Sugar CRM: Forrester Webinar

Analytické CRM
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https://sugarcrmevents.webex.com/mw0306lb/mywebex/default.do?nomenu=true&siteurl=sugarcrmevents&service=6&main_url=https://sugarcrmevents.webex.com/ec0605lb/eventcenter/event/eventAction.do%3FtheAction%3Ddetail%26confViewID%3D279191911%26siteurl%3Dsugarcrmevents%26%26%26

Date and time:

Thursday, December 2, 2010 11:00 am 
Pacific Standard Time (San Francisco, GMT-08:00) 
Change time zone

Thursday, December 2, 2010 2:00 pm 
Eastern Standard Time (New York, GMT-05:00)
Thursday, December 2, 2010 7:00 pm
Western European Time (London, GMT)
Thursday, December 2, 2010 8:00 pm
Europe Time (Berlin, GMT+01:00)
Duration: 1 hour
Description:
Every organization wants to improve the way they manage their customer relationships. But until recently, adding robust CRM tools to your organization was a time consuming and cost prohibitive endeavor for many resources-constrained organizations. Until Now. On December 2 join us to learn how new developments in technology like open source, cloud computing and web 2.0 – are making it easier than ever to add a top notch CRM system to your operations. 

 

This live webinar hosted by SugarCRM will feature Forrester Research, Inc. Vice President William Band, named one CRM Magazine’s 2007 Influential Leaders. Mr. Band will discuss the current state of the market, review the major trends affecting the CRM landscape, and discuss some criteria you can use to ensure your next CRM decision is the right one.

In addition, all attendees of the live webinar will receive a complimentary download a recent Forrester Wave™ Report! Register today!

Speakers:

William Band, Vice President, Forrester Research
Martin Schneider, Sr. Director Communications, SugarCRM

Who Should Attend:
VP Sales, VP Marketing, CIO’s, Head of Customer Support and other technical decision makers

Brief Interview Timo Elliott

Here is a brief interview with Timo Elliott.Timo Elliott is a 19-year veteran of SAP Business Objects.

Ajay- What are the top 5 events in Business Integration and Data Visualization services you saw in 2010 and what are the top three trends you see in these in 2011.


Timo-

Top five events in 2010:

(1) Back to strong market growth. IT spending plummeted last year (BI continued to grow, but more slowly than previous years). This year, organizations reopened their wallets and funded new analytics initiatives — all the signs indicate that BI market growth will be double that of 2009.

(2) The launch of the iPad. Mobile BI has been around for years, but the iPad opened the floodgates of organizations taking a serious look at mobile analytics — and the easy-to-use, executive-friendly iPad dashboards have considerably raised the profile of analytics projects inside organizations.

(3) Data warehousing got exciting again. Decades of incremental improvements (column databases, massively parallel processing, appliances, in-memory processing…) all came together with robust commercial offers that challenged existing data storage and calculation methods. And new “NoSQL” approaches, designed for the new problems of massive amounts of less-structured web data, started moving into the mainstream.

(4) The end of Google Wave, the start of social BI.Google Wave was launched as a rethink of how we could bring together email, instant messaging, and social networks. While Google decided to close down the technology this year, it has left its mark, notably by influencing the future of “social BI”, with several major vendors bringing out commercial products this year.

(5) The start of the big BI merge. While several small independent BI vendors reported strong growth, the major trend of the year was consolidation and integration: the BI megavendors (SAP, Oracle, IBM, Microsoft) increased their market share (sometimes by acquiring smaller vendors, e.g. IBM/SPSS and SAP/Sybase) and integrated analytics with their existing products, blurring the line between BI and other technology areas.

Top three trends next year:

(1) Analytics, reinvented. New DW techniques make it possible to do sub-second, interactive analytics directly against row-level operational data. Now BI processes and interfaces need to be rethought and redesigned to make best use of this — notably by blurring the distinctions between the “design” and “consumption” phases of BI.

