Towards better quantitative marketing

Cycle of Research and Development, from "...
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The term quantitative refers to a type of information based in quantities or else quantifiable data (objective properties) —as opposed to qualitative information which deals with apparent qualities (subjective properties)

http://en.wikipedia.org/wiki/Quantitative

Fear, uncertainty, and doubt (FUD) is a tactic of rhetoric and fallacy used in sales, marketing, public relations,[1][2] politics and propaganda. FUD is generally a strategic attempt to influence public perception by disseminating negative and dubious/false information designed to undermine the credibility of their beliefs.

Source-

http://en.wikipedia.org/wiki/Fear,_uncertainty_and_doubt

Top 5 FUD Tactics in Software and what you can say to end user to retain credibility

1) That software lacks reliable support- our support team has won top prizes in Customer Appreciation for past several years.

  • Our software release history-
  • graph of bugs filed-
  • turn around time box plot for customer service issues
  • quantitatively define reliability

2) We give the best value to customers. Customer Big A got huge huge % savings thanks to our software.

  • Pricing- Transparent – and fixed. For volume discounts mention slabs.
  • Cost to Customer- Include time and cost estimates for training and installation
  • Graphs of average ROIC (return on capital invested) on TCO (total cost of ownership)  not half a dozen outlier case studies. Mention Expected % return

3) We have invested a lot of money in our Research and Development. We continue to spend a lotto of money on R &D

  • Average Salary of R and D employee versus Average Tenure (Linkedin gives the second metric quite easily)
  • Mention Tax benefits and Accounting treatment of R&D expenses
  • Give a breakdown- how much went to research and how much went to legacy application support
  • Mention open source projects openly
  • Mention community source projects separately

4) Software B got sued. Intellectual property rights (sniff)

  • Mention pending cases with your legal team
  • Mention anti trust concerns for potential acquisitions
  • Mention links to your patent portfolio (or even to US PTO with query ?=your corporate name )

5) We have a 99.8% renewal rate.

  • Mention vendor lock in concerns and flexibility
  • Mention What-If scenarios if there are delays in software implementation
  • Mention methodology in calculating return on investment.

 

 

 

Also

http://blogs.computerworlduk.com/infrastructure-and-operations/2010/10/three-fud-statements-used-not-to-implement-standards-based-networking/index.htm