Tag: quality

Interview with Rob La Gesse Chief Disruption Officer Rackspace

Here is an interview with Rob La Gesse ,Chief Disruption Officer ,Rackspace Hosting.
Ajay- Describe your career  journey from not finishing college to writing software to your present projects?
Rob- I joined the Navy right out of High School. I had neither the money for college, or a real desire for it. I had several roles in the Navy, to include a Combat Medic station with the US Marine Corps and eventually becoming a Neonatal Respiratory Therapist.

After the Navy I worked as a Respiratory Therapist, a roofer, and I repaired print shop equipment. Basically whatever it took to make a buck or two.  Eventually I started selling computers.  That led me to running a multi-line dial-up BBS and I taught myself how to program.  Eventually that led to a job with a small engineering company where we developed WiFi.

After the WiFi project I started consulting on my own.  I used Rackspace to host my clients, and eventually they hired me.  I’ve been here almost three years and have held several roles. I currently manage Social Media, building 43 and am involved in several other projects such as the Rackspace Startup Program.

Ajay-  What is building43 all about ?

Rob- Building43 is a web site devoted to telling the stories behind technology startups. Basically, after we hired Robert Scoble and Rocky Barbanica we were figuring out how best we could work with them to both highlight Rackspace and customers.  That idea expanded beyond customers to highlighting anyone doing something incredible in the technology industry – mostly software startups.  We’ve had interviews with people like Mark Zuckerberg, CEO and Founder of FaceBook.  We’ve broken some news on the site, but it isn’t really a news site. It is a story telling site.

Rackspace has met some amazing new customers through the relationships that started with an interview.

Ajay-  How is life as Robert Scoble’s boss. Is he an easy guy to work with? Does he have super powers while he types?

Rob- Robert isn’t much different to manage than the rest of my employees. He is a person – no super powers.  But he does establish a unique perspective on things because he gets to see so much new technology early.  Often earlier than almost anyone else. It helps him to spot trends that others might not be seeing yet.
Ajay – Hosting companies are so so many. What makes Rackspace special for different kinds of customers?
Rob- I think what we do better than anyone is add that human touch – the people really care about your business.  We are a company that is focused on building one of the greatest service companies on the planet.  We sell support.  Hosting is secondary to service. Our motto is Fanatic Support®

and we actually look for people focused on delivering amazing customer experiences during our interviewing and hiring practices. People that find a personal sense of pride and reward by helping others should apply at
Rackspace.  We are hiring like crazy!

Ajay – Where do you see technology and the internet 5 years down the line? (we will visit the answers in 5 years 🙂 )?
Rob- I think the shift to Cloud computing is going to be dramatic.  I think in five years we will be much further down that path.  The scaling, cost-effectiveness, and on-demand nature of the Cloud are just too compelling for companies not to embrace. This changes business in fundamental ways – lower capital expenses, no need for in house IT staff, etc will save companies a lot of money and let them focus more on their core businesses. Computing will become another utility.  I also think mobile use of computing will be much more common than it is today.  And it is VERY common today.  Phones will replace car keys and credit cards (they already are). This too will drive use of Cloud computing  because we all want our data wherever we are – on whatever computing device we happen tobe using.
Ajay- GoDaddy CEO shoots elephants. What do you do in your  spare time, if any.
Rob- Well, I don’t hunt.  We do shoot a lot of video though! I enjoy playing poker, specifically Texas Hold ’em.  It is a very people oriented game, and people are my passion.

Brief Biography- (in his own words from http://www.lagesse.org/about/)

My technical background includes working on the development of WiFi, writing wireless applications for the Apple Newton, mentoring/managing several software-based start-ups, running software quality assurance teams and more. In 2008 I joined Rackspace as an employee – a “Racker”.  I was previously a 7 year customer and the company impressed me. My initial role was as Director of Software Development for the Rackspace Cloud.  It was soon evident that I was better suited to a customer facing role since I LOVE talking to customers. I am currently the Director of Customer Development Chief Disruption Officer.  I manage building43 and enjoy working with Robert Scoble and Rocky Barbanica to make that happen.  The org chart says they work for me.  Reality tells me the opposite :)

Go take a look – I’m proud of what we are building there (pardon the pun!).

I do a lot of other stuff at Rackspace – mostly because they let me!  I love a company that lets me try. Rackspace does that.Going further back, I have been a Mayor (in Hawaii). I have written successful shareware software. I have managed employees all over the world. I have been all over the world. I have also done roofing, repaired high end print-shop equipment, been a Neonatal Respiratory Therapist, done CPR on a boat, in a plane, and in a hardware store (and of course in hospitals).

