Tag: Solution

Brief Interview with James G Kobielus

Here is a brief one question interview with James Kobielus, Senior Analyst, Forrester.

Ajay-Describe the five most important events in Predictive Analytics you saw in 2010 and the top three trends in 2011 as per you.

Jim-

Five most important developments in 2010:

  • Continued emergence of enterprise-grade Hadoop solutions as the core of the future cloud-based platforms for advanced analytics
  • Development of the market for analytic solution appliances that incorporate several key features for advanced analytics: massively parallel EDW appliance, in-database analytics and data management function processing, embedded statistical libraries, prebuilt logical domain models, and integrated modeling and mining tools
  • Integration of advanced analytics into core BI platforms with user-friendly, visual, wizard-driven, tools for quick, exploratory predictive modeling, forecasting, and what-if analysis by nontechnical business users
  • Convergence of predictive analytics, data mining, content analytics, and CEP in integrated tools geared  to real-time social media analytics
  • Emergence of CRM and other line-of-business applications that support continuously optimized “next-best action” business processes through embedding of predictive models, orchestration engines, business rules engines, and CEP agility

Three top trends I see in the coming year, above and beyond deepening and adoption of the above-bulleted developments:

  • All-in-memory, massively parallel analytic architectures will begin to gain a foothold in complex EDW environments in support of real-time elastic analytics
  • Further crystallization of a market for general-purpose “recommendation engines” that, operating inline to EDWs, CEP environments, and BPM platforms, enable “next-best action” approaches to emerge from today’s application siloes
  • Incorporation of social network analysis functionality into a wider range of front-office business processes to enable fine-tuned behavioral-based customer segmentation to drive CRM optimization

About –http://www.forrester.com/rb/analyst/james_kobielus

James G. Kobielus
Senior Analyst, Forrester Research

RESEARCH FOCUS

James serves Business Process & Applications professionals. He is a leading expert on data warehousing, predictive analytics, data mining, and complex event processing. In addition to his core coverage areas, James contributes to Forrester’s research in business intelligence, data integration, data quality, and master data management.

PREVIOUS WORK EXPERIENCE

James has a long history in IT research and consulting and has worked for both vendors and research firms. Most recently, he was at Current Analysis, an IT research firm, where he was a principal analyst covering topics ranging from data warehousing to data integration and the Semantic Web. Prior to that position, James was a senior technical systems analyst at Exostar (a hosted supply chain management and eBusiness hub for the aerospace and defense industry). In this capacity, James was responsible for identifying and specifying product/service requirements for federated identity, PKI, and other products. He also worked as an analyst for the Burton Group and was previously employed by LCC International, DynCorp, ADEENA, International Center for Information Technologies, and the North American Telecommunications Association. He is both well versed and experienced in product and market assessments. James is a widely published business/technology author and has spoken at many industry events

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Data Visualization using Tableau

Image representing Tableau Software as depicte...
Image via CrunchBase

Here is a great piece of software for data visualization– the public version is free.

And you can use it for Desktop Analytics as well as BI /server versions at very low cost.

About Tableau Software–

http://www.tableausoftware.com/press_release/tableau-massive-growth-hiring-q3-2010

Tableau was named by Software Magazine as the fastest growing software company in the $10 million to $30 million range in the world, and the second fastest growing software company worldwide overall. The ranking stems from the publication’s 28th annual Software 500 ranking of the world’s largest software service providers.

“We’re growing fast because the market is starving for easy-to-use products that deliver rapid-fire business intelligence to everyone. Our customers want ways to unlock their databases and produce engaging reports and dashboards,” said Christian Chabot CEO and co-founder of Tableau.

http://www.tableausoftware.com/about/who-we-are

History in the Making

Put together an Academy-Award winning professor from the nation’s most prestigious university, a savvy business leader with a passion for data, and a brilliant computer scientist. Add in one of the most challenging problems in software – making databases and spreadsheets understandable to ordinary people. You have just recreated the fundamental ingredients for Tableau.

The catalyst? A Department of Defense (DOD) project aimed at increasing people’s ability to analyze information and brought to famed Stanford professor, Pat Hanrahan. A founding member of Pixar and later its chief architect for RenderMan, Pat invented the technology that changed the world of animated film. If you know Buzz and Woody of “Toy Story”, you have Pat to thank.

