Tag: Strategy

What is a White Paper?

Christine and Jimmy Wales
Image via Wikipedia

As per Jimmy Wales and his merry band at Wiki (pedia not leaky-ah)- The emphasis is mine

What is the best white paper you have read in the past 15 years.

Categories are-

  • Business benefits: Makes a business case for a certain technology or methodology.
  • Technical: Describes how a certain technology works.
  • Hybrid: Combines business benefits with technical details in a single document.
  • Policy: Makes a case for a certain political solution to a societal or economic challenge.
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A white paper is an authoritative report or guide that helps solve a problem. White papers are used to educate readers and help people make decisions, and are often requested and used in politics, policy, business, and technical fields. In commercial use, the term has also come to refer to documents used by businesses as a marketing or sales tool. Policy makers frequently request white papers from universities or academic personnel to inform policy developments with expert opinions or relevant research.

Government white papers

In the Commonwealth of Nations, “white paper” is an informal name for a parliamentary paper enunciating government policy; in the United Kingdom these are mostly issued as “Command papers“. White papers are issued by the government and lay out policy, or proposed action, on a topic of current concern. Although a white paper may on occasion be a consultation as to the details of new legislation, it does signify a clear intention on the part of a government to pass new law. White Papers are a “…. tool of participatory democracy … not [an] unalterable policy commitment.[1] “White Papers have tried to perform the dual role of presenting firm government policies while at the same time inviting opinions upon them.” [2]

In Canada, a white paper “is considered to be a policy document, approved by Cabinet, tabled in the House of Commons and made available to the general public.”[3] A Canadian author notes that the “provision of policy information through the use of white and green papers can help to create an awareness of policy issues among parliamentarians and the public and to encourage an exchange of information and analysis. They can also serve as educational techniques”.[4]

“White Papers are used as a means of presenting government policy preferences prior to the introduction of legislation”; as such, the “publication of a White Paper serves to test the climate of public opinion regarding a controversial policy issue and enables the government to gauge its probable impact”.[5]

By contrast, green papers, which are issued much more frequently, are more open ended. These green papers, also known as consultation documents, may merely propose a strategy to be implemented in the details of other legislation or they may set out proposals on which the government wishes to obtain public views and opinion.

White papers published by the European Commission are documents containing proposals for European Union action in a specific area. They sometimes follow a green paper released to launch a public consultation process.

For examples see the following:

 Commercial white papers

Since the early 1990s, the term white paper has also come to refer to documents used by businesses and so-called think tanks as marketing or sales tools. White papers of this sort argue that the benefits of a particular technology, product or policy are superior for solving a specific problem.

These types of white papers are almost always marketing communications documents designed to promote a specific company’s or group’s solutions or products. As a marketing tool, these papers will highlight information favorable to the company authorizing or sponsoring the paper. Such white papers are often used to generate sales leads, establish thought leadership, make a business case, or to educate customers or voters.

There are four main types of commercial white papers:

  • Business benefits: Makes a business case for a certain technology or methodology.
  • Technical: Describes how a certain technology works.
  • Hybrid: Combines business benefits with technical details in a single document.
  • Policy: Makes a case for a certain political solution to a societal or economic challenge.

Resources

  • Stelzner, Michael (2007). Writing White Papers: How to capture readers and keep them engaged. Poway, California: WhitePaperSource Publishing. pp. 214. ISBN 9780977716937.
  • Bly, Robert W. (2006). The White Paper Marketing Handbook. Florence, Kentucky: South-Western Educational Publishing. pp. 256. ISBN 9780324300826.
  • Kantor, Jonathan (2009). Crafting White Paper 2.0: Designing Information for Today’s Time and Attention Challenged Business Reader. Denver,Colorado: Lulu Publishing. pp. 167.ISBN 9780557163243.

How to Measure and Optimize Your Marketing:Tableau

Tired of everyone calling everyone else a social media expert. What seperates the social media men from the fakes.

the grain from the chaff.

Data.

Heres a webcast you may want to think of social media tickles your curiosity on how  to leverage these strange new marketing tools.

https://cc.readytalk.com/cc/schedule/display.do?udc=xu40u1ex8tj8

Notice the form and fields below the screenshot-

is every field required – is each one required to measure

Have they optimized web registration forms yet.

Continue reading “How to Measure and Optimize Your Marketing:Tableau”

Interview Anne Milley JMP

Here is an interview with Anne Milley, a notable thought leader in the world of analytics. Anne is now Senior Director, Analytical Strategy in Product Marketing for JMP , the leading data visualization software from the SAS Institute.

Ajay-What do you think are the top 5 unique selling points of JMP compared to other statistical software in its category?

Anne-

JMP combines incredible analytic depth and breadth with interactive data visualization, creating a unique environment optimized for discovery and data-driven innovation.

With an extensible framework using JSL (JMP Scripting Language), and integration with SAS, R, and Excel, JMP becomes your analytic hub.

JMP is accessible to all kinds of users. A novice analyst can dig into an interactive report delivered by a custom JMP application. An engineer looking at his own data can use built-in JMP capabilities to discover patterns, and a developer can write code to extend JMP for herself or others.

