Denial of Service Attacks against Hospitals and Emergency Rooms

One of the most frightening possibilities of cyber warfare is to use remotely deployed , or timed intrusion malware to disturb, distort, deny health care services.

Computer Virus Shuts Down Georgia Hospital

A doctor in an Emergency Room depends on critical information that may save lives if it is electronic and comes on time. However this electronic information can be distorted (which is more severe than deleting it)

The electronic system of a Hospital can also be overwhelmed. If there can be built Stuxnet worms on   nuclear centrifuge systems (like those by Siemens), then the widespread availability of health care systems means these can be reverse engineered for particularly vicious cyber worms.

An example of prime area for targeting is Veterans Administration for veterans of armed forces, but also cyber attacks against electronic health records.

Consider the following data points-

http://threatpost.com/en_us/blogs/dhs-warns-about-threat-mobile-devices-healthcare-051612

May 16, 2012, 9:03AM

DHS’s National Cybersecurity and Communications Integration Center (NCCIC) issued the unclassfied bulletin, “Attack Surface: Healthcare and Public Health Sector” on May 4. In it, DHS warns of a wide range of security risks, including that could expose patient data to malicious attackers, or make hospital networks and first responders subject to disruptive cyber attack

http://publicintelligence.net/nccic-medical-device-cyberattacks/

National Cybersecurity and Communications Integration Center Bulletin

The Healthcare and Public Health (HPH) sector is a multi-trillion dollar industry employing over 13 million personnel, including approximately five million first-responders with at least some emergency medical training, three million registered nurses, and more than 800,000 physicians.

(U) A significant portion of products used in patient care and management including diagnosis and treatment are Medical Devices (MD). These MDs are designed to monitor changes to a patient’s health and may be implanted or external. The Food and Drug Administration (FDA) regulates devices from design to sale and some aspects of the relationship between manufacturers and the MDs after sale. However, the FDA cannot regulate MD use or users, which includes how they are linked to or configured within networks. Typically, modern MDs are not designed to be accessed remotely; instead they are intended to be networked at their point of use. However, the flexibility and scalability of wireless networking makes wireless access a convenient option for organizations deploying MDs within their facilities. This robust sector has led the way with medical based technology options for both patient care and data handling.

(U) The expanded use of wireless technology on the enterprise network of medical facilities and the wireless utilization of MDs opens up both new opportunities and new vulnerabilities to patients and medical facilities. Since wireless MDs are now connected to Medical information technology (IT) networks, IT networks are now remotely accessible through the MD. This may be a desirable development, but the communications security of MDs to protect against theft of medical information and malicious intrusion is now becoming a major concern. In addition, many HPH organizations are leveraging mobile technologies to enhance operations. The storage capacity, fast computing speeds, ease of use, and portability render mobile devices an optimal solution.

(U) This Bulletin highlights how the portability and remote connectivity of MDs introduce additional risk into Medical IT networks and failure to implement a robust security program will impact the organization’s ability to protect patients and their medical information from intentional and unintentional loss or damage.

(U) According to Health and Human Services (HHS), a major concern to the Healthcare and Public Health (HPH) Sector is exploitation of potential vulnerabilities of medical devices on Medical IT networks (public, private and domestic). These vulnerabilities may result in possible risks to patient safety and theft or loss of medical information due to the inadequate incorporation of IT products, patient management products and medical devices onto Medical IT Networks. Misconfigured networks or poor security practices may increase the risk of compromised medical devices. HHS states there are four factors which further complicate security resilience within a medical organization.

1. (U) There are legacy medical devices deployed prior to enactment of the Medical Device Law in 1976, that are still in use today.

2. (U) Many newer devices have undergone rigorous FDA testing procedures and come equipped with design features which facilitate their safe incorporation onto Medical IT networks. However, these secure design features may not be implemented during the deployment phase due to complexity of the technology or the lack of knowledge about the capabilities. Because the technology is so new, there may not be an authoritative understanding of how to properly secure it, leaving open the possibilities for exploitation through zero-day vulnerabilities or insecure deployment configurations. In addition, new or robust features, such as custom applications, may also mean an increased amount of third party code development which may create vulnerabilities, if not evaluated properly. Prior to enactment of the law, the FDA required minimal testing before placing on the market. It is challenging to localize and mitigate threats within this group of legacy equipment.

3. (U) In an era of budgetary restraints, healthcare facilities frequently prioritize more traditional programs and operational considerations over network security.