Under Pat’s leadership, a team of Stanford Ph.D.s got together just down the hall from the Google folks. Pat and Chris Stolte, the brilliant computer scientist, realized that data visualization could produce large gains in people’s ability to understand information. Rather than analyzing data in text form and then creating visualizations of those findings, Pat and Chris invented a technology called VizQL™ by which visualization is part of the journey and not just the destination. Fast analytics and visualization for everyone was born.

While satisfying the DOD project, Pat and Chris met Christian Chabot, a former data analyst who turned into Jello when he saw what had been invented. The three formed a company and spun out of Stanford like so many before them (Yahoo, Google, VMWare, SUN). With Christian on board as CEO, Tableau rapidly hit one success after another: its first customer (now Tableau’s VP, Operations, Tom Walker), an OEM deal with Hyperion (now Oracle), funding from New Enterprise Associates, a PC Magazine award for “Product of the Year” just one year after launch, and now over 50,000 people in 50+ countries benefiting from the breakthrough.

also see http://www.tableausoftware.com/about/leadership

http://www.tableausoftware.com/about/board

—————————————————————————-

and now  a demo I ran on the Kaggle contest data (it is a csv dataset with 95000 rows)

I found Tableau works extremely good at pivoting data and visualizing it -almost like Excel on  Steroids. Download the free version here ( I dont know about an academic program (see links below) but software is not expensive at all)

http://buy.tableausoftware.com/

Desktop Personal Edition

The Personal Edition is a visual analysis and reporting solution for data stored in Excel, MS Access or Text Files. Available via download.

Product Information
$999*

Desktop Professional Edition

The Professional Edition is a visual analysis and reporting solution for data stored in MS SQL Server, MS Analysis Services, Oracle, IBM DB2, Netezza, Hyperion Essbase, Teradata, Vertica, MySQL, PostgreSQL, Firebird, Excel, MS Access or Text Files. Available via download.

Product Information
$1800*

Tableau Server

Tableau Server enables users of Tableau Desktop Professional to publish workbooks and visualizations to a server where users with web browsers can access and interact with the results. Available via download.

Product Information
Contact Us

* Price is per Named User and includes one year of maintenance (upgrades and support). Products are made available as a download immediately after purchase. You may revisit the download site at any time during your current maintenance period to access the latest releases.

 

 

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Stuff I like to Read to Kush: Kush's Blog

RSS
Image via Wikipedia

I am putting together a list of top 500 Blogs on –

 

Some additional points-

  • I like YCombinator‘s Hacker News– so the auto parsed links are like that on main page. They lead to original websites.
  • Comments are disabled, feed is jumbled, only 40 word excerpts are shown.
  • Intent is also to show open source blogs and enterprise blogs at same time (regardless of advertising by vendors 😉 )
  • If your blog feed is there, I will keep it there – either dont write or dont use RSS if you dont want to share
  • If your blog feed is not there, it is probably not there for a reason.
  • No ads will be shown NOW or FOREVER on that site.

And after all that noise- you can see Kush’s Blog –http://www.kushohri.com/

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Cisco SocialMiner

A highly simplified version of the RSS feed ic...
Image via Wikipedia

A new product from Cisco to mine social media for analytics on sentiment-

http://www.cisco.com/en/US/products/ps11349/index.html

Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.

Cisco SocialMiner provides:

  • The ability to configure multiple campaigns to search for customer postings on the public social web about your company’s products, services, or area of expertise
  • Filtering of social contacts based on preconfigured campaign filters to focus campaign searches
  • Routing of social contacts to skilled customer care representatives in the contact center or to experts in the enterprise–multiple people can work together to handle responses to customer postings through shared work queues
  • Detailed metrics for social media customer care activities, campaign reports, and team reports

With Cisco SocialMiner, your company can listen and respond to customer conversations originating in the social web. Being proactive can help your company enhance its service, improve customer loyalty, garner new customers, and protect your brand.

Table 1. Features and Benefits of Cisco SocialMiner 8.5

Feature Benefits
Product Baseline Features
Social media feeds

• Feeds are configurable sources to capture public social contacts that contain specific words, terms, or phrases.

• Feeds enable you to search for information on the public social web about your company’s products, services, or area of expertise.