I have treated jumpers from the Golden Gate Bridge – and helped save a few. I have lived in Illinois (Kankakee), California (San Diego, San Francisco and Novato), Texas (Corpus Christi and San Antonio), Florida (Pensacola and Palm Bay), Hawaii (Honolulu/Fort Shafter) and several other places for shorter durations.

For the last 8+ years I have been a single parent – and have done an amazing job (yes, I am a proud papa) thanks to having great kids.  They are both in College now – something I did NOT manage to accomplish. I love doing anything someone thinks I am not qualified to do.

I can be contacted at rob (at) lagesse (dot) org

you can follow Rob at http://twitter.com/kr8tr

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Do android hackers tweet about electric sheep?

Here is a very amusing site where bunch of hackers discuss black hat techniques to game social media- they meet in the MJ website. LOL

Thats actually the official MJ website. (also see my Poem on MJ at

https://decisionstats.com/2011/04/29/tribute-to-michael-jackson/

and https://decisionstats.com/2009/12/01/obama-and-mj-on-history/)

But back to the funny twitter gamers

http://www.michaeljackson.com/us/node/703109

MICHAEL JACKSON YOU ARE OVER THE STATUS UPDATE LIMIT. PLEASE WAIT A FEW HOURS AND TRY AGAIN.

Jim Goodnight for US Senate: Op Ed

Jim Goodnight, Chief Executive Officer, SAS, U...
Image via Wikipedia

This is NOT an April fool joke or a publicity stunt. It is also not meant to provoke discussion for the sake of provocation.

For a time, as I have studied both US and India , in what makes Government work or fail, academia work or fail, or businesses to work or fail- a common thread is the quality of people involved. Someone who is a wasteful businessman, will be a wasteful politician. Someone who is a flamboyant businessman with flair more than substance will continue that in public life.
Accordingly I have created a Facebook cause-

Jim Goodnight for the US Senate

http://www.causes.com/causes/600220-jim-goodnight-for-the-us-senate

If Donald Trump can run for President, I can think of no one who has done more for the American South. Unlike the tech heavy, Stanford dominated boom in California, the Mid West and South have been declining centers of influence. Cities like Austin Texas or Raleigh, North California are the exception rather than norm there. A friend who went to Duke once told me, the worst thing is to be borne a rural white male who is poor in America. There are no groups lobbying for education or internet hi fi blazing speeds for you. Socially you are expected to walk and thrive alone.

The Southern Baptist Church has managed to infiltrate and influence young minds there- the average conservative American seemed better off and happier in his moderated social behaviour. But the Church exacts a 10 % tithe, and it is efficient in stretching every dollar and every cent of church donations. Government works with the best intentions, but spending someone else’s money (your tax money money by a bureaucrat) is always more inefficient than the actual owner spending it alone. Taxes are higher than the 10 % tithe and seem to accomplish much less social change. You would rather go to work or go to war?

Accordingly I find that on the West Coast there are very few tech savvy leaders with a track record of both fiscal pragmatism, educational reform and job creation. Certainly the industry lobbyist is smarter at evading taxes than the average Joe, and campaign financing is still dependent on deep pockets despite the innovations of internet retail fund raising.

Would you like your Senator to be as considerate of creating jobs as entrepreneurs are. Jim Goodnight here is a metaphor for all entrepreneurs who dont believe in reckless hire-fire,outsourcing and long term views on people.

Click here to spread this cause- perhaps it will make existing politicians more efficient just by the threat of new competition.

http://www.causes.com/causes/600220-jim-goodnight-for-the-us-senate?recruiter_id=8347178



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Why search optimization can make you like Rebecca Black

Felicia Day, actress and web content producer.
Image via Wikipedia

A highly optimized blog post or web content can get you a lot of attention just like Rebecca Black’s video (provided it passes through the new quality metrics \change*/ in the Search Engine)

But if the underlying content is weak, or based on a shoddy understanding of the content-it can drive lots of horrid comments as well as ensuring that bad word of mouth is spread about the content or you/despite your hard work.

An example of this is copy and paste journalism especially in technology circles, where even a bigger Page Ranked website /blog can get away with scraping or stealing content from a lower page ranked website (or many websites)  after adding a cursory “expert comment”. This is also true when someone who is basically a corporate communication specialist (or PR -public relations) person is given a techinical text and encourage to write about it without completely understanding it.

A mild technical defect in the search engine algorithm is that it does not seem to pay attention to when the content was published, so the copying website or blog actually can get by as fresher content even if it is practically has 90% of the same words). The second flaw is over punishment or manual punishment of excessive linking – this can encourage search optimization minded people to hoard links or discourage trackbacks.