State-of-the-art DOE capabilities make it easy for anyone to design and analyze efficient experiments to determine which adjustments will yield the greatest gains in quality or process improvement – before costly changes are made.

Not to mention, JMP products are exceptionally well designed and easy to use. See for yourself and check out the free trial at www.jmp.com.

Download a free 30-day trial of JMP.

Ajay- What are the challenges and opportunities of expanding JMP’s market share? Do you see JMP expanding its conferences globally to engage global audiences?

Anne-

We realized solid global growth in 2010. The release of JMP Pro and JMP Clinical last year along with continuing enhancements to the rest of the JMP family of products (JMP and JMP Genomics) should position us well for another good year.

With the growing interest in analytics as a means to sustained value creation, we have the opportunity to help people along their analytic journey – to get started, take the next step, or adopt new paradigms speeding their time to value. The challenge is doing that as fast as we would like.

We are hiring internationally to offer even more events, training and academic programs globally.

Ajay- What are the current and proposed educational and global academic initiatives of JMP? How can we see more JMP in universities across the world (say India- China etc)?

Anne-

We view colleges and universities both as critical incubators of future JMP users and as places where attitudes about data analysis and statistics are formed. We believe that a positive experience in learning statistics makes a person more likely to eventually want and need a product like JMP.

For most students – and particularly for those in applied disciplines of business, engineering and the sciences – the ability to make a statistics course relevant to their primary area of study fosters a positive experience. Fortunately, there is a trend in statistical education toward a more applied, data-driven approach, and JMP provides a very natural environment for both students and researchers.

Its user-friendly navigation, emphasis on data visualization and easy access to the analytics behind the graphics make JMP a compelling alternative to some of our more traditional competitors.

We’ve seen strong growth in the education markets in the last few years, and JMP is now used in nearly half of the top 200 universities in the US.

Internationally, we are at an earlier stage of market development, but we are currently working with both JMP and SAS country offices and their local academic programs to promote JMP. For example, we are working with members of the JMP China office and faculty at several universities in China to support the use of JMP in the development of a master’s curriculum in Applied Statistics there, touched on in this AMSTAT News article.

Ajay- What future trends do you see for 2011 in this market (say top 5)?

Anne-

Growing complexity of data (text, image, audio…) drives the need for more and better visualization and analysis capabilities to make sense of it all.

More “chief analytics officers” are making better use of analytic talent – people are the most important ingredient for success!

JMP has been on the vanguard of 64-bit development, and users are now catching up with us as 64-bit machines become more common.

Users should demand easy-to-use, exploratory and predictive modeling tools as well as robust tools to experiment and learn to help them make the best decisions on an ongoing basis.

All these factors and more fuel the need for the integration of flexible, extensible tools with popular analytic platforms.

Ajay-You enjoy organic gardening as a hobby. How do you think hobbies and unwind time help people be better professionals?

Anne-

I am lucky to work with so many people who view their work as a hobby. They have other interests too, though, some of which are work-related (statistics is relevant everywhere!). Organic gardening helps me put things in perspective and be present in the moment. More than work defines who you are. You can be passionate about your work as well as passionate about other things. I think it’s important to spend some leisure time in ways that bring you joy and contribute to your overall wellbeing and outlook.

Btw, nice interviews over the past several months—I hadn’t kept up, but will check it out more often!

Biography–  Source- http://www.sas.com/knowledge-exchange/business-analytics/biographies.html

  • Anne Milley

    Anne Milley

    Anne Milley is Senior Director of Analytics Strategy at JMP Product Marketing at SAS. Her ties to SAS began with bank failure prediction at Federal Home Loan Bank Dallas and continued at 7-Eleven Inc. She has authored papers and served on committees for F2006, KDD, SIAM, A2010 and several years of SAS’ annual data mining conference. Milley is a contributing faculty member for the International Institute of Analytics. anne.milley@jmp.com