• Cisco SocialMiner supports the following types of feeds:

• Facebook

• Twitter
Campaign management

• Groups feeds into campaigns to organize all posting activity related to a product category or business objective

• Produces metrics on campaign activity

• Provides the ability to configure multiple campaigns to search for customer postings on specific products or services

• Groups social contacts for handling by the social media customer care team

• Enables filtering of social contacts based on preconfigured campaign filters to focus campaign searches
Route and queue social contacts

• Enables routing of social contacts to skilled customer care representatives in the contact center

• Draws on expertise in the enterprise by allowing multiple people in the enterprise to work together to handle responses to customer postings through shared work queues

• Enables automated distribution of work to improve efficiency and effectiveness of social media engagement
Tagging

• Allows work to be routed to the appropriate team by grouping each post or social contact into different categories; for example, a post can be marked with the “customer_support” tag; this post will then appear on a customer support agent’s queue for processing
Social media customer care metrics

• Provides detailed metrics on social media customer care activities, campaign reports, and team reports

• Measures work and results

• Manages to service-level goals

• Supports brand management

• Optimizes staffing

• Includes dashboarding of social media posting activity when Cisco Unified Intelligence Center is used
Reporting for social contacts

• Provides a reporting database that can be accessed using any reporting tool, including Cisco Unified Intelligence Center

• Enables customer care management to accurately report on and track social media interactions by the contact center
OpenSocial-compliant gadgets

Representational State Transfer (REST) application programming interfaces (APIs)

• Provides flexible user interface options

• Enables extensive opportunities for customization
Optional integration with full suite of Cisco Collaboration tools

• Allows you to take advantage of the full suite of Cisco Collaboration tools, including Cisco Quad, Cisco Show and Share, and Cisco Pulse technology, to help your social media customer care team quickly find answers to help customers efficiently and effectively

• Easy to maintain with existing IT personnel
Operating Environment
Cisco Unified Computing System™(UCS) C-Series or B-Series Servers

• Requires a Cisco UCS C-Series or B-Series Server.

• Server consolidation means lower cost per server with Cisco UCS Servers.
Architecture
Scalability

• One server supports up to 30 simultaneous social media customer care users and 10,000 social contacts per hour.
Management
Cisco Unified Real-Time Monitoring Tool (RTMT)

• Operational management is enhanced through integration with the Cisco Unified RTMT, providing consistent application monitoring across Cisco Unified Communications Solutions.
Simple Network Management Protocol (SNMP)

• SNMP with an associated MIB is supported through the Cisco Voice Operating System (VOS).
Reporting
Cisco Unified Intelligence Center

• Create customizable reports of social media customer care events using Cisco Unified Intelligence Center (purchased separately).

 

 

Jim Goodnight on Open Source- and why he is right -sigh

Logo Open Source Initiative
Image via Wikipedia

Jim Goodnight – grand old man and Godfather of the Cosa Nostra of the BI/Database Analytics software industry said recently on open source in BI (btw R is generally termed in business analytics and NOT business intelligence software so these remarks were more apt to Pentaho and Jaspersoft )

Asked whether open source BI and data integration software from the likes of Jaspersoft, Pentaho and Talend is a growing threat, [Goodnight] said: “We haven’t noticed that a lot. Most of our companies need industrial strength software that has been tested, put through every possible scenario or failure to make sure everything works correctly.”

quotes from Jim Goodnight are courtesy Jason’s  story here:
http://www.cbronline.com/news/sas-ceo-says-cep-open-source-and-cloud-bi-have-limited-appeal

and the Pentaho follow-up reaction is here

http://bi.cbronline.com/news/pentaho-fires-back-across-sas-bows-over-limited-open-source-appeal

 

 

While you can rage and screech- here is the reality in terms of market share-

From Merv Adrian-‘s excellent article on market shares in BI

http://www.enterpriseirregulars.com/22444/decoding-bi-market-share-numbers-%E2%80%93-play-sudoku-with-analysts/

The first, labeled BI Platforms, is drawn fromGartner Market Share Analysis: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009, published May 2010 , and Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009.

and

Advanced Analytics category.

and 

so whats the performance of Talend, Pentaho and Jaspersoft

From http://www.dbms2.com/category/products-and-vendors/talend/

It seems that Talend’s revenue was somewhat shy of $10 million in 2008.