4. (U) Because these medical devices may contain sensitive or privacy information, system owners may be reluctant to allow manufactures access for upgrades or updates. Failure to install updates lays a foundation for increasingly ineffective threat mitigation as time passes.

(U) Implantable Medical Devices (IMD): Some medical computing devices are designed to be implanted within the body to collect, store, analyze and then act on large amounts of information. These IMDs have incorporated network communications capabilities to increase their usefulness. Legacy implanted medical devices still in use today were manufactured when security was not yet a priority. Some of these devices have older proprietary operating systems that are not vulnerable to common malware and so are not supported by newer antivirus software. However, many are vulnerable to cyber attacks by a malicious actor who can take advantage of routine software update capabilities to gain access and, thereafter, manipulate the implant.

(U) During an August 2011 Black Hat conference, a security researcher demonstrated how an outside actor can shut off or alter the settings of an insulin pump without the user’s knowledge. The demonstration was given to show the audience that the pump’s cyber vulnerabilities could lead to severe consequences. The researcher that provided the demonstration is a diabetic and personally aware of the implications of this activity. The researcher also found that a malicious actor can eavesdrop on a continuous glucose monitor’s (CGM) transmission by using an oscilloscope, but device settings could not be reprogrammed. The researcher acknowledged that he was not able to completely assume remote control or modify the programming of the CGM, but he was able to disrupt and jam the device.

http://www.healthreformwatch.com/category/electronic-medical-records/

February 7, 2012

Since the data breach notification regulations by HHS went into effect in September 2009, 385 incidents affecting 500 or more individuals have been reported to HHS, according to its website.

http://www.darkdaily.com/cyber-attacks-against-internet-enabled-medical-devices-are-new-threat-to-clinical-pathology-laboratories-215#axzz1yPzItOFc

February 16 2011

One high-profile healthcare system that regularly experiences such attacks is the Veterans Administration (VA). For two years, the VA has been fighting a cyber battle against illegal and unwanted intrusions into their medical devices

 

http://www.mobiledia.com/news/120863.html

 DEC 16, 2011
Malware in a Georgia hospital’s computer system forced it to turn away patients, highlighting the problems and vulnerabilities of computerized systems.

The computer infection started to cause problems at the Gwinnett Medical Center last Wednesday and continued to spread, until the hospital was forced to send all non-emergency admissions to other hospitals.

More doctors and nurses than ever are using mobile devices in healthcare, and hospitals are making patient records computerized for easier, convenient access over piles of paperwork.

http://www.doctorsofusc.com/uscdocs/locations/lac-usc-medical-center

As one of the busiest public hospitals in the western United States, LAC+USC Medical Center records nearly 39,000 inpatient discharges, 150,000 emergency department visits, and 1 million ambulatory care visits each year.

http://www.healthreformwatch.com/category/electronic-medical-records/

If one jumbo jet crashed in the US each day for a week, we’d expect the FAA to shut down the industry until the problem was figured out. But in our health care system, roughly 250 people die each day due to preventable error

http://www.pcworld.com/article/142926/are_healthcare_organizations_under_cyberattack.html

Feb 28, 2008

“There is definitely an uptick in attacks,” says Dr. John Halamka, CIO at both Beth Israel Deaconess Medical Center and Harvard Medical School in the Boston area. “Privacy is the foundation of everything we do. We don’t want to be the TJX of healthcare.” TJX is the Framingham, Mass-based retailer which last year disclosed a massive data breach involving customer records.

Dr. Halamka, who this week announced a project in electronic health records as an online service to the 300 doctors in the Beth Israel Deaconess Physicians Organization,

Using Google Fusion Tables from #rstats

But after all that- I was quite happy to see Google Fusion Tables within Google Docs. Databases as a service ? Not quite but still quite good, and lets see how it goes.

https://www.google.com/fusiontables/DataSource?dsrcid=implicit&hl=en_US&pli=1

http://googlesystem.blogspot.com/2011/09/fusion-tables-new-google-docs-app.html

 

But what interests me more is

http://code.google.com/apis/fusiontables/docs/developers_guide.html

The Google Fusion Tables API is a set of statements that you can use to search for and retrieve Google Fusion Tables data, insert new data, update existing data, and delete data. The API statements are sent to the Google Fusion Tables server using HTTP GET requests (for queries) and POST requests (for inserts, updates, and deletes) from a Web client application. The API is language agnostic: you can write your program in any language you prefer, as long as it provides some way to embed the API calls in HTTP requests.