Carole-Ann’s 2011 Predictions for Decision Management

Carole-Ann’s 2011 Predictions for Decision Management

For Ajay Ohri on DecisionStats.com

What were the top 5 events in 2010 in your field?
  1. Maturity: the Decision Management space was made up of technology vendors, big and small, that typically focused on one or two aspects of this discipline.  Over the past few years, we have seen a lot of consolidation in the industry – first with Business Intelligence (BI) then Business Process Management (BPM) and lately in Business Rules Management (BRM) and Advanced Analytics.  As a result the giant Platform vendors have helped create visibility for this discipline.  Lots of tiny clues finally bubbled up in 2010 to attest of the increasing activity around Decision Management.  For example, more products than ever were named Decision Manager; companies advertised for Decision Managers as a job title in their job section; most people understand what I do when I am introduced in a social setting!
  2. Boredom: unfortunately, as the industry matures, inevitably innovation slows down…  At the main BRMS shows we heard here and there complaints that the technology was stalling.  We heard it from vendors like Red Hat (Drools) and we heard it from bored end-users hoping for some excitement at Business Rules Forum’s vendor panel.  They sadly did not get it
  3. Scrum: I am not thinking about the methodology there!  If you have ever seen a rugby game, you can probably understand why this is the term that comes to mind when I look at the messy & confusing technology landscape.  Feet blindly try to kick the ball out while superhuman forces are moving randomly the whole pack – or so it felt when I played!  Business Users in search of Business Solutions are facing more and more technology choices that feel like comparing apples to oranges.  There is value in all of them and each one addresses a specific aspect of Decision Management but I regret that the industry did not simplify the picture in 2010.  On the contrary!  Many buzzwords were created or at least made popular last year, creating even more confusion on a muddy field.  A few examples: Social CRM, Collaborative Decision Making, Adaptive Case Management, etc.  Don’t take me wrong, I *do* like the technologies.  I sympathize with the decision maker that is trying to pick the right solution though.
  4. Information: Analytics have been used for years of course but the volume of data surrounding us has been growing to unparalleled levels.  We can blame or thank (depending on our perspective) Social Media for that.  Sites like Facebook and LinkedIn have made it possible and easy to publish relevant (as well as fluffy) information in real-time.  As we all started to get the hang of it and potentially over-publish, technology evolved to enable the storage, correlation and analysis of humongous volumes of data that we could not dream of before.  25 billion tweets were posted in 2010.  Every month, over 30 billion pieces of data are shared on Facebook alone.  This is not just about vanity and marketing though.  This data can be leveraged for the greater good.  Carlos pointed to some fascinating facts about catastrophic event response team getting organized thanks to crowd-sourced information.  We are also seeing, in the Decision management world, more and more applicability for those very technology that have been developed for the needs of Big Data – I’ll name for example Hadoop that Carlos (yet again) discussed in his talks at Rules Fest end of 2009 and 2010.
  5. Self-Organization: it may be a side effect of the Social Media movement but I must admit that I was impressed by the success of self-organizing initiatives.  Granted, this last trend has nothing to do with Decision Management per se but I think it is a great evolution worth noting.  Let me point to a couple of examples.  I usually attend traditional conferences and tradeshows in which the content can be good but is sometimes terrible.  I was pleasantly surprised by the professionalism and attendance at *un-conferences* such as P-Camp (P stands for Product – an event for Product Managers).  When you think about it, it is already difficult to get a show together when people are dedicated to the tasks.  How crazy is it to have volunteers set one up with no budget and no agenda?  Well, people simply show up to do their part and everyone has fun voting on-site for what seems the most appealing content at the time.  Crowdsourcing applied to shows: it works!  Similar experience with meetups or tweetups.  I also enjoyed attending some impromptu Twitter jam sessions on a given topic.  Social Media is certainly helping people reach out and get together in person or virtually and that is wonderful!

A segment of a social network
Image via Wikipedia

What are the top three trends you see in 2011?

  1. Performance:  I might be cheating here.   I was very bullish about predicting much progress for 2010 in the area of Performance Management in your Decision Management initiatives.  I believe that progress was made but Carlos did not give me full credit for the right prediction…  Okay, I am a little optimistic on timeline…  I admit it…  If it did not fully happen in 2010, can I predict it again in 2011?  I think that companies want to better track their business performance in order to correct the trajectory of course but also to improve their projections.  I see that it is turning into reality already here and there.  I expect it to become a trend in 2011!
  2. Insight: Big Data being available all around us with new technologies and algorithms will continue to propagate in 2011 leading to more widely spread Analytics capabilities.  The buzz at Analytics shows on Social Network Analysis (SNA) is a sign that there is interest in those kinds of things.  There is tremendous information that can be leveraged for smart decision-making.  I think there will be more of that in 2011 as initiatives launches in 2010 will mature into material results.
    5 Ways to Cultivate an Active Social Network
    Image by Intersection Consulting via Flickr
  3. Collaboration:  Social Media for the Enterprise is a discipline in the making.  Social Media was initially seen for the most part as a Marketing channel.  Over the years, companies have started experimenting with external communities and ideation capabilities with moderate success.  The few strategic initiatives started in 2010 by “old fashion” companies seem to be an indication that we are past the early adopters.  This discipline may very well materialize in 2011 as a core capability, well, or at least a new trend.  I believe that capabilities such Chatter, offered by Salesforce, will transform (slowly) how people interact in the workplace and leverage the volumes of social data captured in LinkedIn and other Social Media sites.  Collaboration is of course a topic of interest for me personally.  I even signed up for Kare Anderson’s collaboration collaboration site – yes, twice the word “collaboration”: it is really about collaborating on collaboration techniques.  Even though collaboration does not require Social Media, this medium offers perspectives not available until now.

Brief Bio-

Carole-Ann is a renowned guru in the Decision Management space. She created the vision for Decision Management that is widely adopted now in the industry. Her claim to fame is the strategy and direction of Blaze Advisor, the then-leading BRMS product, while she also managed all the Decision Management tools at FICO (business rules, predictive analytics and optimization). She has a vision for Decision Management both as a technology and a discipline that can revolutionize the way corporations do business, and will never get tired of painting that vision for her audience. She speaks often at Industry conferences and has conducted university classes in France and Washington DC.

Leveraging her Masters degree in Applied Mathematics / Computer Science from a “Grande Ecole” in France, she started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication – as well as conducting strategic consulting gigs around change management.