and Talend itself says

http://www.talend.com/press/Talend-Announces-Record-2009-and-Continues-Growth-in-the-New-Year.php

Additional 2009 highlights include:

  • Achieved record revenue, more then doubling from 2008. The fourth quarter of 2009 was Talend’s tenth consecutive quarter of growth.
  • Grew customer base by 140% to over 1,000 customers, up from 420 at the end of 2008. Of these new customers, over 50% are Fortune 1000 companies.
  • Total downloads reached seven million, with over 300,000 users of the open source products.
  • Talend doubled its staff, increasing to 200 global employees. Continuing this trend, Talend has already hired 15 people in 2010 to support its rapid growth.

now for Jaspersoft numbers

http://www.dbms2.com/2008/09/14/jaspersoft-numbers/

Highlights include:

  • Revenue run rate in the double-digit millions.
  • 40% sequential growth most recent quarter. (I didn’t ask whether there was any reason to suspect seasonality.)
  • 130% annual revenue growth run rate.
  • “Not quite” profitable.
  • Several hundred commercial subscribers, at an average of $25K annually per, including >100 in Europe.
  • 9,000 paying customers of some kind.
  • 100,000+ total deployments, “very conservatively,” counting OEMs as one deployment each and not double-counting for OEMs’ customers. (Nick said Business Objects quotes 45,000 deployments by the same standards.)
  • 70% of revenue from the mid-market, defined as $100 million – $1 billion revenue. 30% from bigger enterprises. (Hmm. That begs a couple of questions, such as where OEM revenue comes in, and whether <$100 million enterprises were truly a negligible part of revenue.)

and for Pentaho numbers-

http://www.dbms2.com/2009/01/27/introduction-to-pentaho/

and http://www.monash.com/uploads/Pentaho-January-2009.pdf

suggests there are far far away from the top 5-6 vendors in BI

and a special mention  for postgreSQL– which is a non Profit but is seriously denting Oracle/MySQL

http://www.postgresql.org/about/

Limit Value
Maximum Database Size Unlimited
Maximum Table Size 32 TB
Maximum Row Size 1.6 TB
Maximum Field Size 1 GB
Maximum Rows per Table Unlimited
Maximum Columns per Table 250 – 1600 depending on column types
Maximum Indexes per Table Unlimited

and leading vendor is EnterpriseDB which is again IBM-partnering as well as IBM funded

http://www.sramanamitra.com/2009/05/18/enterprise-db/

and

http://www.enterprisedb.com/company/news_events/press_releases/2010_21.do

suggest it is still in early stages.

————————————————————–

So what do we conclude-

1) There is a complete lack of transparency in open source BI market shares as almost all these companies are privately held and do not disclose revenues.

2) What may be a pure play open source company may actually be a company funded by a big BI vendor (like Revolution Analytics is funded among others by Intel-Microsoft) and EnterpriseDB has IBM as an investor.MySQL and Sun of course are bought by Oracle

The degree of control by proprietary vendors on open source vendors is still not disclosed- whether they are holding a stake for strategic reasons or otherwise.

3) None of the Open Source Vendors are even close to a 1 Billion dollar revenue number.

Jim Goodnight is pointing out market reality when he says he has not seen much impact (in terms of market share). As for the rest of his remarks, well he’s got a job to do as CEO and thats talk up his company and trash the competition- which he as been doing for 3 decades and unlikely to change now unless there is severe market share impact. Unless you expect him to notice companies less than 5% of his size in revenue.

Related Articles

http://www.cbronline.com/news/sas-ceo-says-cep-open-source-and-cloud-bi-have-limited-appeal

http://bi.cbronline.com/news/pentaho-fires-back-across-sas-bows-over-limited-open-source-appeal

 

Scoring SAS and SPSS Models in the cloud

Outline of a cloud containing text 'The Cloud'
Image via Wikipedia

An announcement from Zementis and Predixion Software– about using cloud computing for scoring models using PMML. Note R has a PMML package as well which is used by Rattle, data mining GUI for exporting models.

