Tag: Customer

2011 Forecast-ying

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I had recently asked some friends from my Twitter lists for their take on 2011, atleast 3 of them responded back with the answer, 1 said they were still on it, and 1 claimed a recent office event.

Anyways- I take note of the view of forecasting from

http://www.uiah.fi/projekti/metodi/190.htm

The most primitive method of forecasting is guessing. The result may be rated acceptable if the person making the guess is an expert in the matter.

Ajay- people will forecast in end 2010 and 2011. many of them will get forecasts wrong, some very wrong, but by Dec 2011 most of them would be writing forecasts on 2012. almost no one will get called on by irate users-readers- (hey you got 4 out of 7 wrong last years forecast!) just wont happen. people thrive on hope. so does marketing. in 2011- and before

and some forecasts from Tom Davenport’s The International Institute for Analytics (IIA) at

http://iianalytics.com/2010/12/2011-predictions-for-the-analytics-industry/

Regulatory and privacy constraints will continue to hamper growth of marketing analytics.

(I wonder how privacy and analytics can co exist in peace forever- one view is that model building can use anonymized data suppose your IP address was anonymized using a standard secret Coco-Cola formula- then whatever model does get built would not be of concern to you individually as your privacy is protected by the anonymization formula)

Anyway- back to the question I asked-

What are the top 5 events in your industry (events as in things that occured not conferences) and what are the top 3 trends in 2011.

I define my industry as being online technology writing- research (with a heavy skew on stat computing)

My top 5 events for 2010 were-

1) Consolidation- Big 5 software providers in BI and Analytics bought more, sued more, and consolidated more.  The valuations rose. and rose. leading to even more smaller players entering. Thus consolidation proved an oxy moron as total number of influential AND disruptive players grew.

 

2) Cloudy Computing- Computing shifted from the desktop but to the mobile and more to the tablet than to the cloud. Ipad front end with Amazon Ec2 backend- yup it happened.

3) Open Source grew louder- yes it got more clients. and more revenue. did it get more market share. depends on if you define market share by revenues or by users.

Both Open Source and Closed Source had a good year- the pie grew faster and bigger so no one minded as long their slices grew bigger.

4) We didnt see that coming –

Technology continued to surprise with events (thats what we love! the surprises)

Revolution Analytics broke through R’s Big Data Barrier, Tableau Software created a big Buzz,  Wikileaks and Chinese FireWalls gave technology an entire new dimension (though not universally popular one).

people fought wars on emails and servers and social media- unfortunately the ones fighting real wars in 2009 continued to fight them in 2010 too

5) Money-

SAP,SAS,IBM,Oracle,Google,Microsoft made more money than ever before. Only Facebook got a movie named on itself. Venture Capitalists pumped in money in promising startups- really as if in a hurry to park money before tax cuts expired in some countries.

 

2011 Top Three Forecasts

1) Surprises- Expect to get surprised atleast 10 % of the time in business events. As internet grows the communication cycle shortens, the hype cycle amplifies buzz-

more unstructured data  is created (esp for marketing analytics) leading to enhanced volatility

2) Growth- Yes we predict technology will grow faster than the automobile industry. Game changers may happen in the form of Chrome OS- really its Linux guys-and customer adaptability to new USER INTERFACES. Design will matter much more in technology on your phone, on your desktop and on your internet. Packaging sells.

False Top Trend 3) I will write a book on business analytics in 2011. yes it is true and I am working with A publisher. No it is not really going to be a top 3 event for anyone except me,publisher and lucky guys who read it.

3) Creating technology and technically enabling creativity will converge at an accelerated rate. use of widgets, guis, snippets, ide will ensure creative left brains can code easier. and right brains can design faster and better due to a global supply chain of techie and artsy professionals.

 

 

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Sugar CRM: Forrester Webinar

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https://sugarcrmevents.webex.com/mw0306lb/mywebex/default.do?nomenu=true&siteurl=sugarcrmevents&service=6&main_url=https://sugarcrmevents.webex.com/ec0605lb/eventcenter/event/eventAction.do%3FtheAction%3Ddetail%26confViewID%3D279191911%26siteurl%3Dsugarcrmevents%26%26%26

Date and time:

Thursday, December 2, 2010 11:00 am 
Pacific Standard Time (San Francisco, GMT-08:00) 
Change time zone
Thursday, December 2, 2010 2:00 pm 
Eastern Standard Time (New York, GMT-05:00)
Thursday, December 2, 2010 7:00 pm
Western European Time (London, GMT)
Thursday, December 2, 2010 8:00 pm
Europe Time (Berlin, GMT+01:00)
Duration: 1 hour
Description:
Every organization wants to improve the way they manage their customer relationships. But until recently, adding robust CRM tools to your organization was a time consuming and cost prohibitive endeavor for many resources-constrained organizations. Until Now. On December 2 join us to learn how new developments in technology like open source, cloud computing and web 2.0 – are making it easier than ever to add a top notch CRM system to your operations. 