She now tweets as @CMatignon, blogs at blog.sparklinglogic.com and interacts at community.sparklinglogic.com.

She started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication.  At Cleversys (acquired by Kurt Salmon & Associates), she also conducted strategic consulting gigs mostly around change management.

While playing with advanced software components, she found a passion for technology and joined ILOG (acquired by IBM).  She developed a growing interest in Optimization as well as Business Rules.  At ILOG, she coined the term BRMS while brainstorming with her Sales counterpart.  She led the Presales organization for Telecom in the Americas up until 2000 when she joined Blaze Software (acquired by Brokat Technologies, HNC Software and finally FICO).

Her 360-degree experience allowed her to gain appreciation for all aspects of a software company, giving her a unique perspective on the business.  Her technical background kept her very much in touch with technology as she advanced.

She also became addicted to Twitter in the process.  She is active on all kinds of social media, always looking for new digital experience!

Outside of work, Carole-Ann loves spending time with her two boys.  They grow fruits in their Northern California home and cook all together in the French tradition.

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Filtering to Gain Social Network Value
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Social Networks Hype Cycle
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PAW Videos

A message from Predictive Analytics World on  newly available videos. It has many free videos as well so you can check them out.

Predictive Analytics World March 2011 in San Francisco

Access PAW DC Session Videos Now

Predictive Analytics World is pleased to announce on-demand access to the videos of PAW Washington DC, October 2010, including over 30 sessions and keynotes that you may view at your convenience. Access this leading predictive analytics content online now:

View the PAW DC session videos online

Register by January 18th and receive $150 off the full 2-day conference program videos (enter code PAW150 at checkout)

Trial videos – view the following for no charge:

Select individual conference sessions, or recognize savings by registering for access to one or two full days of sessions. These on-demand videos deliver PAW DC right to your desk, covering hot topics and advanced methods such as:

Social data 

Text mining

Search marketing

Risk management

Survey analysis

Consumer privacy

Sales force optimization

Response & cross-sell

Recommender systems

 Featuring experts such as:
Usama Fayyad, Ph.D.
CEO, Open Insights Former Chief Data Officer, Yahoo!
Andrew Pole
Sr Mgr, Media/DB Mktng
Target
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John F. Elder, Ph.D.
CEO and Founder
Elder Research
Bruno Aziza
Director, Worldwide Strategy Lead, BI
Microsoft
Eric Siegel, Ph.D.
Conference Chair
Predictive Analytics World

PAW DC videos feature over 25 speakers with case studies from leading enterprises such as: CIBC, CEB, Forrester, Macy’s, MetLife, Microsoft, Miles Kimball, Monster.com, Oracle, Paychex, SunTrust, Target, UPMC, Xerox, Yahoo!, YMCA, and more.

How video access works:

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Session Gallery: Day 1 of 2

Viewing (17) Sessions of (31)

 

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Keynote: Five Ways Predictive Analytics Cuts Enterprise Risk  

Eric Siegel, Ph.D., Program Chair, Predictive Analytics World

All business is an exercise in risk management. All organizations would benefit from measuring, tracking and computing risk as a core process, much like insurance companies do.

Predictive analytics does the trick, one customer at a time. This technology is a data-driven means to compute the risk each customer will defect, not respond to an expensive mailer, consume a retention discount even if she were not going to leave in the first place, not be targeted for a telephone solicitation that would have landed a sale, commit fraud, or become a “loss customer” such as a bad debtor or an insurance policy-holder with high claims.

In this keynote session, Dr. Eric Siegel reveals:

– Five ways predictive analytics evolves your enterprise to reduce risk

– Hidden sources of risk across operational functions

– What every business should learn from insurance companies

– How advancements have reversed the very meaning of fraud

– Why “man + machine” teams are greater than the sum of their parts for enterprise decision support

Length – 00:45:57 | Email to a Colleague

Price: $195

 

 

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Play video of session: Platinum Sponsor Presentation, Analytics: The Beauty of Diversity
Platinum Sponsor Presentation: Analytics – The Beauty of Diversity 

Anne H. Milley, Senior Director of Analytic Strategy, Worldwide Product Marketing, SAS

Analytics contributes to, and draws from, multiple disciplines. The unifying theme of “making the world a better place” is bred from diversity. For instance, the same methods used in econometrics might be used in market research, psychometrics and other disciplines. In a similar way, diverse paradigms are needed to best solve problems, reveal opportunities and make better decisions. This is why we evolve capabilities to formulate and solve a wide range of problems through multiple integrated languages and interfaces. Extending that, we have provided integration with other languages so that users can draw on the disciplines and paradigms needed to best practice their craft.