(2) Corporate and personal BI come together. The ability to mix corporate and personal data for quick, pragmatic analysis is a common business need. The typical solution to the problem — extracting and combining the data into a local data store (either Excel or a departmental data mart) — pleases users, but introduces duplication and extra costs and makes a mockery of information governance. 2011 will see the rise of systems that let individuals and departments load their data into personal spaces in the corporate environment, allowing pragmatic analytic flexibility without compromising security and governance.

(3) The next generation of business applications. Where are the business applications designed to support what people really do all day, such as implementing this year’s strategy, launching new products, or acquiring another company? 2011 will see the first prototypes of people-focused, flexible, information-centric, and collaborative applications, bringing together the best of business intelligence, “enterprise 2.0”, and existing operational applications.

And one that should happen, but probably won’t:

(4) Intelligence = Information + PEOPLE. Successful analytics isn’t about technology — it’s about people, process, and culture. The biggest trend in 2011 should be organizations spending the majority of their efforts on user adoption rather than technical implementation.                 About- http://timoelliott.com/blog/about

Timo Elliott is a 19-year veteran of SAP BusinessObjects, and has spent the last twenty years working with customers around the world on information strategy.

He works closely with SAP research and innovation centers around the world to evangelize new technology prototypes.

His popular Business Analytics and SAPWeb20 blogs track innovation in analytics and social media, including topics such as augmented corporate reality, collaborative decision-making, and social network analysis.

His PowerPoint Twitter Tools lets presenters see and react to tweets in real time, embedded directly within their slides.

A popular and engaging speaker, Elliott presents regularly to IT and business audiences at international conferences, on subjects such as why BI projects fail and what to do about it, and the intersection of BI and enterprise 2.0.

Prior to Business Objects, Elliott was a computer consultant in Hong Kong and led analytics projects for Shell in New Zealand. He holds a first-class honors degree in Economics with Statistics from Bristol University, England. He blogs on http://timoelliott.com/blog/ (one of the best designed blogs in BI) . You can see more about him personal web site here and photo/sketch blog here. You should follow Timo at http://twitter.com/timoelliott

Art Credit- Timo Elliott

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Short Interview Jill Dyche

Here is brief one question interview with Jill Dyche , founder Baseline Consulting.

 

In 2010.

 

  • It was more about consciousness-raising in the executive suite—
  • getting C-level managers to understand the ongoing value proposition of BI,
  • why MDM isn’t their father’s database, and
  • how data governance can pay for itself over time.
  • Some companies succeeded with these consciousness-raising efforts. Some didn’t.

 

But three big ones in 2011 would be:

  1. Predictive analytics in the cloud. The technology is now ready, and so is the market—and that includes SMB companies.
  2. Enterprise search being baked into (commoditized) BI software tools. (The proliferation of static reports is SO 2006!)
  3. Data governance will begin paying dividends. Until now it was all about common policies for data. In 2011, it will be about ROI.

I do a “Predictions for the coming year” article every January for TDWI,

Note- Jill ‘s January TDWI article seems worth waiting for in this case.

About-

Source-http://www.baseline-consulting.com/pages/page.asp?page_id=49125

Partner and Co-Founder

Jill Dyché is a partner and co-founder of Baseline Consulting.  She is responsible for key client strategies and market analysis in the areas of data governance, business intelligence, master data management, and customer relationship management. 

Jill counsels boards of directors on the strategic importance of their information investments.

Author

Jill is the author of three books on the business value of IT. Jill’s first book, e-Data (Addison Wesley, 2000) has been published in eight languages. She is a contributor to Impossible Data Warehouse Situations: Solutions from the Experts (Addison Wesley, 2002), and her book, The CRM Handbook (Addison Wesley, 2002), is the bestseller on the topic. 

Jill’s work has been featured in major publications such as Computerworld, Information Week, CIO Magazine, the Wall Street Journal, the Chicago Tribune and Newsweek.com. Jill’s latest book, Customer Data Integration (John Wiley and Sons, 2006) was co-authored with Baseline partner Evan Levy, and shows the business breakthroughs achieved with integrated customer data.

Industry Expert

Jill is a featured speaker at industry conferences, university programs, and vendor events. She serves as a judge for several IT best practice awards. She is a member of the Society of Information Managementand Women in Technology, a faculty member of TDWI, and serves as a co-chair for the MDM Insight conference. Jill is a columnist for DM Review, and a blogger for BeyeNETWORK and Baseline Consulting.