Source- http://www.marketwatch.com/story/predixion-software-introduces-new-product-to-run-sas-and-spss-predictive-models-in-the-cloud-2010-10-19?reflink=MW_news_stmp

——————————————————————————————————–

ALISO VIEJO, Calif., Oct 19, 2010 (BUSINESS WIRE) — Predixion Software today introduced Predixion PMML Connexion(TM), an interface that provides Predixion Insight(TM), the company’s low-cost, self-service in the cloud predictive analytics solution, direct and seamless access to SAS, SPSS (IBM) and other predictive models for use by Predixion Insight customers. Predixion PMML Connexion enables companies to leverage their significant investments in legacy predictive analytics solutions at a fraction of the cost of conventional licensing and maintenance fees.

The announcement was made at the Predictive Analytics World conference in Washington, D.C. where Predixion also announced a strategic partnership with Zementis, Inc., a market leader in PMML-based solutions. Zementis is exhibiting in Booth #P2.

The Predictive Model Markup Language (PMML) standard allows for true interoperability, offering a mature standard for moving predictive models seamlessly between platforms. Predixion has fully integrated this PMML functionality into Predixion Insight, meaning Predixion Insight users can now effortlessly import PMML-based predictive models, enabling information workers to score the models in the cloud from anywhere and publish reports using Microsoft Excel(R) and SharePoint(R). In addition, models can also be written back into SAS, SPSS and other platforms for a truly collaborative, interoperable solution.

“Predixion’s investment in this PMML interface makes perfect business sense as the lion’s share of the models in existence today are created by the SAS and SPSS platforms, creating compelling opportunity to leverage existing investments in predictive and statistical models on a low-cost cloud predictive analytics platform that can be fed with enterprise, line of business and cloud-based data,” said Mike Ferguson, CEO of Intelligent Business Strategies, a leading analyst and consulting firm specializing in the areas of business intelligence and enterprise business integration. “In this economy, Predixion’s low-cost, self-service predictive analytics solutions might be welcome relief to IT organizations chartered with quickly adding additional applications while at the same time cutting costs and staffing.”

“We are pleased to be partnering with Zementis, truly a PMML market leader and innovator,” said Predixion CEO Simon Arkell. “To allow any SAS or SPSS customer to immediately score any of their predictive models in the cloud from within Predixion Insight, compare those models to those created by Predixion Insight, and share the results within Excel and Sharepoint is an exciting step forward for the industry. SAS and SPSS customers are fed up with the high prices they must pay for their business users just to access reports generated by highly skilled PhDs who are burdened by performing routine tasks and thus have become a massive bottleneck. That frustration is now a thing of the past because any information worker can now unlock the power of predictive analytics without relying on experts — for a fraction of the cost and from anywhere they can connect to the cloud,” Arkell said.

Dr. Michael Zeller, Zementis CEO, added, “Our mission is to significantly shorten the time-to-market for predictive models in any industry. We are excited to be contributing to Predixion’s self-service, cloud-based predictive analytics solution set.”

About Predixion Software

Predixion Software develops and markets collaborative predictive analytics solutions in the public and private cloud. Predixion enables self-service predictive analytics, allowing customers to use and analyze large amounts of data to make actionable decisions, all within the familiar environment of Excel and PowerPivot. Predixion customers are achieving immediate results across a multitude of industries including: retail, finance, healthcare, marketing, telecommunications and insurance/risk management.

Predixion Software is headquartered in Aliso Viejo, California with development offices in Redmond, Washington. The company has venture capital backing from established investors including DFJ Frontier, Miramar Venture Partners and Palomar Ventures. For more information please contact us at 949-330-6540, or visit us atwww.predixionsoftware.com.

About Zementis

Zementis, Inc. is a leading software company focused on the operational deployment and integration of predictive analytics and data mining solutions. Its ADAPA(R) decision engine successfully bridges the gap between science and engineering. ADAPA(R) was designed from the ground up to benefit from open standards and to significantly shorten the time-to-market for predictive models in any industry. For more information, please visit www.zementis.com.

 

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Interview John F Moore CEO The Lab

Social Media Landscape

Here is an interview with John F Moore, social media adviser,technologist and founder and CEO of The Lab.

Ajay-  The internet seems to be crowded by social media experts with everyone who spends a lot of time on the internet claiming to be one? How  does a small business owner on a budget distinguish for the correct value proposition that social media can give them. 

