Tag: voice

Citrix Webinar – Time Management for better Time Sharing

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I always liked Citrix products when I was a member of the Technical Advisory Board at the University of Tennessee. I especially liked enabling SAS software , R software, Matlab software , ONLY from a browser.

Data Mining through cloud computing, yes University of Tennessee’s analytics server http://analytics.utk.edu was way ahead in 2009- all these softwares at one portal no software needed on your own PC, simply upload data and work on any analytics software.

Here is a nice citrix webinar on managing Time (so you can read more webinars! nah. I think Youtube live streaming events with interactive question and answers is the way of the future while webinars are for Baby Boomers- you can do a test and control experiment yourself if you are in the webinar business. its a web2.oinar)

Register here

http://learn.gotomeeting.com/forms/26May11-APAC-ANZ-G2MC-WBR-L1?url=decisionstats

Standard Disclosure- I have not received any monetary or indirect compensation for promoting this webinar.

————————————————————————————————————————————————————-

Interruptions are productivity killers – between email, phone calls and back-to-back meetings, how do you find time to work on your top priorities?

Join top time-management guru Kent Curtis and learn how to stop “living in your inbox” and start prioritising tasks, messages and appointments according to what is most important.

This webinar takes the best principles from FranklinCovey’s world-class productivity training and teaches you how to apply them while using Microsoft Outlook as your scheduling tool.

Attend this interactive, one-hour webinar to:

Stay focused every day with a reliable planning system utilising Microsoft Outlook.
Control competing demands such as email, voice mail, meetings and interruptions.
Apply a planning process that gets better business results.
Reduce stress by eliminating low priority activities and distractions.
Register for the Webinar

Please forward this to colleagues who might be interested in learning more.

Kind regards,

H.R. Shiever | Managing Director – Asia Pacific

Citrix Online
A division of Citrix Systems, Inc.
http://www.citrixonline.com

Online Meetings Made Easy

GoToMeeting Corporate
Live Webinar

Title:

The New Time Management: Stay Focused Every Day with Reliable Planning

Date:

Thursday, 26 May
Time:

12 Noon Australian EST
10 AM Singapore SGT
7.30 AM India ST
Speakers:
Kent Curtis, Senior Consultant, FranklinCovey

Register here

http://learn.gotomeeting.com/forms/26May11-APAC-ANZ-G2MC-WBR-L1?url=decisionstats

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The Lover: A Poem


The Lover

Your emerald eyes,

Like dewdrops glistening on green grass.

The shine in them,

Is like the twinkling of the stars.

You’re ivory skin,

Reminds me of the moonlight.

Like a gorgeous lily

Colored in silvery white.

Your sunkissed hair,

Blowing gently in the breeze.

I do not look long,

My breath may freeze.

You’re sideways glance,

As sharp as a knife.

Like a Greek goddess or a marble sculpture,

Brought to life.

Your poise, your grace,

Guides my moving pen.

Your beauty brings out,

The poet within.

The tinkle of your soft voice remains in my ears,

Long after you are long gone.

Your memory drives me crazy,

Makes me want to break out in a song.

 

 

Alas, my dear

I am in love with your beauty

But not with you.

This sounds like an obsession,

For this love is not true.

I am a passionate man,

With much passion to spare.

As soon as you leave my thoughts,

Someone else is already there.

 

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Cisco SocialMiner

A highly simplified version of the RSS feed ic...
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A new product from Cisco to mine social media for analytics on sentiment-

http://www.cisco.com/en/US/products/ps11349/index.html

Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.

Cisco SocialMiner provides:

  • The ability to configure multiple campaigns to search for customer postings on the public social web about your company’s products, services, or area of expertise
  • Filtering of social contacts based on preconfigured campaign filters to focus campaign searches
  • Routing of social contacts to skilled customer care representatives in the contact center or to experts in the enterprise–multiple people can work together to handle responses to customer postings through shared work queues
  • Detailed metrics for social media customer care activities, campaign reports, and team reports

With Cisco SocialMiner, your company can listen and respond to customer conversations originating in the social web. Being proactive can help your company enhance its service, improve customer loyalty, garner new customers, and protect your brand.

Table 1. Features and Benefits of Cisco SocialMiner 8.5

Feature Benefits
Product Baseline Features
Social media feeds

• Feeds are configurable sources to capture public social contacts that contain specific words, terms, or phrases.

• Feeds enable you to search for information on the public social web about your company’s products, services, or area of expertise.