A free internet is one which promotes free sharing of content and does not encourage stealing or un-authorized scraping or content copying. Unfortunately current search engine optimization can encourage scraping and content copying without paying too much attention to origin of the words.

In addition the analytical rigor by which search algorithms search your inboxes (as in search all emails for a keyword) or media rich sites (like Youtube) are quite on a different level of quality altogether. The chances of garbage results are much more while searching for media content and/or emails.

The impact of currency fluctuations on outsourcing businesses globally

 

The impact of currency fluctuations on outsourcing businesses globally.

If you have a current offshore team in a different country/currency zone then you may find that the significant cost savings from outsourcing have vanished due to currency fluctuations that occur for reasons like earthquakes, war or oil- something which is outside the core competency of your business corporation. As off shoring companies incur cost in local currencies but gain revenue in American Dollars and Euro (mostly), they pass on these fluctuating costs to their customers but rarely pass along discounts on existing contracts. Sometimes the offshoring contract actually gains from currency fluctuations.The Indian rupee has fluctuated from  43.62 Rupees per USD (04-01-2005) to 48.58 (12-31-2008) to the current value of 44.65.This makes for a volatility component of almost 10 percentage points to the revenue and profit margins of an off shoring vendor. Inflation in India has been growing at 8.5 % and the annual increase in salaries has been around 10-15 % for the past few years. Offshoring vendors have been known to cut back on quality in recruitment when costs have risen historically, and the current attrition rate in Indian ITES is almost 17%.
This raises important questions for companies going for global bids for the offshoring contracts. Should macroeconomic indicators like currency fluctuations, wage-inflation be part of the request for proposal process (RFP). Would vendors be comfortable in disclosing the ratio of salary costs to billing revenue. Should dips in service quality be penalized by customer. Most importantly, while going in for a multi year contract, the projection of fore-casted savings may vary greatly due to extraneous factors.
(this article was originally written for and published by http://www.indiasoftwarebrief.com/ in their daily newsletter and their socail media channel- see http://www.linkedin.com/groups/impact-currency-fluctuations-on-outsourcing-3825591.S.48411960)

 

 

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HIGHLIGHTS from REXER Survey :R gives best satisfaction

Simple graph showing hierarchical clustering. ...
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A Summary report from Rexer Analytics Annual Survey

 

HIGHLIGHTS from the 4th Annual Data Miner Survey (2010):

 

•   FIELDS & GOALS: Data miners work in a diverse set of fields.  CRM / Marketing has been the #1 field in each of the past four years.  Fittingly, “improving the understanding of customers”, “retaining customers” and other CRM goals are also the goals identified by the most data miners surveyed.

 

•   ALGORITHMS: Decision trees, regression, and cluster analysis continue to form a triad of core algorithms for most data miners.  However, a wide variety of algorithms are being used.  This year, for the first time, the survey asked about Ensemble Models, and 22% of data miners report using them.
A third of data miners currently use text mining and another third plan to in the future.

 

•   MODELS: About one-third of data miners typically build final models with 10 or fewer variables, while about 28% generally construct models with more than 45 variables.

 

•   TOOLS: After a steady rise across the past few years, the open source data mining software R overtook other tools to become the tool used by more data miners (43%) than any other.  STATISTICA, which has also been climbing in the rankings, is selected as the primary data mining tool by the most data miners (18%).  Data miners report using an average of 4.6 software tools overall.  STATISTICA, IBM SPSS Modeler, and R received the strongest satisfaction ratings in both 2010 and 2009.

 

•   TECHNOLOGY: Data Mining most often occurs on a desktop or laptop computer, and frequently the data is stored locally.  Model scoring typically happens using the same software used to develop models.  STATISTICA users are more likely than other tool users to deploy models using PMML.

 

•   CHALLENGES: As in previous years, dirty data, explaining data mining to others, and difficult access to data are the top challenges data miners face.  This year data miners also shared best practices for overcoming these challenges.  The best practices are available online.

 

•   FUTURE: Data miners are optimistic about continued growth in the number of projects they will be conducting, and growth in data mining adoption is the number one “future trend” identified.  There is room to improve:  only 13% of data miners rate their company’s analytic capabilities as “excellent” and only 8% rate their data quality as “very strong”.

 

Please contact us if you have any questions about the attached report or this annual research program.  The 5th Annual Data Miner Survey will be launching next month.  We will email you an invitation to participate.

 

Information about Rexer Analytics is available at www.RexerAnalytics.com. Rexer Analytics continues their impressive journey see http://www.rexeranalytics.com/Clients.html

|My only thought- since most data miners are using multiple tools including free tools as well as paid software, Perhaps a pie chart of market share by revenue and volume would be handy.

Also some ideas on comparing diverse data mining projects by data size, or complexity.

 

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