The Google Fusion Tables API does not provide the mechanism for submitting the GET and POST requests. Typically, you will use an existing code library that provides such functionality; for example, the code libraries that have been developed for the Google GData API. You can also write your own code to implement GET and POST requests.

Also see http://code.google.com/apis/fusiontables/docs/sample_code.html

 

Google Fusion Tables API Sample Code

Libraries

SQL API

Language Library Public repository Samples
Python Fusion Tables Python Client Library fusion-tables-client-python/ Samples
PHP Fusion Tables PHP Client Library fusion-tables-client-php/ Samples

Featured Samples

An easy way to learn how to use an API can be to look at sample code. The table above provides links to some basic samples for each of the languages shown. This section highlights particularly interesting samples for the Fusion Tables API.

SQL API

Language Featured samples API version
cURL
  • Hello, cURLA simple example showing how to use curl to access Fusion Tables.
SQL API
Google Apps Script SQL API
Java
  • Hello, WorldA simple walkthrough that shows how the Google Fusion Tables API statements work.
  • OAuth example on fusion-tables-apiThe Google Fusion Tables team shows how OAuth authorization enables you to use the Google Fusion Tables API from a foreign web server with delegated authorization.
SQL API
Python
  • Docs List ExampleDemonstrates how to:
    • List tables
    • Set permissions on tables
    • Move a table to a folder
Docs List API
Android (Java)
  • Basic Sample ApplicationDemo application shows how to create a crowd-sourcing application that allows users to report potholes and save the data to a Fusion Table.
SQL API
JavaScript – FusionTablesLayer Using the FusionTablesLayer, you can display data on a Google Map

Also check out FusionTablesLayer Builder, which generates all the code necessary to include a Google Map with a Fusion Table Layer on your own website.

FusionTablesLayer, Google Maps API
JavaScript – Google Chart Tools Using the Google Chart Tools, you can request data from Fusion Tables to use in visualizations or to display directly in an HTML page. Note: responses are limited to 500 rows of data.

Google Chart Tools

External Resources

Google Fusion Tables is dedicated to providing code examples that illustrate typical uses, best practices, and really cool tricks. If you do something with the Google Fusion Tables API that you think would be interesting to others, please contact us at googletables-feedback@google.com about adding your code to our Examples page.

  • Shape EscapeA tool for uploading shape files to Fusion Tables.
  • GDALOGR Simple Feature Library has incorporated Fusion Tables as a supported format.
  • Arc2CloudArc2Earth has included support for upload to Fusion Tables via Arc2Cloud.
  • Java and Google App EngineODK Aggregate is an AppEngine application by the Open Data Kit team, uses Google Fusion Tables to store survey data that is collected through input forms on Android mobile phones. Notable code:
  • R packageAndrei Lopatenko has written an R interface to Fusion Tables so Fusion Tables can be used as the data store for R.
  • RubySimon Tokumine has written a Ruby gem for access to Fusion Tables from Ruby.

 

Updated-You can use Google Fusion Tables from within R from http://andrei.lopatenko.com/rstat/fusion-tables.R

 

ft.connect <- function(username, password) {
  url = "https://www.google.com/accounts/ClientLogin";
  params = list(Email = username, Passwd = password, accountType="GOOGLE", service= "fusiontables", source = "R_client_API")
 connection = postForm(uri = url, .params = params)
 if (length(grep("error", connection, ignore.case = TRUE))) {
 	stop("The wrong username or password")
 	return ("")
 }
 authn = strsplit(connection, "\nAuth=")[[c(1,2)]]
 auth = strsplit(authn, "\n")[[c(1,1)]]
 return (auth)
}

ft.disconnect <- function(connection) {
}

ft.executestatement <- function(auth, statement) {
      url = "http://tables.googlelabs.com/api/query"
      params = list( sql = statement)
      connection.string = paste("GoogleLogin auth=", auth, sep="")
      opts = list( httpheader = c("Authorization" = connection.string))
      result = postForm(uri = url, .params = params, .opts = opts)
      if (length(grep("<HTML>\n<HEAD>\n<TITLE>Parse error", result, ignore.case = TRUE))) {
      	stop(paste("incorrect sql statement:", statement))
      }
      return (result)
}

