Tag: Customer

Microsoft works on ad supported desktop programs

3 years ago, in a mock article I speculated what happened if Microsoft followed Google, and gave away Windows/Office for free while showing you ads. Basically whats the value of a single customer for 3-4 years worth of ads.

https://decisionstats.com/2008/02/02/ballmer-yahoo-googles-boo-hoo-2/

Well it seems like Windows 7, and Microsoft Word have  made a quiet move to showing ads OUT of the browser and into the desktop program.

See screnshot on Windows 7, when even a simple Rich text document shows an ad for slidefest/powerpoint. Continue reading “Microsoft works on ad supported desktop programs”

Predictive Analytics World Conference –New York City and London, UK

Please use the following code  to get a 15% discount on the 2 Day Conference Pass:  AJAYNY11.

Predictive Analytics World Conference –New York City and London, UK

October 17-21, 2011 – New York City, NY (pawcon.com/nyc)
Nov 30 – Dec 1, 2011 – London, UK (pawcon.com/london)

Predictive Analytics World (pawcon.com) is the business-focused event for predictive analytics
professionals, managers and commercial practitioners, covering today’s commercial deployment of
predictive analytics, across industries and across software vendors. The conference delivers case
studies, expertise, and resources to achieve two objectives:

1) Bigger wins: Strengthen the business impact delivered by predictive analytics

2) Broader capabilities: Establish new opportunities with predictive analytics

Case Studies: How the Leading Enterprises Do It

Predictive Analytics World focuses on concrete examples of deployed predictive analytics. The leading
enterprises have signed up to tell their stories, so you can hear from the horse’s mouth precisely how
Fortune 500 analytics competitors and other top practitioners deploy predictive modeling, and what
kind of business impact it delivers.

PAW NEW YORK CITY 2011

PAW’s NYC program is the richest and most diverse yet, featuring over 40 sessions across three tracks
– including both X and Y tracks, and an “Expert/Practitioner” track — so you can witness how predictive
analytics is applied at major companies.

PAW NYC’s agenda covers hot topics and advanced methods such as ensemble models, social data,
search marketing, crowdsourcing, blackbox trading, fraud detection, risk management, survey analysis,
and other innovative applications that benefit organizations in new and creative ways.

WORKSHOPS: PAW NYC also features five full-day pre- and post-conference workshops that
complement the core conference program. Workshop agendas include advanced predictive modeling
methods, hands-on training, an intro to R (the open source analytics system), and enterprise decision
management.

For more see http://www.predictiveanalyticsworld.com/newyork/2011/

PAW LONDON 2011

PAW London’s agenda covers hot topics and advanced methods such as risk management, uplift
(incremental lift) modeling, open source analytics, and crowdsourcing data mining. Case study
presentations cover campaign targeting, churn modeling, next-best-offer, selecting marketing channels,
global analytics deployment, email marketing, HR candidate search, and other innovative applications
that benefit organizations in new and creative ways.

Join PAW and access the best keynotes, sessions, workshops, exposition, expert panel, live demos,
networking coffee breaks, reception, birds-of-a-feather lunches, brand-name enterprise leaders, and

industry heavyweights in the business.

For more see http://www.predictiveanalyticsworld.com/london

CROSS-INDUSTRY APPLICATIONS

Predictive Analytics World is the only conference of its kind, delivering vendor-neutral sessions across
verticals such as banking, financial services, e-commerce, education, government, healthcare, high
technology, insurance, non-profits, publishing, social gaming, retail and telecommunications

And PAW covers the gamut of commercial applications of predictive analytics, including response
modeling, customer retention with churn modeling, product recommendations, fraud detection, online
marketing optimization, human resource decision-making, law enforcement, sales forecasting, and
credit scoring.

Why bring together such a wide range of endeavors? No matter how you use predictive analytics, the
story is the same: Predicatively scoring customers optimizes business performance. Predictive analytics
initiatives across industries leverage the same core predictive modeling technology, share similar project
overhead and data requirements, and face common process challenges and analytical hurdles.

RAVE REVIEWS:

“Hands down, best applied, analytics conference I have ever attended. Great exposure to cutting-edge
predictive techniques and I was able to turn around and apply some of those learnings to my work
immediately. I’ve never been able to say that after any conference I’ve attended before!”

Jon Francis
Senior Statistician
T-Mobile

Read more: Articles and blog entries about PAW can be found at http://www.predictiveanalyticsworld.com/
pressroom.php

VENDORS. Meet the vendors and learn about their solutions, software and service. Discover the best
predictive analytics vendors available to serve your needs – learn what they do and see how they
compare

COLLEAGUES. Mingle, network and hang out with your best and brightest colleagues. Exchange
experiences over lunch, coffee breaks and the conference reception connecting with those professionals
who face the same challenges as you.

GET STARTED. If you’re new to predictive analytics, kicking off a new initiative, or exploring new ways
to position it at your organization, there’s no better place to get your bearings than Predictive Analytics
World. See what other companies are doing, witness vendor demos, participate in discussions with the
experts, network with your colleagues and weigh your options!