 

Complex Event Processing- SASE Language

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Complex Event Processing (CEP- not to be confused by Circular Probability Error) is defined processing many events happening across all the layers of an organization, identifying the most meaningful events within the event cloud, analyzing their impact, and taking subsequent action in real time.

Software supporting CEP are-

Oracle http://www.oracle.com/us/technologies/soa/service-oriented-architecture-066455.html

Oracle CEP is a Java application server for the development and deployment of high-performance event driven applications. It can detect patterns in the flow of events and message payloads, often based on filtering, correlation, and aggregation across event sources, and includes industry leading temporal and ordering capabilities. It supports ultra-high throughput (1 million/sec++) and microsecond latency.

Tibco is also trying to get into this market (it claims to have a 40 % market share in the public CEP market 😉 though probably they have not measured the DoE and DoD as worthy of market share yet

– see webcast by TIBCO ‘s head here http://www.tibco.com/products/business-optimization/complex-event-processing/default.jsp

and product info here-http://www.tibco.com/products/business-optimization/complex-event-processing/businessevents/default.jsp

TIBCO is the undisputed leader in complex event processing (CEP) software with over 40 percent market share, according to a recent IDC Study.

A good explanation of how social media itself can be used as an analogy for CEP is given in this SAS Global Paper

http://support.sas.com/resources/papers/proceedings10/040-2010.pdf

You can see a report on Predictive Analytics and Data Mining  in q1 2010 also from SAS’s website  at –http://www.sas.com/news/analysts/forresterwave-predictive-analytics-dm-104388-0210.pdf

A very good explanation on architecture involved is given by SAS CTO Keith Collins here on SAS’s Knowledge Exchange site,

http://www.sas.com/knowledge-exchange/risk/four-ways-divide-conquer.html

What it is: Methods 1 through 3 look at historical data and traditional architectures with information stored in the warehouse. In this environment, it often takes months of data cleansing and preparation to get the data ready to analyze. Now, what if you want to make a decision or determine the effect of an action in real time, as a sale is made, for instance, or at a specific step in the manufacturing process. With streaming data architectures, you can look at data in the present and make immediate decisions. The larger flood of data coming from smart phones, online transactions and smart-grid houses will continue to increase the amount of data that you might want to analyze but not keep. Real-time streaming, complex event processing (CEP) and analytics will all come together here to let you decide on the fly which data is worth keeping and which data to analyze in real time and then discard.

When you use it: Radio-frequency identification (RFID) offers a good user case for this type of architecture. RFID tags provide a lot of information, but unless the state of the item changes, you don’t need to keep warehousing the data about that object every day. You only keep data when it moves through the door and out of the warehouse.

The same concept applies to a customer who does the same thing over and over. You don’t need to keep storing data for analysis on a regular pattern, but if they change that pattern, you might want to start paying attention.

Figure  4: Traditional architecture vs. streaming architecture

Figure 4: Traditional architecture vs. streaming architecture

 

In academia  here is something called SASE Language

  • A rich declarative event language
  • Formal semantics of the event language
  • Theorectical underpinnings of CEP
  • An efficient automata-based implementation

http://sase.cs.umass.edu/

and

http://avid.cs.umass.edu/sase/index.php?page=navleft_1col

Financial Services

The query below retrieves the total trading volume of Google stocks in the 4 hour period after some bad news occurred.

PATTERN SEQ(News a, Stock+ b[ ])WHERE   [symbol]    AND	a.type = 'bad'    AND	b[i].symbol = 'GOOG' WITHIN  4 hoursHAVING  b[b.LEN].volume < 80%*b[1].volumeRETURN  sum(b[ ].volume)

The next query reports a one-hour period in which the price of a stock increased from 10 to 20 and its trading volume stayed relatively stable.

PATTERN	SEQ(Stock+ a[])WHERE 	 [symbol]   AND	  a[1].price = 10   AND	  a[i].price > a[i-1].price   AND	  a[a.LEN].price = 20            WITHIN  1 hourHAVING	avg(a[].volume) ≥ a[1].volumeRETURN	a[1].symbol, a[].price

The third query detects a more complex trend: in an hour, the volume of a stock started high, but after a period of price increasing or staying relatively stable, the volume plummeted.