ft.showtables <- function(auth) {
   url = "http://tables.googlelabs.com/api/query"
   params = list( sql = "SHOW TABLES")
   connection.string = paste("GoogleLogin auth=", auth, sep="")
   opts = list( httpheader = c("Authorization" = connection.string))
   result = getForm(uri = url, .params = params, .opts = opts)
   tables = strsplit(result, "\n")
   tableid = c()
   tablename = c()
   for (i in 2:length(tables[[1]])) {
     	str = tables[[c(1,i)]]
   	    tnames = strsplit(str,",")
   	    tableid[i-1] = tnames[[c(1,1)]]
   	    tablename[i-1] = tnames[[c(1,2)]]
   	}
   	tables = data.frame( ids = tableid, names = tablename)
    return (tables)
}

ft.describetablebyid <- function(auth, tid) {
   url = "http://tables.googlelabs.com/api/query"
   params = list( sql = paste("DESCRIBE", tid))
   connection.string = paste("GoogleLogin auth=", auth, sep="")
   opts = list( httpheader = c("Authorization" = connection.string))
   result = getForm(uri = url, .params = params, .opts = opts)
   columns = strsplit(result,"\n")
   colid = c()
   colname = c()
   coltype = c()
   for (i in 2:length(columns[[1]])) {
     	str = columns[[c(1,i)]]
   	    cnames = strsplit(str,",")
   	    colid[i-1] = cnames[[c(1,1)]]
   	    colname[i-1] = cnames[[c(1,2)]]
   	    coltype[i-1] = cnames[[c(1,3)]]
   	}
   	cols = data.frame(ids = colid, names = colname, types = coltype)
    return (cols)
}

ft.describetable <- function (auth, table_name) {
   table_id = ft.idfromtablename(auth, table_name)
   result = ft.describetablebyid(auth, table_id)
   return (result)
}

ft.idfromtablename <- function(auth, table_name) {
    tables = ft.showtables(auth)
	tableid = tables$ids[tables$names == table_name]
	return (tableid)
}

ft.importdata <- function(auth, table_name) {
	tableid = ft.idfromtablename(auth, table_name)
	columns = ft.describetablebyid(auth, tableid)
	column_spec = ""
	for (i in 1:length(columns)) {
		column_spec = paste(column_spec, columns[i, 2])
		if (i < length(columns)) {
			column_spec = paste(column_spec, ",", sep="")
		}
	}
	mdata = matrix(columns$names,
	              nrow = 1, ncol = length(columns),
	              dimnames(list(c("dummy"), columns$names)), byrow=TRUE)
	select = paste("SELECT", column_spec)
	select = paste(select, "FROM")
	select = paste(select, tableid)
	result = ft.executestatement(auth, select)
    numcols = length(columns)
    rows = strsplit(result, "\n")
    for (i in 3:length(rows[[1]])) {
    	row = strsplit(rows[[c(1,i)]], ",")
    	mdata = rbind(mdata, row[[1]])
   	}
   	output.frame = data.frame(mdata[2:length(mdata[,1]), 1])
   	for (i in 2:ncol(mdata)) {
   		output.frame = cbind(output.frame, mdata[2:length(mdata[,i]),i])
   	}
   	colnames(output.frame) = columns$names
    return (output.frame)
}

quote_value <- function(value, to_quote = FALSE, quote = "'") {
	 ret_value = ""
     if (to_quote) {
     	ret_value = paste(quote, paste(value, quote, sep=""), sep="")
     } else {
     	ret_value = value
     }
     return (ret_value)
}

converttostring <- function(arr, separator = ", ", column_types) {
	con_string = ""
	for (i in 1:(length(arr) - 1)) {
		value = quote_value(arr[i], column_types[i] != "number")
		con_string = paste(con_string, value)
	    con_string = paste(con_string, separator, sep="")
	}

    if (length(arr) >= 1) {
    	value = quote_value(arr[length(arr)], column_types[length(arr)] != "NUMBER")
    	con_string = paste(con_string, value)
    }
}