For more information:
http://www.predictiveanalyticsworld.com

View videos of PAW Washington DC, Oct 2010 — now available on-demand:
http://www.predictiveanalyticsworld.com/online-video.php

What is predictive analytics? See the Predictive Analytics Guide:
http://www.predictiveanalyticsworld.com/predictive_analytics.php

If you’d like our informative event updates, sign up at:
http://www.predictiveanalyticsworld.com/signup-us.php

To sign up for the PAW group on LinkedIn, see:
http://www.linkedin.com/e/gis/1005097

For inquiries e-mail regsupport@risingmedia.com or call (717) 798-3495.

Related Articles

Augustus- a PMML model producer and consumer. Scoring engine.

A Bold GNU Head
Image via Wikipedia

I just checked out this new software for making PMML models. It is called Augustus and is created by the Open Data Group (http://opendatagroup.com/) , which is headed by Robert Grossman, who was the first proponent of using R on Amazon Ec2.

Probably someone like Zementis ( http://adapasupport.zementis.com/ ) can use this to further test , enhance or benchmark on the Ec2. They did have a joint webinar with Revolution Analytics recently.

https://code.google.com/p/augustus/

Recent News

  • Augustus v 0.4.3.1 has been released
  • Added a guide (pdf) for including Augustus in the Windows System Properties.
  • Updated the install documentation.
  • Augustus 2010.II (Summer) release is available. This is v 0.4.2.0. More information is here.
  • Added performance discussion concerning the optional cyclic garbage collection.

See Recent News for more details and all recent news.

Augustus

Augustus is a PMML 4-compliant scoring engine that works with segmented models. Augustus is designed for use with statistical and data mining models. The new release provides Baseline, Tree and Naive-Bayes producers and consumers.

There is also a version for use with PMML 3 models. It is able to produce and consume models with 10,000s of segments and conforms to a PMML draft RFC for segmented models and ensembles of models. It supports Baseline, Regression, Tree and Naive-Bayes.

Augustus is written in Python and is freely available under the GNU General Public License, version 2.

See the page Which version is right for me for more details regarding the different versions.

PMML

Predictive Model Markup Language (PMML) is an XML mark up language to describe statistical and data mining models. PMML describes the inputs to data mining models, the transformations used to prepare data for data mining, and the parameters which define the models themselves. It is used for a wide variety of applications, including applications in finance, e-business, direct marketing, manufacturing, and defense. PMML is often used so that systems which create statistical and data mining models (“PMML Producers”) can easily inter-operate with systems which deploy PMML models for scoring or other operational purposes (“PMML Consumers”).

Change Detection using Augustus

For information regarding using Augustus with Change Detection and Health and Status Monitoring, please see change-detection.

Open Data

Open Data Group provides management consulting services, outsourced analytical services, analytic staffing, and expert witnesses broadly related to data and analytics. It has experience with customer data, supplier data, financial and trading data, and data from internal business processes.

It has staff in Chicago and San Francisco and clients throughout the U.S. Open Data Group began operations in 2002.

Overview

The above example contains plots generated in R of scoring results from Augustus. Each point on the graph represents a use of the scoring engine and a chart is an aggregation of multiple Augustus runs. A Baseline (Change Detection) model was used to score data with multiple segments.

Typical Use

Augustus is typically used to construct models and score data with models. Augustus includes a dedicated application for creating, or producing, predictive models rendered as PMML-compliant files. Scoring is accomplished by consuming PMML-compliant files describing an appropriate model. Augustus provides a dedicated application for scoring data with four classes of models, Baseline (Change Detection) Models, Tree Models, Regression Models and Naive Bayes Models. The typical model development and use cycle with Augustus is as follows:

  1. Identify suitable data with which to construct a new model.
  2. Provide a model schema which proscribes the requirements for the model.
  3. Run the Augustus producer to obtain a new model.
  4. Run the Augustus consumer on new data to effect scoring.

Separate consumer and producer applications are supplied for Baseline (Change Detection) models, Tree models, Regression models and for Naive Bayes models. The producer and consumer applications require configuration with XML-formatted files. The specification of the configuration files and model schema are detailed below. The consumers provide for some configurability of the output but users will often provide additional post-processing to render the output according to their needs. A variety of mechanisms exist for transmitting data but user’s may need to provide their own preprocessing to accommodate their particular data source.

In addition to the producer and consumer applications, Augustus is conceptually structured and provided with libraries which are relevant to the development and use of Predictive Models. Broadly speaking, these consist of components that address the use of PMML and components that are specific to Augustus.

