I was wondering why the planet spends so much money in the $150-billion business process outsourcing industry, especially in voice calls to call centers.
If your iPhone Siri phone can be configured to answer any query, Why can’t it be configured to be a virtual assistant, customer support, marketing outbound or even a super charged call center interactive voice response .
The impact of currency fluctuations on outsourcing businesses globally.
If you have a current offshore team in a different country/currency zone then you may find that the significant cost savings from outsourcing have vanished due to currency fluctuations that occur for reasons like earthquakes, war or oil- something which is outside the core competency of your business corporation. As off shoring companies incur cost in local currencies but gain revenue in American Dollars and Euro (mostly), they pass on these fluctuating costs to their customers but rarely pass along discounts on existing contracts. Sometimes the offshoring contract actually gains from currency fluctuations.The Indian rupee has fluctuated from 43.62 Rupees per USD (04-01-2005) to 48.58 (12-31-2008) to the current value of 44.65.This makes for a volatility component of almost 10 percentage points to the revenue and profit margins of an off shoring vendor. Inflation in India has been growing at 8.5 % and the annual increase in salaries has been around 10-15 % for the past few years. Offshoring vendors have been known to cut back on quality in recruitment when costs have risen historically, and the current attrition rate in Indian ITES is almost 17%.
This raises important questions for companies going for global bids for the offshoring contracts. Should macroeconomic indicators like currency fluctuations, wage-inflation be part of the request for proposal process (RFP). Would vendors be comfortable in disclosing the ratio of salary costs to billing revenue. Should dips in service quality be penalized by customer. Most importantly, while going in for a multi year contract, the projection of fore-casted savings may vary greatly due to extraneous factors.
Yup Yankee Doodle. Welcome to India. Ancient Land of Mystique. Modern Land of taking your job.
Let me give you how many jobs we created in India from you.
“Generation of employment
The rapid growth in IT-BPO industry has created large number of jobs for the expanding employablepopulation. The employment provided by the industry increased more than 8 times over FY2000-2009and reached 2.2 million in FY2009.”
6. Foreign trade grew rapidly and trade surplus was reduced to some extent. The total value of imports and exports for the first three quarters of this year was US$ 2,148.7 billion, up by 37.9 percent year-on-year. The value of exports was US$ 1,134.6 billion, up by 34.0 percent, and the value of imports was US$ 1,014.0 billion, up by 42.4 percent. The trade surplus was US$ 120.6 billion, a decline of US$ 14.9 billion over the same period last year.”
Thats a lot of money employing a lot of Chinese, maybe even more than the 1 million American jobs that went to India.
The computers, electronic equipment, and parts industries experienced the largest growth in trade deficits with China, leading with 627,700 (26%) of all jobs displaced between 2001 and 2008. As a result, the hardest hit Congressional districts were located in California and Texas, where remaining jobs in those industries are concentrated, and in North Carolina, which was hard hit by job displacement in a variety of manufacturing industries
NOTE- Thats also a very sensitive area in terms of security cyber et all
Anyways, thats all now. Thanks for the jobs Yankee boys
(written by an Indian who dislikes job losses anywhere)