ft.exportdata <- function(auth, input_frame, table_name, create_table) {
	if (create_table) {
       create.table = "CREATE TABLE "
       create.table = paste(create.table, table_name)
       create.table = paste(create.table, "(")
       cnames = colnames(input_frame)
       for (columnname in cnames) {
         create.table = paste(create.table, columnname)
    	 create.table = paste(create.table, ":string", sep="")
    	   if (columnname != cnames[length(cnames)]){
    		  create.table = paste(create.table, ",", sep="")
           }
       }
      create.table = paste(create.table, ")")
      result = ft.executestatement(auth, create.table)
    }
    if (length(input_frame[,1]) > 0) {
    	tableid = ft.idfromtablename(auth, table_name)
	    columns = ft.describetablebyid(auth, tableid)
	    column_spec = ""
	    for (i in 1:length(columns$names)) {
		   column_spec = paste(column_spec, columns[i, 2])
		   if (i < length(columns$names)) {
			  column_spec = paste(column_spec, ",", sep="")
		   }
	    }
    	insert_prefix = "INSERT INTO "
    	insert_prefix = paste(insert_prefix, tableid)
    	insert_prefix = paste(insert_prefix, "(")
    	insert_prefix = paste(insert_prefix, column_spec)
    	insert_prefix = paste(insert_prefix, ") values (")
    	insert_suffix = ");"
    	insert_sql_big = ""
    	for (i in 1:length(input_frame[,1])) {
    		data = unlist(input_frame[i,])
    		values = converttostring(data, column_types  = columns$types)
    		insert_sql = paste(insert_prefix, values)
    		insert_sql = paste(insert_sql, insert_suffix) ;
    		insert_sql_big = paste(insert_sql_big, insert_sql)
    		if (i %% 500 == 0) {
    			ft.executestatement(auth, insert_sql_big)
    			insert_sql_big = ""
    		}
    	}
        ft.executestatement(auth, insert_sql_big)
    }
}

Ethics and Writing

A particularly prominent technology blogger ( see http://www.readwriteweb.com/archives/michael_arrington_the_kingmaker_who_would_be_king.php )has now formalized his status as an investor (which he did even before) while relinquishing his editorial duties (which were not much given the blog’s acquisition by AOL and its own formidable line of writers, each one of whom is quite influential). Without going into either sermon mode (thou shall not have conflict of interests) or adulatory mode (wow he sold the blog for 30 mill and now he gets another 20 mill for his funds)- I shall try and present the case for ethics and ethical lapses while as a writer.

Continue reading “Ethics and Writing”

Contest : 2 free passes to Predictive Analytics World

I got some good news from the fine people at Predictive Analytics World.

 you qualify for 2 free passes to the PAW NYC event October 16-20, 2011.  I will be sending you a code to use for registration to receive these passes within the next couple of days.

If you cannot attend our PAW NYC event, please feel free to use these two free passes as a promotional tool within your blog.

Now I have been partnering with PAW for a long time, so it is nice to have free passes. I am grateful for their support of this blog. Therein lies my dilemma. I am in India, and a return ticket from NYC to India costs 1100$. Unless something drastic happens , I dont see myself with that kind of travel money.

Ergo.

I am offering two free passes to Predictive Analytics World . http://predictiveanalyticsworld.com/

All you need to do is – ahem- cough-

  1. like the Facebook Page of Decisionstats.  https://www.facebook.com/pages/Decisionstats/217450141605435 OR
  2.  Add me to a Google circle https://plus.google.com/116302364907696741272/posts OR
  3. Follow me on Twitter https://twitter.com/#!/0_h_r_1

AND


  1. Read one of my poems at my poetry blog at http://poemsforkush.wordpress.com/ and leave a comment with your email id please . It’s a promotion for my next book “Poets and Hackers” due for release in 2 weeks.
The 2 free passes are for any 2 days of the PAW NYC event.  This free pass may not be used for Text Analytics World conference being held the same week.  Please have your Contest winners use the Free Code:  XXXXXXXX.  This code will be good for two uses in registering. 
Thats ‘it. Two free passes , and go for it if you are around NYC in October. NY is a lovely place and I am wearing my red FDNY T shirt as I am typing this.

What do you get?

One of these –http://www.predictiveanalyticsworld.com/newyork/register.php (details awaited!) to

http://www.predictiveanalyticsworld.com/newyork/2011/

Predictive Analytics World Header Image

 

 

Interview Eberhard Miethke and Dr. Mamdouh Refaat, Angoss Software

Here is an interview with Eberhard Miethke and Dr. Mamdouh Refaat, of Angoss Software. Angoss is a global leader in delivering business intelligence software and predictive analytics solutions that help businesses capitalize on their data by uncovering new opportunities to increase sales and profitability and to reduce risk.

Ajay-  Describe your personal journey in software. How can we guide young students to pursue more useful software development than just gaming applications.