Post Processing

Augustus can accommodate a post-processing step. While not necessary, it is often useful to

  • Re-normalize the scoring results or performing an additional transformation.
  • Supplements the results with global meta-data such as timestamps.
  • Formatting of the results.
  • Select certain interesting values from the results.
  • Restructure the data for use with other applications.
Related Articles

Google Refine

An interesting data cleaning software from Google at

https://code.google.com/p/google-refine/

From the page at

https://code.google.com/p/google-refine/wiki/UserGuide

The Basics

First, although Google Refine might start out looking like a spreadsheet program (Microsoft Excel, Google Spreadsheets, etc.), don’t expect it to work like a spreadsheet program. That’s almost like expecting a database to work like a text editor.

Google Refine is NOT for entering new data one cell at a time. It is NOT for doing accounting.

Google Refine is for applying transformations over many existing cells in bulk, for the purpose of cleaning up the data, extending it with more data from other sources, and getting it to some form that other tools can consume.

To use Google Refine, think in big patterns. For example, to spot errors, think

  • Show me every row where the string length of the customer’s name is longer than 50 characters (because I suspect that the customer’s address is mistakenly included in the name field)
  • Show me every row where the contract fee is less than 1 (because I suspect the fee was entered in unit of thousand dollars rather than dollars)
  • Show me every row where the description field (scraped from some web site) contains “&” (because I suspect it wasn’t decoded properly)

To edit data, think

  • For every row where the contract fee is less than 1, multiply the fee by 1000.
  • For every row where the customer name contains a comma (it has been entered as “last_name, first_name”), split the name by the comma, reverse the array, and join it back with a space (producing “first_name last_name”)

To specify patterns, use filters and facets. Typically, you create a filter or facet on a particular column. For example, you can create a numeric facet on the “contract fee” column and adjust its range selector to select values less than 1. If the default facet doesn’t do what you want, you can configure it (by clicking “change” on the facet’s header). For example, you can create a text facet with on the same “contract fee” column with this expression:

  value < 1

It will show 2 choices: true and false. Just select true. Then, invoke the Transform command on that same column and enter the expression

  value * 1000

That Transform command affects only rows where the “contract fee” cell contains a value less than 1.

You can use several filters and facets together. Only rows that are selected by all facets and filters will be shown in the data table. For example, say you have two text facets, one on the “contract fee” column with the expression

  value < 1

and another on the “state” column (with the default expression). If you select “true” in the first facet and “Nevada” in the second, then you will only see rows for contracts in Nevada with fees less than 1.

Analogies

Databases

If you have programmed databases before (performing SQL queries), then what Google Refine works should be quite familiar to you. Creating filters and facets and selecting something in them is like performing this SELECT statement:

  SELECT *
  WHERE ... constraints determined by selection in facets and filters ...

And invoking the Transform command on a column while having some filters and facets selected is like performing this UPDATE statement

  UPDATE whole_table SET column_X = ... expression ...
  WHERE ... constraints determined by selection in facets and filters ...

The difference between Google Refine and databases is that the facets show you choices that you can select, whereas databases assume that you already know what’s in the data.

 

Related Articles

Carole-Ann’s 2011 Predictions for Decision Management

Carole-Ann’s 2011 Predictions for Decision Management

For Ajay Ohri on DecisionStats.com

What were the top 5 events in 2010 in your field?
  1. Maturity: the Decision Management space was made up of technology vendors, big and small, that typically focused on one or two aspects of this discipline.  Over the past few years, we have seen a lot of consolidation in the industry – first with Business Intelligence (BI) then Business Process Management (BPM) and lately in Business Rules Management (BRM) and Advanced Analytics.  As a result the giant Platform vendors have helped create visibility for this discipline.  Lots of tiny clues finally bubbled up in 2010 to attest of the increasing activity around Decision Management.  For example, more products than ever were named Decision Manager; companies advertised for Decision Managers as a job title in their job section; most people understand what I do when I am introduced in a social setting!
  2. Boredom: unfortunately, as the industry matures, inevitably innovation slows down…  At the main BRMS shows we heard here and there complaints that the technology was stalling.  We heard it from vendors like Red Hat (Drools) and we heard it from bored end-users hoping for some excitement at Business Rules Forum’s vendor panel.  They sadly did not get it
  3. Scrum: I am not thinking about the methodology there!  If you have ever seen a rugby game, you can probably understand why this is the term that comes to mind when I look at the messy & confusing technology landscape.  Feet blindly try to kick the ball out while superhuman forces are moving randomly the whole pack – or so it felt when I played!  Business Users in search of Business Solutions are facing more and more technology choices that feel like comparing apples to oranges.  There is value in all of them and each one addresses a specific aspect of Decision Management but I regret that the industry did not simplify the picture in 2010.  On the contrary!  Many buzzwords were created or at least made popular last year, creating even more confusion on a muddy field.  A few examples: Social CRM, Collaborative Decision Making, Adaptive Case Management, etc.  Don’t take me wrong, I *do* like the technologies.  I sympathize with the decision maker that is trying to pick the right solution though.
  4. Information: Analytics have been used for years of course but the volume of data surrounding us has been growing to unparalleled levels.  We can blame or thank (depending on our perspective) Social Media for that.  Sites like Facebook and LinkedIn have made it possible and easy to publish relevant (as well as fluffy) information in real-time.  As we all started to get the hang of it and potentially over-publish, technology evolved to enable the storage, correlation and analysis of humongous volumes of data that we could not dream of before.  25 billion tweets were posted in 2010.  Every month, over 30 billion pieces of data are shared on Facebook alone.  This is not just about vanity and marketing though.  This data can be leveraged for the greater good.  Carlos pointed to some fascinating facts about catastrophic event response team getting organized thanks to crowd-sourced information.  We are also seeing, in the Decision management world, more and more applicability for those very technology that have been developed for the needs of Big Data – I’ll name for example Hadoop that Carlos (yet again) discussed in his talks at Rules Fest end of 2009 and 2010.
  5. Self-Organization: it may be a side effect of the Social Media movement but I must admit that I was impressed by the success of self-organizing initiatives.  Granted, this last trend has nothing to do with Decision Management per se but I think it is a great evolution worth noting.  Let me point to a couple of examples.  I usually attend traditional conferences and tradeshows in which the content can be good but is sometimes terrible.  I was pleasantly surprised by the professionalism and attendance at *un-conferences* such as P-Camp (P stands for Product – an event for Product Managers).  When you think about it, it is already difficult to get a show together when people are dedicated to the tasks.  How crazy is it to have volunteers set one up with no budget and no agenda?  Well, people simply show up to do their part and everyone has fun voting on-site for what seems the most appealing content at the time.  Crowdsourcing applied to shows: it works!  Similar experience with meetups or tweetups.  I also enjoyed attending some impromptu Twitter jam sessions on a given topic.  Social Media is certainly helping people reach out and get together in person or virtually and that is wonderful!