 

This live webinar hosted by SugarCRM will feature Forrester Research, Inc. Vice President William Band, named one CRM Magazine’s 2007 Influential Leaders. Mr. Band will discuss the current state of the market, review the major trends affecting the CRM landscape, and discuss some criteria you can use to ensure your next CRM decision is the right one.

In addition, all attendees of the live webinar will receive a complimentary download a recent Forrester Wave™ Report! Register today!

Speakers:

William Band, Vice President, Forrester Research
Martin Schneider, Sr. Director Communications, SugarCRM

Who Should Attend:
VP Sales, VP Marketing, CIO’s, Head of Customer Support and other technical decision makers
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Short Interview Jill Dyche

Here is brief one question interview with Jill Dyche , founder Baseline Consulting.

 

In 2010.

 

  • It was more about consciousness-raising in the executive suite—
  • getting C-level managers to understand the ongoing value proposition of BI,
  • why MDM isn’t their father’s database, and
  • how data governance can pay for itself over time.
  • Some companies succeeded with these consciousness-raising efforts. Some didn’t.

 

But three big ones in 2011 would be:

  1. Predictive analytics in the cloud. The technology is now ready, and so is the market—and that includes SMB companies.
  2. Enterprise search being baked into (commoditized) BI software tools. (The proliferation of static reports is SO 2006!)
  3. Data governance will begin paying dividends. Until now it was all about common policies for data. In 2011, it will be about ROI.

I do a “Predictions for the coming year” article every January for TDWI,

Note- Jill ‘s January TDWI article seems worth waiting for in this case.

About-

Source-http://www.baseline-consulting.com/pages/page.asp?page_id=49125

Partner and Co-Founder

Jill Dyché is a partner and co-founder of Baseline Consulting.  She is responsible for key client strategies and market analysis in the areas of data governance, business intelligence, master data management, and customer relationship management. 

Jill counsels boards of directors on the strategic importance of their information investments.

Author

Jill is the author of three books on the business value of IT. Jill’s first book, e-Data (Addison Wesley, 2000) has been published in eight languages. She is a contributor to Impossible Data Warehouse Situations: Solutions from the Experts (Addison Wesley, 2002), and her book, The CRM Handbook (Addison Wesley, 2002), is the bestseller on the topic. 

Jill’s work has been featured in major publications such as Computerworld, Information Week, CIO Magazine, the Wall Street Journal, the Chicago Tribune and Newsweek.com. Jill’s latest book, Customer Data Integration (John Wiley and Sons, 2006) was co-authored with Baseline partner Evan Levy, and shows the business breakthroughs achieved with integrated customer data.

Industry Expert

Jill is a featured speaker at industry conferences, university programs, and vendor events. She serves as a judge for several IT best practice awards. She is a member of the Society of Information Managementand Women in Technology, a faculty member of TDWI, and serves as a co-chair for the MDM Insight conference. Jill is a columnist for DM Review, and a blogger for BeyeNETWORK and Baseline Consulting.

 

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Complex Event Processing- SASE Language

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Complex Event Processing (CEP- not to be confused by Circular Probability Error) is defined processing many events happening across all the layers of an organization, identifying the most meaningful events within the event cloud, analyzing their impact, and taking subsequent action in real time.

Software supporting CEP are-

Oracle http://www.oracle.com/us/technologies/soa/service-oriented-architecture-066455.html

Oracle CEP is a Java application server for the development and deployment of high-performance event driven applications. It can detect patterns in the flow of events and message payloads, often based on filtering, correlation, and aggregation across event sources, and includes industry leading temporal and ordering capabilities. It supports ultra-high throughput (1 million/sec++) and microsecond latency.

Tibco is also trying to get into this market (it claims to have a 40 % market share in the public CEP market 😉 though probably they have not measured the DoE and DoD as worthy of market share yet

– see webcast by TIBCO ‘s head here http://www.tibco.com/products/business-optimization/complex-event-processing/default.jsp

and product info here-http://www.tibco.com/products/business-optimization/complex-event-processing/businessevents/default.jsp

TIBCO is the undisputed leader in complex event processing (CEP) software with over 40 percent market share, according to a recent IDC Study.