 Mamdouh- I started using computers long time ago when they were programmed using punched cards! First in Fortran, then C, later C++, and then the rest. Computers and software were viewed as technical/engineering tools, and that’s why we can still see the heavy technical orientation of command languages such as Unix shells and even in the windows Command shell. However, with the introduction of database systems and Microsoft office apps, it was clear that business will be the primary user and field of application for software. My personal trip in software started with scientific applications, then business and database systems, and finally statistical software – which you can think of it as returning to the more scientific orientation. However, with the wide acceptance of businesses of the application of statistical methods in different fields such as marketing and risk management, it is a fast growing field that in need of a lot of innovation.

Ajay – Angoss makes multiple data mining and analytics products. could you please introduce us to your product portfolio and what specific data analytics need they serve.

a- Attached please find our main product flyers for KnowledgeSTUDIO and KnowledgeSEEKER. We have a 3rd product called “strategy builder” which is an add-on to the decision tree modules. This is also described in the flyer.

(see- Angoss Knowledge Studio Product Guide April2011  and http://www.scribd.com/doc/63176430/Angoss-Knowledge-Seeker-Product-Guide-April2011  )

Ajay-  The trend in analytics is for big data and cloud computing- with hadoop enabling processing of massive data sets on scalable infrastructure. What are your plans for cloud computing, tablet based as well as mobile based computing.

a- This is an area where the plan is still being figured out in all organizations. The current explosion of data collected from mobile phones, text messages, and social websites will need radically new applications that can utilize the data from these sources. Current applications are based on the relational database paradigm designed in the 70’s through the 90’s of the 20th century.

But data sources are generating data in volumes and formats that are challenging this paradigm and will need a set of new tools and possibly programming languages to fit these needs. The cloud computing, tablet based and mobile computing (which are the same thing in my opinion, just different sizes of the device) are also two technologies that have not been explored in analytics yet.

The approach taken so far by most companies, including Angoss, is to rely on new xml-based standards to represent data structures for the particular models. In this case, it is the PMML (predictive modelling mark-up language) standard, in order to allow the interoperability between analytics applications. Standardizing on the representation of models is viewed as the first step in order to allow the implementation of these models to emerging platforms, being that the cloud or mobile, or social networking websites.

The second challenge cited above is the rapidly increasing size of the data to be analyzed. Angoss has already identified this challenge early on and is currently offering in-database analytics drivers for several database engines: Netezza, Teradata and SQL Server.

These drivers allow our analytics products to translate their routines into efficient SQL-based scripts that run in the database engine to exploit its performance as well as the powerful hardware on which it runs. Thus, instead of copying the data to a staging format for analytics, these drivers allow the data to be analyzed “in-place” within the database without moving it.

Thus offering performance, security and integrity. The performance is improved because of the use of the well tuned database engines running on powerful hardware.

Extra security is achieved by not copying the data to other platforms, which could be less secure. And finally, the integrity of the results are vastly improved by making sure that the results are always obtained by analyzing the up-to-date data residing in the database rather than an older copy of the data which could be obsolete by the time the analysis is concluded.

Ajay- What are the principal competing products to your offerings, and what makes your products special or differentiated in value to them (for each customer segment).

a- There are two major players in today’s market that we usually encounter as competitors, they are: SAS and IBM.

SAS offers a data mining workbench in the form of SAS Enterprise Miner, which is closely tied to SAS data mining methodology known as SEMMA.

On the other hand, IBM has recently acquired SPSS, which offered its Clementine data mining software. IBM has now rebranded Clementine as IBM SPSS Modeller.

In comparison to these products, our KnowledgeSTUDIO and KnowledgeSEEKER offer three main advantages: ease of use; affordability; and ease of integration into existing BI environments.

Angoss products were designed to look-and-feel-like popular Microsoft office applications. This makes the learning curve indeed very steep. Typically, an intermediate level analyst needs only 2-3 days of training to become proficient in the use of the software with all its advanced features.

Another important feature of Angoss software products is their integration with SAS/base product, and SQL-based database engines. All predictive models generated by Angoss can be automatically translated to SAS and SQL scripts. This allows the generation of scoring code for these common platforms. While the software interface simplifies all the tasks to allow business users to take advantage of the value added by predictive models, the software includes advanced options to allow experienced statisticians to fine-tune their models by adjusting all model parameters as needed.