A segment of a social network
Image via Wikipedia

What are the top three trends you see in 2011?

  1. Performance:  I might be cheating here.   I was very bullish about predicting much progress for 2010 in the area of Performance Management in your Decision Management initiatives.  I believe that progress was made but Carlos did not give me full credit for the right prediction…  Okay, I am a little optimistic on timeline…  I admit it…  If it did not fully happen in 2010, can I predict it again in 2011?  I think that companies want to better track their business performance in order to correct the trajectory of course but also to improve their projections.  I see that it is turning into reality already here and there.  I expect it to become a trend in 2011!
  2. Insight: Big Data being available all around us with new technologies and algorithms will continue to propagate in 2011 leading to more widely spread Analytics capabilities.  The buzz at Analytics shows on Social Network Analysis (SNA) is a sign that there is interest in those kinds of things.  There is tremendous information that can be leveraged for smart decision-making.  I think there will be more of that in 2011 as initiatives launches in 2010 will mature into material results.
    5 Ways to Cultivate an Active Social Network
    Image by Intersection Consulting via Flickr
  3. Collaboration:  Social Media for the Enterprise is a discipline in the making.  Social Media was initially seen for the most part as a Marketing channel.  Over the years, companies have started experimenting with external communities and ideation capabilities with moderate success.  The few strategic initiatives started in 2010 by “old fashion” companies seem to be an indication that we are past the early adopters.  This discipline may very well materialize in 2011 as a core capability, well, or at least a new trend.  I believe that capabilities such Chatter, offered by Salesforce, will transform (slowly) how people interact in the workplace and leverage the volumes of social data captured in LinkedIn and other Social Media sites.  Collaboration is of course a topic of interest for me personally.  I even signed up for Kare Anderson’s collaboration collaboration site – yes, twice the word “collaboration”: it is really about collaborating on collaboration techniques.  Even though collaboration does not require Social Media, this medium offers perspectives not available until now.

Brief Bio-

Carole-Ann is a renowned guru in the Decision Management space. She created the vision for Decision Management that is widely adopted now in the industry. Her claim to fame is the strategy and direction of Blaze Advisor, the then-leading BRMS product, while she also managed all the Decision Management tools at FICO (business rules, predictive analytics and optimization). She has a vision for Decision Management both as a technology and a discipline that can revolutionize the way corporations do business, and will never get tired of painting that vision for her audience. She speaks often at Industry conferences and has conducted university classes in France and Washington DC.

Leveraging her Masters degree in Applied Mathematics / Computer Science from a “Grande Ecole” in France, she started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication – as well as conducting strategic consulting gigs around change management.

She now tweets as @CMatignon, blogs at blog.sparklinglogic.com and interacts at community.sparklinglogic.com.

She started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication.  At Cleversys (acquired by Kurt Salmon & Associates), she also conducted strategic consulting gigs mostly around change management.

While playing with advanced software components, she found a passion for technology and joined ILOG (acquired by IBM).  She developed a growing interest in Optimization as well as Business Rules.  At ILOG, she coined the term BRMS while brainstorming with her Sales counterpart.  She led the Presales organization for Telecom in the Americas up until 2000 when she joined Blaze Software (acquired by Brokat Technologies, HNC Software and finally FICO).

Her 360-degree experience allowed her to gain appreciation for all aspects of a software company, giving her a unique perspective on the business.  Her technical background kept her very much in touch with technology as she advanced.