• Cisco SocialMiner supports the following types of feeds:

• Facebook

• Twitter
Campaign management

• Groups feeds into campaigns to organize all posting activity related to a product category or business objective

• Produces metrics on campaign activity

• Provides the ability to configure multiple campaigns to search for customer postings on specific products or services

• Groups social contacts for handling by the social media customer care team

• Enables filtering of social contacts based on preconfigured campaign filters to focus campaign searches
Route and queue social contacts

• Enables routing of social contacts to skilled customer care representatives in the contact center

• Draws on expertise in the enterprise by allowing multiple people in the enterprise to work together to handle responses to customer postings through shared work queues

• Enables automated distribution of work to improve efficiency and effectiveness of social media engagement
Tagging

• Allows work to be routed to the appropriate team by grouping each post or social contact into different categories; for example, a post can be marked with the “customer_support” tag; this post will then appear on a customer support agent’s queue for processing
Social media customer care metrics

• Provides detailed metrics on social media customer care activities, campaign reports, and team reports

• Measures work and results

• Manages to service-level goals

• Supports brand management

• Optimizes staffing

• Includes dashboarding of social media posting activity when Cisco Unified Intelligence Center is used
Reporting for social contacts

• Provides a reporting database that can be accessed using any reporting tool, including Cisco Unified Intelligence Center

• Enables customer care management to accurately report on and track social media interactions by the contact center
OpenSocial-compliant gadgets

Representational State Transfer (REST) application programming interfaces (APIs)

• Provides flexible user interface options

• Enables extensive opportunities for customization
Optional integration with full suite of Cisco Collaboration tools

• Allows you to take advantage of the full suite of Cisco Collaboration tools, including Cisco Quad, Cisco Show and Share, and Cisco Pulse technology, to help your social media customer care team quickly find answers to help customers efficiently and effectively

• Easy to maintain with existing IT personnel
Operating Environment
Cisco Unified Computing System™(UCS) C-Series or B-Series Servers

• Requires a Cisco UCS C-Series or B-Series Server.

• Server consolidation means lower cost per server with Cisco UCS Servers.
Architecture
Scalability

• One server supports up to 30 simultaneous social media customer care users and 10,000 social contacts per hour.
Management
Cisco Unified Real-Time Monitoring Tool (RTMT)

• Operational management is enhanced through integration with the Cisco Unified RTMT, providing consistent application monitoring across Cisco Unified Communications Solutions.
Simple Network Management Protocol (SNMP)

• SNMP with an associated MIB is supported through the Cisco Voice Operating System (VOS).
Reporting
Cisco Unified Intelligence Center

• Create customizable reports of social media customer care events using Cisco Unified Intelligence Center (purchased separately).

 

 

Microsoft Online Games

No, this is not about the X Box kind of games. It is about Microsoft ‘s tactical shift in the online space from going it alone, and building stuff itself, –to partnering, and sometimes investing and exiting business.

In Blogs- It recently announced a migration of MS Live Spaces to WordPress.com – It gives Automattic 30 million more users- no small change consider there were 26 million existing WP users.

Microsoft Messenger, which is the oldest online app in the suite, now provides instant messaging services to about 350 million users, and from now on Windows Live Writer works specifically with the WordPress.com blog service by default. Hopefully Skype, and Google Voice will show MS the way to monitize that business app yet.

Google buying blogger-blogspot seems to have done little, but given Biz Stone room to create another content disruption-Twitter.

With the round of lawsuits by proxy, in Android -Motorola, or for acquisitions – MS is just doing what Marc Anderseen (who’s apparently a better VC than Paul Allen was), Sun and co did to it in the nineties.

Google seems to be regretting putting a spade in the Yahoo acquisition- that would have tied up a big chunk of Idle MS cash- leaving it little room for niche investments (like the 250 mill that helped Facebook ramp up in time).

The real surprise here could be Apple- it has shown little interest in cloud computing- and it seems to be testing the waters with Ping. But Apple sure smells competition- and Android is doing to Iphone what Windows did to the Mac in the early 1990’s.

Google lacks presence in online gaming (despite it’s own Zynga investment)- and needs to start monetizing properties like Android OS (say 10$ for every phone license ??), Google Maps (as an app for GPS) and Google Voice. Indeed it may be time for the big G to start thinking of spinning off atleast some products- earning better returns, while retaining control (dual stock splits) and killing those anti trust lawyer fees forever.

As the Ancient Chinese said, May you live in interesting times. Fun to watch the online games people play.

 

 

Gmail Video Chat and Voice

It’s quite handy especially who spend a lot of time on email and on phone- the GmailPhone

Try it in case you havent.