PATTERN SEQ(Stock+ a[], Stock b)WHERE 	 [symbol]   AND	  a[1].volume > 1000   AND	  a[i].price > avg(a[…i-1].price))   AND	  b.volume < 80% * a[a.LEN].volume           WITHIN  1 hourRETURN	a[1].symbol, a[].(price,volume), b.(price,volume)

(note from Ajay-

 

I was not really happy about the depth of resources on CEP available online- there seem to be missing bits and pieces in both open source, academic and corporate information- one reason for this is the obvious military dual use of this technology- like feeds from Satellite, Audio Scans, etc)

Interview Jamie Nunnelly NISS

An interview with Jamie Nunnelly, Communications Director of National Institute of Statistical Sciences

Ajay– What does NISS do? And What does SAMSI do?

Jamie– The National Institute of Statistical Sciences (NISS) was established in 1990 by the national statistics societies and the Research Triangle universities and organizations, with the mission to identify, catalyze and foster high-impact, cross-disciplinary and cross-sector research involving the statistical sciences.

NISS is dedicated to strengthening and serving the national statistics community, most notably by catalyzing community members’ participation in applied research driven by challenges facing government and industry. NISS also provides career development opportunities for statisticians and scientists, especially those in the formative stages of their careers.

The Institute identifies emerging issues to which members of the statistics community can make key contributions, and then catalyzes the right combinations of researchers from multiple disciplines and sectors to tackle each problem. More than 300 researchers from over 100 institutions have worked on our projects.

The Statistical and Applied Mathematical Sciences Institute (SAMSI) is a partnership of Duke University,  North Carolina State University, The University of North Carolina at Chapel Hill, and NISS in collaboration with the William Kenan Jr. Institute for Engineering, Technology and Science and is part of the Mathematical Sciences Institutes of the NSF.

SAMSI focuses on 1-2 programs of research interest in the statistical and/or applied mathematical area and visitors from around the world are involved with the programs and come from a variety of disciplines in addition to mathematics and statistics.

Many come to SAMSI to attend workshops, and also participate in working groups throughout the academic year. Many of the working groups communicate via WebEx so people can be involved with the research remotely. SAMSI also has a robust education and outreach program to help undergraduate and graduate students learn about cutting edge research in applied mathematics and statistics.

Ajay– What successes have you had in 2010- and what do you need to succeed in 2011. Whats planned for 2011 anyway

Jamie– NISS has had a very successful collaboration with the National Agricultural Statistical Service (NASS) over the past two years that was just renewed for the next two years. NISS & NASS had three teams consisting of a faculty researcher in statistics, a NASS researcher, a NISS mentor, a postdoctoral fellow and a graduate student working on statistical modeling and other areas of research for NASS.

NISS is also working on a syndromic surveillance project with Clemson University, Duke University, The University of Georgia, The University of South Carolina. The group is currently working with some hospitals to test out a model they have been developing to help predict disease outbreak.

SAMSI had a very successful year with two programs ending this past summer, which were the Stochastic Dynamics program and the Space-time Analysis for Environmental Mapping, Epidemiology and Climate Change. Several papers were written and published and many presentations have been made at various conferences around the world regarding the work that was conducted as SAMSI last year.

Next year’s program is so big that the institute has decided to devote all it’s time and energy around it, which is uncertainty quantification. The opening workshop, in addition to the main methodological theme, will be broken down into three areas of interest under this broad umbrella of research: climate change, engineering and renewable energy, and geosciences.

Ajay– Describe your career in science and communication.

Jamie– I have been in communications since 1985, working for large Fortune 500 companies such as General Motors and Tropicana Products. I moved to the Research Triangle region of North Carolina after graduate school and got into economic development and science communications first working for the Research Triangle Regional Partnership in 1994.

From 1996-2005 I was the communications director for the Research Triangle Park, working for the Research Triangle Foundation of NC. I published a quarterly magazine called The Park Guide for awhile, then came to work for NISS and SAMSI in 2008.