She also became addicted to Twitter in the process.  She is active on all kinds of social media, always looking for new digital experience!

Outside of work, Carole-Ann loves spending time with her two boys.  They grow fruits in their Northern California home and cook all together in the French tradition.

profile on LinkedIn

TwitterFollow me on Twitter

Filtering to Gain Social Network Value
Image by Intersection Consulting via Flickr
Social Networks Hype Cycle
Image by fredcavazza via Flickr
Related Articles

PAW Videos

A message from Predictive Analytics World on  newly available videos. It has many free videos as well so you can check them out.

Predictive Analytics World March 2011 in San Francisco

Access PAW DC Session Videos Now

Predictive Analytics World is pleased to announce on-demand access to the videos of PAW Washington DC, October 2010, including over 30 sessions and keynotes that you may view at your convenience. Access this leading predictive analytics content online now:

View the PAW DC session videos online

Register by January 18th and receive $150 off the full 2-day conference program videos (enter code PAW150 at checkout)

Trial videos – view the following for no charge:

Select individual conference sessions, or recognize savings by registering for access to one or two full days of sessions. These on-demand videos deliver PAW DC right to your desk, covering hot topics and advanced methods such as:

Social data 

Text mining

Search marketing

Risk management

Survey analysis

Consumer privacy

Sales force optimization

Response & cross-sell

Recommender systems

 Featuring experts such as:
Usama Fayyad, Ph.D.
CEO, Open Insights Former Chief Data Officer, Yahoo!
Andrew Pole
Sr Mgr, Media/DB Mktng
Target
View Keynote for Free

John F. Elder, Ph.D.
CEO and Founder
Elder Research
Bruno Aziza
Director, Worldwide Strategy Lead, BI
Microsoft
Eric Siegel, Ph.D.
Conference Chair
Predictive Analytics World

PAW DC videos feature over 25 speakers with case studies from leading enterprises such as: CIBC, CEB, Forrester, Macy’s, MetLife, Microsoft, Miles Kimball, Monster.com, Oracle, Paychex, SunTrust, Target, UPMC, Xerox, Yahoo!, YMCA, and more.

How video access works:

View Slides on the Left See & Hear Speaker in the Right Window

Sign up by January 18 for immediate video access and $150 discount
San Francisco
March 14-15, 2011		 Washington DC
October, 2011		 London
November, 2011
Contact Us

Produced by:

 
Session Gallery: Day 1 of 2

Viewing (17) Sessions of (31)

 

keynote.jpg
Add to Cart
Keynote: Five Ways Predictive Analytics Cuts Enterprise Risk  

Eric Siegel, Ph.D., Program Chair, Predictive Analytics World

All business is an exercise in risk management. All organizations would benefit from measuring, tracking and computing risk as a core process, much like insurance companies do.

Predictive analytics does the trick, one customer at a time. This technology is a data-driven means to compute the risk each customer will defect, not respond to an expensive mailer, consume a retention discount even if she were not going to leave in the first place, not be targeted for a telephone solicitation that would have landed a sale, commit fraud, or become a “loss customer” such as a bad debtor or an insurance policy-holder with high claims.

In this keynote session, Dr. Eric Siegel reveals:

– Five ways predictive analytics evolves your enterprise to reduce risk

– Hidden sources of risk across operational functions

– What every business should learn from insurance companies

– How advancements have reversed the very meaning of fraud

– Why “man + machine” teams are greater than the sum of their parts for enterprise decision support

Length – 00:45:57 | Email to a Colleague

Price: $195

 

 

sponsor.jpg
Play video of session: Platinum Sponsor Presentation, Analytics: The Beauty of Diversity
Platinum Sponsor Presentation: Analytics – The Beauty of Diversity 

Anne H. Milley, Senior Director of Analytic Strategy, Worldwide Product Marketing, SAS

Analytics contributes to, and draws from, multiple disciplines. The unifying theme of “making the world a better place” is bred from diversity. For instance, the same methods used in econometrics might be used in market research, psychometrics and other disciplines. In a similar way, diverse paradigms are needed to best solve problems, reveal opportunities and make better decisions. This is why we evolve capabilities to formulate and solve a wide range of problems through multiple integrated languages and interfaces. Extending that, we have provided integration with other languages so that users can draw on the disciplines and paradigms needed to best practice their craft.