Length – 20:11 | Email to a Colleague

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Play video of session: Gold Sponsor Presentation Predictive Analytics Accelerate Insight for Financial Services
Gold Sponsor Presentation: Predictive Analytics Accelerate Insight for Financial Services 

Finbarr Deely, Director of Business Development,ParAccel

Financial services organizations face immense hurdles in maintaining profitability and building competitive advantage. Financial services organizations must perform “what-if” scenario analysis, identify risks, and detect fraud patterns. The advanced analytic complexity required often makes such analysis slow and painful, if not impossible. This presentation outlines the analytic challenges facing these organizations and provides a clear path to providing the accelerated insight needed to perform in today’s complex business environment to reduce risk, stop fraud and increase profits. * The value of predictive analytics in Accelerating Insight * Financial Services Analytic Case Studies * Brief Overview of ParAccel Analytic Database

Length – 09:06 | Email to a Colleague

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TOPIC: BUSINESS VALUE
Case Study: Monster.com
Creating Global Competitive Power with Predictive Analytics 

Jean Paul Isson, Vice President, Globab BI & Predictive Analytics, Monster Worldwide

Using Predictive analytics to gain a deeper understanding of customer behaviours, increase marketing ROI and drive growth

– Creating global competitive power with business intelligence: Making the right decisions – at the right time

– Avoiding common change management challenges in sales, marketing, customer service, and products

– Developing a BI vision – and implementing it: successful business intelligence implementation models

– Using predictive analytics as a business driver to stay on top of the competition

– Following the Monster Worldwide global BI evolution: How Monster used BI to go from good to great

Length – 51:17 | Email to a Colleague

Price: $195

 

 

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TOPIC: SURVEY ANALYSIS
Case Study: YMCA
Turning Member Satisfaction Surveys into an Actionable Narrative 

Dean Abbott, President, Abbott Analytics

Employees are a key constituency at the Y and previous analysis has shown that their attitudes have a direct bearing on Member Satisfaction. This session will describe a successful approach for the analysis of YMCA employee surveys. Decision trees are built and examined in depth to identify key questions in describing key employee satisfaction metrics, including several interesting groupings of employee attitudes. Our approach will be contrasted with other factor analysis and regression-based approaches to survey analysis that we used initially. The predictive models described are currently in use and resulted in both greater understanding of employee attitudes, and a revised “short-form” survey with fewer key questions identified by the decision trees as the most important predictors.

Length – 50:19 | Email to a Colleague

Price: $195

 

 

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TOPIC: INDUSTRY TRENDS
2010 Data Minter Survey Results: Highlights 

Karl Rexer, Ph.D., Rexer Analytics

Do you want to know the views, actions, and opinions of the data mining community? Each year, Rexer Analytics conducts a global survey of data miners to find out. This year at PAW we unveil the results of our 4th Annual Data Miner Survey. This session will present the research highlights, such as:

– Analytic goals & key challenges

– Impact of the economy

– Regional differences

– Text mining trends

Length – 15:20 | Email to a Colleague

Price: $195

 

 

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Multiple Case Studies: U.S. DoD, U.S. DHS, SSA
Text Mining: Lessons Learned 

John F. Elder, Chief Scientist, Elder Research, Inc.

Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

In solving unstructured (text) analysis challenges, we found that principles from inductive modeling – learning relationships from labeled cases – has great power to enhance text mining. Dr. Elder highlights key technical breakthroughs discovered while working on projects for leading government agencies, including: Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

– Prioritizing searches for the Dept. of Homeland Security

– Quick decisions for Social Security Admin. disability

– Document discovery for the Dept. of Defense

– Disease discovery for the Dept. of Homeland Security

– Risk profiling for the Dept. of Defense

Length – 48:58 | Email to a Colleague

Price: $195

 

 

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Play video of session: Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI
Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI 

Andrew Pole, Senior Manager, Media and Database Marketing, Target

In this session, you’ll learn how Target leverages its own internal guest data to optimize its direct marketing – with the ultimate goal of enhancing our guests’ shopping experience and driving in-store and online performance. You will hear about what guest data is available at Target, how and where we collect it, and how it is used to improve the performance and relevance of direct marketing vehicles. Furthermore, we will discuss Target’s development and usage of guest segmentation, response modeling, and optimization as means to suppress poor performers from mailings, determine relevant product categories and services for online targeted content, and optimally assign receipt marketing offers to our guests when offer quantities are limited.

Length – 47:49 | Email to a Colleague

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Play video of session: Platinum Sponsor Presentation: Driving Analytics Into Decision Making
Platinum Sponsor Presentation: Driving Analytics Into Decision Making  

Jason Verlen, Director, SPSS Product Strategy & Management, IBM Software Group

Organizations looking to dramatically improve their business outcomes are turning to decision management, a convergence of technology and business processes that is used to streamline and predict the outcome of daily decision-making. IBM SPSS Decision Management technology provides the critical link between analytical insight and recommended actions. In this session you’ll learn how Decision Management software integrates analytics with business rules and business applications for front-line systems such as call center applications, insurance claim processing, and websites. See how you can improve every customer interaction, minimize operational risk, reduce fraud and optimize results.

Length – 17:29 | Email to a Colleague

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TOPIC: DATA INFRASTRUCTURE AND INTEGRATION
Case Study: Macy’s
The world is not flat (even though modeling software has to think it is) 

Paul Coleman, Director of Marketing Statistics, Macy’s Inc.

Software for statistical modeling generally use flat files, where each record represents a unique case with all its variables. In contrast most large databases are relational, where data are distributed among various normalized tables for efficient storage. Variable creation and model scoring engines are necessary to bridge data mining and storage needs. Development datasets taken from a sampled history require snapshot management. Scoring datasets are taken from the present timeframe and the entire available universe. Organizations, with significant data, must decide when to store or calculate necessary data and understand the consequences for their modeling program.