John- You’re right.  It seems like everytime I turn around I bump into more social media “experts”.  The majority of these self-proclaimed experts are not adding a great deal of value.  When looking to spend money for help ask the person a few questions about their approach. Things you should be hearing include:

  • The expert should be seeking to fully understand your business, your goals, your available resources, etc..
  • The expert should be seeking to understand current management thinking about social media and related technologies.

If the expert is purely focused on tools they are the wrong person.  Your solution may require tools alone but they cannot know this without first understanding your business.

Ajay- Facebook has 600 million people, with people preferring to play games and connect to old acquaintances rather than use social media for tangible career or business benefit..

John- People are definitely spending time playing games, looking at photos, and catching up with old friends.  However, there are many businesses seeing real value from Facebook (primarily by tying it into their e-mail marketing and using coupons and other incentives).  For example, I recently shared a small case study (http://thejohnfmoore.com/2010/10/07/email-social-media-and-coupons-makes-the-cfo-smile/) where a small pet product company achieved a 22% bump in monthly revenue by combining Facebook and coupons together.  In fact,45% of this bump in revenue came from new clients.  Customer acquisition and increased revenue were accomplished by using Facebook for their business.
Ajay-  How does a new social media convert (individual) go on selecting communities to join (Facebook,Twitter,Linkedin,Ning, Ping,Orkut, Empire Avenue etc etc.
How does a small business owner take the same decision.

John- It always starts with taking the time to define your goals and then determine how much time and effort you are willing to invest.  For example:
  • LinkedIn. A must have for individuals as it is one of the key social networking communities for professional networking.  Individuals should join groups that are relevant to their career and invest an hour a week.  Businesses should ensure they have a business profile completed and up to date.
  • Facebook can be a challenge for anyone trying to walk the personal/professional line.  However, from a business standpoint you should be creating a Facebook page that you can use to compliment your other marketing channels.
  • Twitter.  It is a great network to learn of, to meet, and to interact with people from around the world.  I have met thousands of interesting people, many of which I have had the pleasure to meet with in real life.  Businesses need to invest in listening on twitter to determine if their customers (current or potential) or competitors are already there discussing them, their marketplace, or their offerings.
In all cases I would encourage businesses to setup social media accounts on LinkedIn, Facebook, Twitter, YouTube, and Flickr.  You want to ensure your brand is protected by owning these accounts and ensuring at least the base information is accurate.
Ajay- Name the top 5 points that you think make a social media community successful.  What are the top 5 points for a business to succeed in their social media strategy.

John-
  • Define your goals up front.  Understand why you are building a community and keep this goal in mind.
  • Provide education.  Ideally you want to become a thought leader in your space, the trusted resource that people can turn to even if they are not using your product or services today.
  • Be honest.  We all make mistakes.  When you do, be honest with your community and engage them in any fall-out that may be coming out of your mistake.
  • Listen to them.  Use platforms like BubbleIdeas to gather feedback on what your community is looking for from the relationship.
  • Measure.  Are you on track with your goals?  Do your goals need to change?
Ajay- What is the unique value proposition that “The Lab” offers

John- The Lab understands the strategic importance of leveraging social media, management and leadership best practices, and our understanding of local government and small and medium business to help people in these areas achieve their goals.  Too many consultants come to the table with a predefined solution that really misses the mark as it lacks understanding of the client’s goals.
Ajay-  What is “CityCamp in Boston” all about.

John- CityCamp is a FREE unconference focused on innovation for municipal governments and community organizations (http://www.citycampboston.org/what-is-citycamp-boston/).  It brings together politicians, local municipal employees, citizens, vendors, developers, and journalist to build a common understanding of local government challenges and then works to deliver measurable outcomes following the event.  The key is the focus on change management, driving change as opposed to just in the moment education.
Biography-

John F Moore is the Founder and CEO of The Lab (http://thelabinboston.com).  John has experience working with local governments and small and medium business owners to achieve their goals.  His experience with social media strategies, CRM, and a plethora of other solutions provides immense value to all of our clients.   He has built engineering organizations, learned sales and marketing, run customer service teams, and built and executed strategies for social media thought leadership and branding.  He is also a prolific blogger as you can see by checking out his blog at http://thejohnfmoore.com.

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