Length – 20:11 | Email to a Colleague

Free viewing enabled – no charge

 

gold sponsor.jpg
Play video of session: Gold Sponsor Presentation Predictive Analytics Accelerate Insight for Financial Services
Gold Sponsor Presentation: Predictive Analytics Accelerate Insight for Financial Services 

Finbarr Deely, Director of Business Development,ParAccel

Financial services organizations face immense hurdles in maintaining profitability and building competitive advantage. Financial services organizations must perform “what-if” scenario analysis, identify risks, and detect fraud patterns. The advanced analytic complexity required often makes such analysis slow and painful, if not impossible. This presentation outlines the analytic challenges facing these organizations and provides a clear path to providing the accelerated insight needed to perform in today’s complex business environment to reduce risk, stop fraud and increase profits. * The value of predictive analytics in Accelerating Insight * Financial Services Analytic Case Studies * Brief Overview of ParAccel Analytic Database

Length – 09:06 | Email to a Colleague

Free viewing enabled – no charge

 

isson1.jpg
Add to Cart
TOPIC: BUSINESS VALUE
Case Study: Monster.com
Creating Global Competitive Power with Predictive Analytics 

Jean Paul Isson, Vice President, Globab BI & Predictive Analytics, Monster Worldwide

Using Predictive analytics to gain a deeper understanding of customer behaviours, increase marketing ROI and drive growth

– Creating global competitive power with business intelligence: Making the right decisions – at the right time

– Avoiding common change management challenges in sales, marketing, customer service, and products

– Developing a BI vision – and implementing it: successful business intelligence implementation models

– Using predictive analytics as a business driver to stay on top of the competition

– Following the Monster Worldwide global BI evolution: How Monster used BI to go from good to great

Length – 51:17 | Email to a Colleague

Price: $195

 

 

abbot.jpg
Add to Cart
TOPIC: SURVEY ANALYSIS
Case Study: YMCA
Turning Member Satisfaction Surveys into an Actionable Narrative 

Dean Abbott, President, Abbott Analytics

Employees are a key constituency at the Y and previous analysis has shown that their attitudes have a direct bearing on Member Satisfaction. This session will describe a successful approach for the analysis of YMCA employee surveys. Decision trees are built and examined in depth to identify key questions in describing key employee satisfaction metrics, including several interesting groupings of employee attitudes. Our approach will be contrasted with other factor analysis and regression-based approaches to survey analysis that we used initially. The predictive models described are currently in use and resulted in both greater understanding of employee attitudes, and a revised “short-form” survey with fewer key questions identified by the decision trees as the most important predictors.

Length – 50:19 | Email to a Colleague

Price: $195

 

 

rexer.jpg
Add to Cart
TOPIC: INDUSTRY TRENDS
2010 Data Minter Survey Results: Highlights 

Karl Rexer, Ph.D., Rexer Analytics

Do you want to know the views, actions, and opinions of the data mining community? Each year, Rexer Analytics conducts a global survey of data miners to find out. This year at PAW we unveil the results of our 4th Annual Data Miner Survey. This session will present the research highlights, such as:

– Analytic goals & key challenges

– Impact of the economy

– Regional differences

– Text mining trends

Length – 15:20 | Email to a Colleague

Price: $195

 

 

elder.jpg
Add to Cart
Multiple Case Studies: U.S. DoD, U.S. DHS, SSA
Text Mining: Lessons Learned 

John F. Elder, Chief Scientist, Elder Research, Inc.

Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

In solving unstructured (text) analysis challenges, we found that principles from inductive modeling – learning relationships from labeled cases – has great power to enhance text mining. Dr. Elder highlights key technical breakthroughs discovered while working on projects for leading government agencies, including: Text Mining is the “Wild West” of data mining and predictive analytics – the potential for gain is huge, the capability claims are often tall tales, and the “land rush” for leadership is very much a race.

– Prioritizing searches for the Dept. of Homeland Security

– Quick decisions for Social Security Admin. disability

– Document discovery for the Dept. of Defense

– Disease discovery for the Dept. of Homeland Security

– Risk profiling for the Dept. of Defense

Length – 48:58 | Email to a Colleague

Price: $195

 

 

target.jpg
Play video of session: Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI
Keynote: How Target Gets the Most out of Its Guest Data to Improve Marketing ROI 

Andrew Pole, Senior Manager, Media and Database Marketing, Target

In this session, you’ll learn how Target leverages its own internal guest data to optimize its direct marketing – with the ultimate goal of enhancing our guests’ shopping experience and driving in-store and online performance. You will hear about what guest data is available at Target, how and where we collect it, and how it is used to improve the performance and relevance of direct marketing vehicles. Furthermore, we will discuss Target’s development and usage of guest segmentation, response modeling, and optimization as means to suppress poor performers from mailings, determine relevant product categories and services for online targeted content, and optimally assign receipt marketing offers to our guests when offer quantities are limited.

Length – 47:49 | Email to a Colleague

Free viewing enabled – no charge

 

analytics.jpg
Play video of session: Platinum Sponsor Presentation: Driving Analytics Into Decision Making
Platinum Sponsor Presentation: Driving Analytics Into Decision Making  

Jason Verlen, Director, SPSS Product Strategy & Management, IBM Software Group

Organizations looking to dramatically improve their business outcomes are turning to decision management, a convergence of technology and business processes that is used to streamline and predict the outcome of daily decision-making. IBM SPSS Decision Management technology provides the critical link between analytical insight and recommended actions. In this session you’ll learn how Decision Management software integrates analytics with business rules and business applications for front-line systems such as call center applications, insurance claim processing, and websites. See how you can improve every customer interaction, minimize operational risk, reduce fraud and optimize results.