Length – 34:54 | Email to a Colleague

Price: $195

 

 

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TOPIC: CUSTOMER VALUE
Case Study: SunTrust
When One Model Will Not Solve the Problem – Using Multiple Models to Create One Solution 

Dudley Gwaltney, Group Vice President, Analytical Modeling, SunTrust Bank

In 2007, SunTrust Bank developed a series of models to identify clients likely to have large changes in deposit balances. The models include three basic binary and two linear regression models.

Based on the models, 15% of SunTrust clients were targeted as those most likely to have large balance changes. These clients accounted for 65% of the absolute balance change and 60% of the large balance change clients. The targeted clients are grouped into a portfolio and assigned to individual SunTrust Retail Branch. Since 2008, the portfolio generated a 2.6% increase in balances over control.

Using the SunTrust example, this presentation will focus on:

– Identifying situations requiring multiple models

– Determining what types of models are needed

– Combining the individual component models into one output

Length – 48:22 | Email to a Colleague

Price: $195

 

 

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TOPIC: RESPONSE & CROSS-SELL
Case Study: Paychex
Staying One Step Ahead of the Competition – Development of a Predictive 401(k) Marketing and Sales Campaign 

Jason Fox, Information Systems and Portfolio Manager,Paychex

In-depth case study of Paychex, Inc. utilizing predictive modeling to turn the tides on competitive pressures within their own client base. Paychex, a leading provider of payroll and human resource solutions, will guide you through the development of a Predictive 401(k) Marketing and Sales model. Through the use of sophisticated data mining techniques and regression analysis the model derives the probability a client will add retirement services products with Paychex or with a competitor. Session will include roadblocks that could have ended development and ROI analysis. Speaker: Frank Fiorille, Director of Enterprise Risk Management, Paychex Speaker: Jason Fox, Risk Management Analyst, Paychex

Length – 26:29 | Email to a Colleague

Price: $195

 

 

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TOPIC: SEGMENTATION
Practitioner: Canadian Imperial Bank of Commerce
Segmentation Do’s and Don’ts 

Daymond Ling, Senior Director, Modelling & Analytics,Canadian Imperial Bank of Commerce

The concept of Segmentation is well accepted in business and has withstood the test of time. Even with the advent of new artificial intelligence and machine learning methods, this old war horse still has its place and is alive and well. Like all analytical methods, when used correctly it can lead to enhanced market positioning and competitive advantage, while improper application can have severe negative consequences.

This session will explore what are the elements of success, and what are the worse practices that lead to failure. The relationship between segmentation and predictive modeling will also be discussed to clarify when it is appropriate to use one versus the other, and how to use them together synergistically.

Length – 45:57 | Email to a Colleague

Price: $195

 

 

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TOPIC: SOCIAL DATA
Thought Leadership
Social Network Analysis: Killer Application for Cloud Analytics 

James Kobielus, Senior Analyst, Forrester Research

Social networks such as Twitter and Facebook are a potential goldmine of insights on what is truly going through customers´minds. Every company wants to know whether, how, how often, and by whom they´re being mentioned across the billowing new cloud of social media. Just as important, every company wants to influence those discussions in their favor, target new business, and harvest maximum revenue potential. In this session, Forrester analyst James Kobielus identifies fruitful applications of social network analysis in customer service, sales, marketing, and brand management. He presents a roadmap for enterprises to leverage their inline analytics initiatives and leverage high-performance data warehousing (DW) clouds and appliances in order to analyze shifting patterns of customer sentiment, influence, and propensity. Leveraging Forrester’s ongoing research in advanced analytics and customer relationship management, Kobielus will discuss industry trends, commercial modeling tools, and emerging best practices in social network analysis, which represents a game-changing new discipline in predictive analytics.

Length – 48:16 | Email to a Colleague

Price: $195

 

 

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TOPIC: HEALTHCARE – INTERNATIONAL TARGETING
Case Study: Life Line Screening
Taking CRM Global Through Predictive Analytics 

Ozgur Dogan,
VP, Quantitative Solutions Group, Merkle Inc

Trish Mathe,
Director of Database Marketing, Life Line Screening

While Life Line is successfully executing a US CRM roadmap, they are also beginning this same evolution abroad. They are beginning in the UK where Merkle procured data and built a response model that is pulling responses over 30% higher than competitors. This presentation will give an overview of the US CRM roadmap, and then focus on the beginning of their strategy abroad, focusing on the data procurement they could not get anywhere else but through Merkle and the successful modeling and analytics for the UK. Speaker: Ozgur Dogan, VP, Quantitative Solutions Group, Merkle Inc Speaker: Trish Mathe, Director of Database Marketing, Life Line Screening

Length – 40:12 | Email to a Colleague

Price: $195

 

 

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TOPIC: SURVEY ANALYSIS
Case Study: Forrester
Making Survey Insights Addressable and Scalable – The Case Study of Forrester’s Technographics Benchmark Survey 

Nethra Sambamoorthi, Team Leader, Consumer Dynamics & Analytics, Global Consulting, Acxiom Corporation

Marketers use surveys to create enterprise wide applicable strategic insights to: (1) develop segmentation schemes, (2) summarize consumer behaviors and attitudes for the whole US population, and (3) use multiple surveys to draw unified views about their target audience. However, these insights are not directly addressable and scalable to the whole consumer universe which is very important when applying the power of survey intelligence to the one to one consumer marketing problems marketers routinely face. Acxiom partnered with Forrester Research, creating addressable and scalable applications of Forrester’s Technographics Survey and applied it successfully to a number of industries and applications.