I really enjoy working with the mathematicians and statisticians. I always joke that I am the least educated person working here and that is not far from the truth! I am honored to help get the message out about all of the important research that is conducted here each day that is helping to improve the lives of so many people out there.

Ajay– Research Triangle or Silicon Valley– Which is better for tech people and why? Your opinion

Jamie– Both the Silicon Valley and Research Triangle are great regions for tech people to locate, but of course, I have to be biased and choose Research Triangle!

Really any place in the world that you find many universities working together with businesses and government, you have an area that will grow and thrive, because the collaborations help all of us generate new ideas, many of which blossom into new businesses, or new endeavors of research.

The quality of life in places such as the Research Triangle is great because you have people from around the world moving to a place, each bringing his/her culture, food, and uniqueness to this place, and enriching everyone else as a result.

Two advantages the Research Triangle has over Silicon Valley are that the Research Triangle has a bigger diversity of industries, so when the telecommunications industry busted back in 2001-02, the region took a hit, but the biotechnology industry was still growing, so unemployment rose, but not to the extent that other areas might have experienced.

The latest recession has hit us all very hard, so even this strategy has not made us immune to having high unemployment, but the Research Triangle region has been pegged by experts to be one of the first regions to emerge out of the Great Recession.

The other advantage I think we have is that our cost of living is still much more reasonable than Silicon Valley. It’s still possible to get a nice sized home, some land and not break the bank!

Ajay– How do you manage an active online social media presence, your job and your family. How important is balance in professional life and when young professional should realize this?

Jamie– Balance is everything, isn’t it? When I leave the office, I turn off my iPhone and disconnect from Twitter/Facebook etc.

I know that is not recommended by some folks, but I am a one person communications department and I love my family and friends and feel its important to devote time to them as well as to my career.

I think it is very important for young people to establish this early in their careers because if they don’t they will fall victim to working way too many hours and really, who loves you at the end of the day?

Your company may appreciate all you do for them, but if you leave, or you get sick and cannot work for them, you will be replaced

. Lee Iacocca, former CEO of Chrystler, said, “No matter what you’ve done for yourself or for humanity, if you can’t look back on having given love and attention to your own family, what have you really accomplished?” I think that is what is really most important in life.

About-

Jamie Nunnelly has been in communications for 25 years. She is currently on the board of directors for Chatham County Economic Development Corporation and Leadership Triangle & is a member of the International Association of Business Communicators and the Public Relations Society of America. She earned a bachelor’s degree in interpersonal and public communications at Bowling Green State University and a master’s degree in mass communications at the University of South Florida.

You can contact Jamie at http://niss.org/content/jamie-nunnelly or on twitter at

STEM is cool

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A good video created by my favorite social media people from a company in North Carolina.

STEM is cool (Science Technology Engineering Maths?)

No, Science is not kool aid- it is just COOL. and better paying than watching Justin Bieber or Lady Gaga videos. Get those lazy teenagers out of Glee clubs and back into Science clubs.

The video itself-

Disclaimer- I have no direct or indirect  financial relationship with the creators of this video. I think it is cool people express creativity in positive ways to help their favorite software,company, and even the world. Blah Blah Blah 🙂

Yeah, STEM is cool again.

 

 

A Poem on Demand

On Demand entertainment I need to hear
On Demand information of webcasts, white papers dear
On demand downloads of information I am told I really need
Sometimes it is tough to keep which is shallow what is deep

Is it really on demand or were you overwhelmed and manipulated by the supply
On Demand Supply and estimates of forecasts of influencer of the demand
Friendship is also on demand

But Loneliness is Free and Open Source
And so is Freedom

How many Fans, Followers, Likes can you get
Before your critical mass makes you Viral
Like a Video Bieber whose clothes are torn by crowds

Searching for your 900 seconds of On Demand fame
You want to be paid on demand but work only on a creative fancy
Your on demand laziness is too demanding now
Ceteras Paribus, On demand is too much to demand
and much too on always on 24 7

Give me a book a friend and some peace and quiet
Bet you things arent there on supply but always on demand
Or are they?