Length – 17:29 | Email to a Colleague

Free viewing enabled – no charge

 

macy.jpg
Add to Cart
TOPIC: DATA INFRASTRUCTURE AND INTEGRATION
Case Study: Macy’s
The world is not flat (even though modeling software has to think it is) 

Paul Coleman, Director of Marketing Statistics, Macy’s Inc.

Software for statistical modeling generally use flat files, where each record represents a unique case with all its variables. In contrast most large databases are relational, where data are distributed among various normalized tables for efficient storage. Variable creation and model scoring engines are necessary to bridge data mining and storage needs. Development datasets taken from a sampled history require snapshot management. Scoring datasets are taken from the present timeframe and the entire available universe. Organizations, with significant data, must decide when to store or calculate necessary data and understand the consequences for their modeling program.

Length – 34:54 | Email to a Colleague

Price: $195

 

 

gwaltney.jpg
Add to Cart
TOPIC: CUSTOMER VALUE
Case Study: SunTrust
When One Model Will Not Solve the Problem – Using Multiple Models to Create One Solution 

Dudley Gwaltney, Group Vice President, Analytical Modeling, SunTrust Bank

In 2007, SunTrust Bank developed a series of models to identify clients likely to have large changes in deposit balances. The models include three basic binary and two linear regression models.

Based on the models, 15% of SunTrust clients were targeted as those most likely to have large balance changes. These clients accounted for 65% of the absolute balance change and 60% of the large balance change clients. The targeted clients are grouped into a portfolio and assigned to individual SunTrust Retail Branch. Since 2008, the portfolio generated a 2.6% increase in balances over control.

Using the SunTrust example, this presentation will focus on:

– Identifying situations requiring multiple models

– Determining what types of models are needed

– Combining the individual component models into one output

Length – 48:22 | Email to a Colleague

Price: $195

 

 

paychex1.jpg
Add to Cart
TOPIC: RESPONSE & CROSS-SELL
Case Study: Paychex
Staying One Step Ahead of the Competition – Development of a Predictive 401(k) Marketing and Sales Campaign 

Jason Fox, Information Systems and Portfolio Manager,Paychex

In-depth case study of Paychex, Inc. utilizing predictive modeling to turn the tides on competitive pressures within their own client base. Paychex, a leading provider of payroll and human resource solutions, will guide you through the development of a Predictive 401(k) Marketing and Sales model. Through the use of sophisticated data mining techniques and regression analysis the model derives the probability a client will add retirement services products with Paychex or with a competitor. Session will include roadblocks that could have ended development and ROI analysis. Speaker: Frank Fiorille, Director of Enterprise Risk Management, Paychex Speaker: Jason Fox, Risk Management Analyst, Paychex

Length – 26:29 | Email to a Colleague

Price: $195

 

 

ling.jpg
Add to Cart
TOPIC: SEGMENTATION
Practitioner: Canadian Imperial Bank of Commerce
Segmentation Do’s and Don’ts 

Daymond Ling, Senior Director, Modelling & Analytics,Canadian Imperial Bank of Commerce

The concept of Segmentation is well accepted in business and has withstood the test of time. Even with the advent of new artificial intelligence and machine learning methods, this old war horse still has its place and is alive and well. Like all analytical methods, when used correctly it can lead to enhanced market positioning and competitive advantage, while improper application can have severe negative consequences.

This session will explore what are the elements of success, and what are the worse practices that lead to failure. The relationship between segmentation and predictive modeling will also be discussed to clarify when it is appropriate to use one versus the other, and how to use them together synergistically.

Length – 45:57 | Email to a Colleague

Price: $195

 

 

kobelius1.jpg
Add to Cart
TOPIC: SOCIAL DATA
Thought Leadership
Social Network Analysis: Killer Application for Cloud Analytics 

James Kobielus, Senior Analyst, Forrester Research

Social networks such as Twitter and Facebook are a potential goldmine of insights on what is truly going through customers´minds. Every company wants to know whether, how, how often, and by whom they´re being mentioned across the billowing new cloud of social media. Just as important, every company wants to influence those discussions in their favor, target new business, and harvest maximum revenue potential. In this session, Forrester analyst James Kobielus identifies fruitful applications of social network analysis in customer service, sales, marketing, and brand management. He presents a roadmap for enterprises to leverage their inline analytics initiatives and leverage high-performance data warehousing (DW) clouds and appliances in order to analyze shifting patterns of customer sentiment, influence, and propensity. Leveraging Forrester’s ongoing research in advanced analytics and customer relationship management, Kobielus will discuss industry trends, commercial modeling tools, and emerging best practices in social network analysis, which represents a game-changing new discipline in predictive analytics.