Length – 39:23 | Email to a Colleague

Price: $195

 

 

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TOPIC: HEALTHCARE
Case Study: UPMC Health Plan
A Predictive Model for Hospital Readmissions 

Scott Zasadil, Senior Scientist, UPMC Health Plan

Hospital readmissions are a significant component of our nation’s healthcare costs. Predicting who is likely to be readmitted is a challenging problem. Using a set of 123,951 hospital discharges spanning nearly three years, we developed a model that predicts an individual’s 30-day readmission should they incur a hospital admission. The model uses an ensemble of boosted decision trees and prior medical claims and captures 64% of all 30-day readmits with a true positive rate of over 27%. Moreover, many of the ‘false’ positives are simply delayed true positives. 53% of the predicted 30-day readmissions are readmitted within 180 days.

Length – 54:18 | Email to a Colleague

Price: $195
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Interview Jamie Nunnelly NISS

An interview with Jamie Nunnelly, Communications Director of National Institute of Statistical Sciences

Ajay– What does NISS do? And What does SAMSI do?

Jamie– The National Institute of Statistical Sciences (NISS) was established in 1990 by the national statistics societies and the Research Triangle universities and organizations, with the mission to identify, catalyze and foster high-impact, cross-disciplinary and cross-sector research involving the statistical sciences.

NISS is dedicated to strengthening and serving the national statistics community, most notably by catalyzing community members’ participation in applied research driven by challenges facing government and industry. NISS also provides career development opportunities for statisticians and scientists, especially those in the formative stages of their careers.

The Institute identifies emerging issues to which members of the statistics community can make key contributions, and then catalyzes the right combinations of researchers from multiple disciplines and sectors to tackle each problem. More than 300 researchers from over 100 institutions have worked on our projects.

The Statistical and Applied Mathematical Sciences Institute (SAMSI) is a partnership of Duke University,  North Carolina State University, The University of North Carolina at Chapel Hill, and NISS in collaboration with the William Kenan Jr. Institute for Engineering, Technology and Science and is part of the Mathematical Sciences Institutes of the NSF.

SAMSI focuses on 1-2 programs of research interest in the statistical and/or applied mathematical area and visitors from around the world are involved with the programs and come from a variety of disciplines in addition to mathematics and statistics.

Many come to SAMSI to attend workshops, and also participate in working groups throughout the academic year. Many of the working groups communicate via WebEx so people can be involved with the research remotely. SAMSI also has a robust education and outreach program to help undergraduate and graduate students learn about cutting edge research in applied mathematics and statistics.

Ajay– What successes have you had in 2010- and what do you need to succeed in 2011. Whats planned for 2011 anyway

Jamie– NISS has had a very successful collaboration with the National Agricultural Statistical Service (NASS) over the past two years that was just renewed for the next two years. NISS & NASS had three teams consisting of a faculty researcher in statistics, a NASS researcher, a NISS mentor, a postdoctoral fellow and a graduate student working on statistical modeling and other areas of research for NASS.

NISS is also working on a syndromic surveillance project with Clemson University, Duke University, The University of Georgia, The University of South Carolina. The group is currently working with some hospitals to test out a model they have been developing to help predict disease outbreak.

SAMSI had a very successful year with two programs ending this past summer, which were the Stochastic Dynamics program and the Space-time Analysis for Environmental Mapping, Epidemiology and Climate Change. Several papers were written and published and many presentations have been made at various conferences around the world regarding the work that was conducted as SAMSI last year.

Next year’s program is so big that the institute has decided to devote all it’s time and energy around it, which is uncertainty quantification. The opening workshop, in addition to the main methodological theme, will be broken down into three areas of interest under this broad umbrella of research: climate change, engineering and renewable energy, and geosciences.

Ajay– Describe your career in science and communication.

Jamie– I have been in communications since 1985, working for large Fortune 500 companies such as General Motors and Tropicana Products. I moved to the Research Triangle region of North Carolina after graduate school and got into economic development and science communications first working for the Research Triangle Regional Partnership in 1994.

From 1996-2005 I was the communications director for the Research Triangle Park, working for the Research Triangle Foundation of NC. I published a quarterly magazine called The Park Guide for awhile, then came to work for NISS and SAMSI in 2008.

I really enjoy working with the mathematicians and statisticians. I always joke that I am the least educated person working here and that is not far from the truth! I am honored to help get the message out about all of the important research that is conducted here each day that is helping to improve the lives of so many people out there.

Ajay– Research Triangle or Silicon Valley– Which is better for tech people and why? Your opinion

Jamie– Both the Silicon Valley and Research Triangle are great regions for tech people to locate, but of course, I have to be biased and choose Research Triangle!