In addition, Angoss offers a unique product called StrategyBuilder, which allows the analyst to add key performance indicators (KPI’s) to predictive models. KPI’s such as profitability, market share, and loyalty are usually required to be calculated in conjunction with any sales and marketing campaign. Therefore, StrategyBuilder was designed to integrate such KPI’s with the results of a predictive model in order to render the appropriate treatment for each customer segment. These results are all integrated into a deployment strategy that can also be translated into an execution code in SQL or SAS.

The above competitive features offered by the software products of Angoss is behind its success in serving over 4000 users from over 500 clients worldwide.

Ajay -Describe a major case study where using Angoss software helped save a big amount of revenue/costs by innovative data mining.

a-Rogers Telecommunications Inc. is one of the largest Canadian telecommunications providers, serving over 8.5 million customers and a revenue of 11.1 Billion Canadian Dollars (2009). In 2008, Rogers engaged Angoss in order to help with the problem of ballooning accounts receivable for a period of 18 months.

The problem was approached by improving the efficiency of the call centre serving the collections process by a set of predictive models. The first set of models were designed to find accounts likely to default ahead of time in order to take preventative measures. A second set of models were designed to optimize the call centre resources to focus on delinquent accounts likely to pay back most of the outstanding balance. Accounts that were identified as not likely to pack quickly were good candidates for “Early-out” treatment, by forwarding them directly to collection agencies. Angoss hosted Rogers’ data and provided on a regular interval the lists of accounts for each treatment to be deployed by the call centre dialler. As a result of this Rogers estimated an improvement of 10% of the collected sums.

Biography-

Mamdouh has been active in consulting, research, and training in various areas of information technology and software development for the last 20 years. He has worked on numerous projects with major organizations in North America and Europe in the areas of data mining, business analytics, business analysis, and engineering analysis. He has held several consulting positions for solution providers including Predict AG in Basel, Switzerland, and as ANGOSS Corp. Mamdouh is the Director of Professional services for EMEA region of ANGOSS Software. Mamdouh received his PhD in engineering from the University of Toronto and his MBA from the University of Leeds, UK.

Mamdouh is the author of:

"Credit Risk Scorecards: Development and Implmentation using SAS"
 "Data Preparation for Data Mining Using SAS",
 (The Morgan Kaufmann Series in Data Management Systems) (Paperback)
 and co-author of
 "Data Mining: Know it all",Morgan Kaufmann



Eberhard Miethke  works as a senior sales executive for Angoss

 

About Angoss-

Angoss is a global leader in delivering business intelligence software and predictive analytics to businesses looking to improve performance across sales, marketing and risk. With a suite of desktop, client-server and in-database software products and Software-as-a-Service solutions, Angoss delivers powerful approaches to turn information into actionable business decisions and competitive advantage.

Angoss software products and solutions are user-friendly and agile, making predictive analytics accessible and easy to use.

Cloud Computing by Windows , Amazon and Google for free

Some ways to test and use cloud computing for free for yourself-

  1. Windows Azure
  2. Amazon Ec2
  3. Google Storage

The folks at Microsoft Azure announced a 90 day free trial Continue reading “Cloud Computing by Windows , Amazon and Google for free”

How to surf anonymously on the mobile- Use Orbot

This is an interesting use case of anonymous surfing through mobile by using Tor Project on the Android Mobile OS.

Source- https://guardianproject.info/apps/orbot/
 

Orbot requires different configuration depending on the Android operating system version it is used on.

For standard Android 1.x devices (G1, MyTouch3G, Hero, Droid Eris, Cliq, Moment)

  • WEB BROWSING: You can use the Orweb Privacy Browser which we offer, which only works via Orbot and Tor.
  • For Instant Messsaging, please try Gibberbot which provides integrated, optional support for Orbot and Tor.

For Android 2.x devices: Droid, Nexus, Evo, Galaxy

  • WEB BROWSING: Non-rooted devices should use Firefox for Android with our ProxyMob Add-On to browse via the Tor network. Rooted devices can take advantage of transparent proxying (see below) and do not need an additional app installed.
  • Transparent Proxying: You must root your device in order for Orbot to work transparently for all web and DNS traffic. If you root your device, whether it is 1.x or 2.x based, Orbot will automatically, transparently proxy all web traffic on port 80 and 443 and all DNS requests. This includes the built-in Browser, Gmail, YouTube, Maps and any other application that uses standard web traffic.
  • For Instant Messsaging, please try Gibberbot which provides integrated, optional support for Orbot and Tor.

Developers