Length – 48:16 | Email to a Colleague

Price: $195

 

 

dogan.jpg
Add to Cart
TOPIC: HEALTHCARE – INTERNATIONAL TARGETING
Case Study: Life Line Screening
Taking CRM Global Through Predictive Analytics 

Ozgur Dogan,
VP, Quantitative Solutions Group, Merkle Inc

Trish Mathe,
Director of Database Marketing, Life Line Screening

While Life Line is successfully executing a US CRM roadmap, they are also beginning this same evolution abroad. They are beginning in the UK where Merkle procured data and built a response model that is pulling responses over 30% higher than competitors. This presentation will give an overview of the US CRM roadmap, and then focus on the beginning of their strategy abroad, focusing on the data procurement they could not get anywhere else but through Merkle and the successful modeling and analytics for the UK. Speaker: Ozgur Dogan, VP, Quantitative Solutions Group, Merkle Inc Speaker: Trish Mathe, Director of Database Marketing, Life Line Screening

Length – 40:12 | Email to a Colleague

Price: $195

 

 

sambamoorthi1.jpg
Add to Cart
TOPIC: SURVEY ANALYSIS
Case Study: Forrester
Making Survey Insights Addressable and Scalable – The Case Study of Forrester’s Technographics Benchmark Survey 

Nethra Sambamoorthi, Team Leader, Consumer Dynamics & Analytics, Global Consulting, Acxiom Corporation

Marketers use surveys to create enterprise wide applicable strategic insights to: (1) develop segmentation schemes, (2) summarize consumer behaviors and attitudes for the whole US population, and (3) use multiple surveys to draw unified views about their target audience. However, these insights are not directly addressable and scalable to the whole consumer universe which is very important when applying the power of survey intelligence to the one to one consumer marketing problems marketers routinely face. Acxiom partnered with Forrester Research, creating addressable and scalable applications of Forrester’s Technographics Survey and applied it successfully to a number of industries and applications.

Length – 39:23 | Email to a Colleague

Price: $195

 

 

zasadil.jpg
Add to Cart
TOPIC: HEALTHCARE
Case Study: UPMC Health Plan
A Predictive Model for Hospital Readmissions 

Scott Zasadil, Senior Scientist, UPMC Health Plan

Hospital readmissions are a significant component of our nation’s healthcare costs. Predicting who is likely to be readmitted is a challenging problem. Using a set of 123,951 hospital discharges spanning nearly three years, we developed a model that predicts an individual’s 30-day readmission should they incur a hospital admission. The model uses an ensemble of boosted decision trees and prior medical claims and captures 64% of all 30-day readmits with a true positive rate of over 27%. Moreover, many of the ‘false’ positives are simply delayed true positives. 53% of the predicted 30-day readmissions are readmitted within 180 days.

Length – 54:18 | Email to a Colleague

Price: $195
Related Articles

Towards better quantitative marketing

Cycle of Research and Development, from "...
Image via Wikipedia

The term quantitative refers to a type of information based in quantities or else quantifiable data (objective properties) —as opposed to qualitative information which deals with apparent qualities (subjective properties)

http://en.wikipedia.org/wiki/Quantitative

Fear, uncertainty, and doubt (FUD) is a tactic of rhetoric and fallacy used in sales, marketing, public relations,[1][2] politics and propaganda. FUD is generally a strategic attempt to influence public perception by disseminating negative and dubious/false information designed to undermine the credibility of their beliefs.

Source-

http://en.wikipedia.org/wiki/Fear,_uncertainty_and_doubt

Top 5 FUD Tactics in Software and what you can say to end user to retain credibility

1) That software lacks reliable support- our support team has won top prizes in Customer Appreciation for past several years.

  • Our software release history-
  • graph of bugs filed-
  • turn around time box plot for customer service issues
  • quantitatively define reliability

2) We give the best value to customers. Customer Big A got huge huge % savings thanks to our software.

  • Pricing- Transparent – and fixed. For volume discounts mention slabs.
  • Cost to Customer- Include time and cost estimates for training and installation
  • Graphs of average ROIC (return on capital invested) on TCO (total cost of ownership)  not half a dozen outlier case studies. Mention Expected % return

3) We have invested a lot of money in our Research and Development. We continue to spend a lotto of money on R &D

  • Average Salary of R and D employee versus Average Tenure (Linkedin gives the second metric quite easily)
  • Mention Tax benefits and Accounting treatment of R&D expenses
  • Give a breakdown- how much went to research and how much went to legacy application support
  • Mention open source projects openly
  • Mention community source projects separately

4) Software B got sued. Intellectual property rights (sniff)

  • Mention pending cases with your legal team
  • Mention anti trust concerns for potential acquisitions
  • Mention links to your patent portfolio (or even to US PTO with query ?=your corporate name )

5) We have a 99.8% renewal rate.

  • Mention vendor lock in concerns and flexibility
  • Mention What-If scenarios if there are delays in software implementation
  • Mention methodology in calculating return on investment.

 

 

 

Also

http://blogs.computerworlduk.com/infrastructure-and-operations/2010/10/three-fud-statements-used-not-to-implement-standards-based-networking/index.htm

Related Articles