterns in the vast profusion of data that is now available.

Ajay-  Describe your most challenging project in 3 decades of experience in this field.

David- Hard to choose just one, but the educational field has been particularly interesting. Partnering with Olympic Behavior Labs, we’ve developed systems to help identify students who are most at-risk for dropping out of school to help target interventions that could prevent dropout and promote success.

Ajay- What do you think are the top 5 trends in analytics for 2011.

David- Big Data, Privacy concerns, quick response to consumer needs, integration of testing and analysis into business processes, social networking data.

Ajay- Do you think techniques like RFM and LTV are adequately utilized by organization. How can they be propagated further.

David- Organizations vary amazingly in how sophisticated or unsophisticated the are in analytics. A key factor in success as a consultant is to understand where each client is on this continuum and how well that serves their needs.

Ajay- What are the various software you have worked for in this field- and name your favorite per category.

David- I started out using COBOL (that dates me!) then concentrated on SAS for many years. More recently R is my favorite because of its coverage, currency and programming model, and it’s debugging capabilities.

Ajay- Independent consulting can be a strenuous job. What do you do to unwind?

David- Cycling, yoga, meditation, hiking and guitar.

Biography-

David Katz, Senior Analyst, Dataspora, and President, David Katz Consulting.

David Katz has been in the forefront of applying statistical models and database technology to marketing problems since 1980. He holds a Master’s Degree in Mathematics from the University of California, Berkeley. He is one of the founders of Abacus Direct Marketing and was previously the Director of Database Development for Williams-Sonoma.

He is the founder and President of David Katz Consulting, specializing in sophisticated statistical services for a variety of applications, with a special focus on the Direct Marketing Industry. David Katz has an extensive background that includes experience in all aspects of direct marketing from data mining, to strategy, to test design and implementation. In addition, he consults on a variety of data mining and statistical applications from public health to collections analysis. He has partnered with consulting firms such as Ernst and Young, Prediction Impact, and most recently on this project with Dataspora.

For more on David’s Session in Predictive Analytics World, San Fransisco on (http://www.predictiveanalyticsworld.com/sanfrancisco/2011/agenda.php#day2-16a)

Room: Salon 5 & 6
4:45pm – 5:05pm

Track 2: Social Data and Telecom 
Case Study: Major North American Telecom
Social Networking Data for Churn Analysis

A North American Telecom found that it had a window into social contacts – who has been calling whom on its network. This data proved to be predictive of churn. Using SQL, and GAM in R, we explored how to use this data to improve the identification of likely churners. We will present many dimensions of the lessons learned on this engagement.

Speaker: David Katz, Senior Analyst, Dataspora, and President, David Katz Consulting

Exhibit Hours
Monday, March 14th:10:00am to 7:30pm

Tuesday, March 15th:9:45am to 4:30pm