Really any place in the world that you find many universities working together with businesses and government, you have an area that will grow and thrive, because the collaborations help all of us generate new ideas, many of which blossom into new businesses, or new endeavors of research.

The quality of life in places such as the Research Triangle is great because you have people from around the world moving to a place, each bringing his/her culture, food, and uniqueness to this place, and enriching everyone else as a result.

Two advantages the Research Triangle has over Silicon Valley are that the Research Triangle has a bigger diversity of industries, so when the telecommunications industry busted back in 2001-02, the region took a hit, but the biotechnology industry was still growing, so unemployment rose, but not to the extent that other areas might have experienced.

The latest recession has hit us all very hard, so even this strategy has not made us immune to having high unemployment, but the Research Triangle region has been pegged by experts to be one of the first regions to emerge out of the Great Recession.

The other advantage I think we have is that our cost of living is still much more reasonable than Silicon Valley. It’s still possible to get a nice sized home, some land and not break the bank!

Ajay– How do you manage an active online social media presence, your job and your family. How important is balance in professional life and when young professional should realize this?

Jamie– Balance is everything, isn’t it? When I leave the office, I turn off my iPhone and disconnect from Twitter/Facebook etc.

I know that is not recommended by some folks, but I am a one person communications department and I love my family and friends and feel its important to devote time to them as well as to my career.

I think it is very important for young people to establish this early in their careers because if they don’t they will fall victim to working way too many hours and really, who loves you at the end of the day?

Your company may appreciate all you do for them, but if you leave, or you get sick and cannot work for them, you will be replaced

. Lee Iacocca, former CEO of Chrystler, said, “No matter what you’ve done for yourself or for humanity, if you can’t look back on having given love and attention to your own family, what have you really accomplished?” I think that is what is really most important in life.

About-

Jamie Nunnelly has been in communications for 25 years. She is currently on the board of directors for Chatham County Economic Development Corporation and Leadership Triangle & is a member of the International Association of Business Communicators and the Public Relations Society of America. She earned a bachelor’s degree in interpersonal and public communications at Bowling Green State University and a master’s degree in mass communications at the University of South Florida.

You can contact Jamie at http://niss.org/content/jamie-nunnelly or on twitter at

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Quantifying Analytics ROI

Japanese House Crest “Go-Shichi no Kiri”
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I had a brief twitter exchange with Jim Davis, Chief Marketing Officer, SAS Institute on Return of Investment on Business Analytics Projects for customers. I have interviewed Jim Davis before last year https://decisionstats.com/2009/06/05/interview-jim-davis-sas-institute/

Now Jim Davis is a big guy, and he is rushing from the launch of SAS Institute’s Social Media Analytics in Japan- to some arguably difficult flying conditions in time to be home in America for Thanksgiving. That and and I have not been much of a good Blog Boy recently, more swayed by love of open source, than love of software per se. I love equally, given I am bad at both equally.

Anyways, Jim’s contention  ( http://twitter.com/Davis_Jim ) was customers should go in business analytics only if there is Positive Return on Investment.  I am quoting him here-

What is important is that there be a positive ROI on each and every BA project. Otherwise don’t do it.

That’s not the marketing I was taught in my business school- basically it was sell, sell, sell.

However I see most BI sales vendors also go through -let me meet my sales quota for this quarter- and quantifying customer ROI is simple maths than predictive analytics but there seems to be some information assymetry in it.

Here is a paper from North Western University on ROI in IT projects-.

but overall it would be in the interest of customers and Business Analytics Vendors to publish aggregated ROI.

The opponents to this transparency in ROI would be market leaders in market share, who have trapped their customers by high migration costs (due to complexity) or contractually.

A recent study listed Oracle having a large percentage of unhappy customers who would still renew!, SAP had problems when it raised prices for licensing arbitrarily (that CEO is now CEO of HP and dodging legal notices from Oracle).

Indeed Jim Davis’s famous unsettling call for focusing on Business Analytics,as Business Intelligence is dead- that call has been implemented more aggressively by IBM in analytical acquisitions than even SAS itself which has been conservative about inorganic growth. Quantifying ROI, should theoretically aid open source software the most (since they are cheapest in up front licensing) or newer technologies like MapReduce /Hadoop (since they are quite so fast)- but I think that market has a way of factoring in these things- and customers are not as foolish neither as unaware of costs versus benefits of migration.

The contrary to this is Business Analytics and Business Intelligence are imperfect markets with duo-poly  or big players thriving in absence of customer regulation.

You get more protection as a customer of $20 bag of potato chips, than as a customer of a $200,000 software. Regulators are wary to step in to ensure ROI fairness (since most bright techies are qither working for private sector, have their own startup or invested in startups)- who in Govt understands Analytics and Intelligence strong enough to ensure vendor lock-ins are not done, and market flexibility is done. It is also a lower choice for embattled regulators to ensure ROI on enterprise software unlike the aggressiveness they have showed in retail or online software.

Who will Analyze the Analysts and who can quantify the value of quants (or penalize them for shoddy quantitative analytics)- is an interesting phenomenon we expect to see more of.

 

 

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