A good explanation of how social media itself can be used as an analogy for CEP is given in this SAS Global Paper

http://support.sas.com/resources/papers/proceedings10/040-2010.pdf

You can see a report on Predictive Analytics and Data Mining  in q1 2010 also from SAS’s website  at –http://www.sas.com/news/analysts/forresterwave-predictive-analytics-dm-104388-0210.pdf

A very good explanation on architecture involved is given by SAS CTO Keith Collins here on SAS’s Knowledge Exchange site,

http://www.sas.com/knowledge-exchange/risk/four-ways-divide-conquer.html

What it is: Methods 1 through 3 look at historical data and traditional architectures with information stored in the warehouse. In this environment, it often takes months of data cleansing and preparation to get the data ready to analyze. Now, what if you want to make a decision or determine the effect of an action in real time, as a sale is made, for instance, or at a specific step in the manufacturing process. With streaming data architectures, you can look at data in the present and make immediate decisions. The larger flood of data coming from smart phones, online transactions and smart-grid houses will continue to increase the amount of data that you might want to analyze but not keep. Real-time streaming, complex event processing (CEP) and analytics will all come together here to let you decide on the fly which data is worth keeping and which data to analyze in real time and then discard.

When you use it: Radio-frequency identification (RFID) offers a good user case for this type of architecture. RFID tags provide a lot of information, but unless the state of the item changes, you don’t need to keep warehousing the data about that object every day. You only keep data when it moves through the door and out of the warehouse.

The same concept applies to a customer who does the same thing over and over. You don’t need to keep storing data for analysis on a regular pattern, but if they change that pattern, you might want to start paying attention.

Figure 4: Traditional architecture vs. streaming architecture

Figure 4: Traditional architecture vs. streaming architecture

 

In academia  here is something called SASE Language

  • A rich declarative event language
  • Formal semantics of the event language
  • Theorectical underpinnings of CEP
  • An efficient automata-based implementation

http://sase.cs.umass.edu/

and

http://avid.cs.umass.edu/sase/index.php?page=navleft_1col

Financial Services

The query below retrieves the total trading volume of Google stocks in the 4 hour period after some bad news occurred.

PATTERN SEQ(News a, Stock+ b[ ])WHERE   [symbol]    AND	a.type = 'bad'    AND	b[i].symbol = 'GOOG' WITHIN  4 hoursHAVING  b[b.LEN].volume < 80%*b[1].volumeRETURN  sum(b[ ].volume)

The next query reports a one-hour period in which the price of a stock increased from 10 to 20 and its trading volume stayed relatively stable.

PATTERN	SEQ(Stock+ a[])WHERE 	 [symbol]   AND	  a[1].price = 10   AND	  a[i].price > a[i-1].price   AND	  a[a.LEN].price = 20            WITHIN  1 hourHAVING	avg(a[].volume) ≥ a[1].volumeRETURN	a[1].symbol, a[].price

The third query detects a more complex trend: in an hour, the volume of a stock started high, but after a period of price increasing or staying relatively stable, the volume plummeted.

PATTERN SEQ(Stock+ a[], Stock b)WHERE 	 [symbol]   AND	  a[1].volume > 1000   AND	  a[i].price > avg(a[…i-1].price))   AND	  b.volume < 80% * a[a.LEN].volume           WITHIN  1 hourRETURN	a[1].symbol, a[].(price,volume), b.(price,volume)

(note from Ajay-

 

I was not really happy about the depth of resources on CEP available online- there seem to be missing bits and pieces in both open source, academic and corporate information- one reason for this is the obvious military dual use of this technology- like feeds from Satellite, Audio Scans, etc)

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Brief Interview with James G Kobielus

Here is a brief one question interview with James Kobielus, Senior Analyst, Forrester.

Ajay-Describe the five most important events in Predictive Analytics you saw in 2010 and the top three trends in 2011 as per you.

Jim-

Five most important developments in 2010:

  • Continued emergence of enterprise-grade Hadoop solutions as the core of the future cloud-based platforms for advanced analytics
  • Development of the market for analytic solution appliances that incorporate several key features for advanced analytics: massively parallel EDW appliance, in-database analytics and data management function processing, embedded statistical libraries, prebuilt logical domain models, and integrated modeling and mining tools
  • Integration of advanced analytics into core BI platforms with user-friendly, visual, wizard-driven, tools for quick, exploratory predictive modeling, forecasting, and what-if analysis by nontechnical business users
  • Convergence of predictive analytics, data mining, content analytics, and CEP in integrated tools geared  to real-time social media analytics
  • Emergence of CRM and other line-of-business applications that support continuously optimized “next-best action” business processes through embedding of predictive models, orchestration engines, business rules engines, and CEP agility

Three top trends I see in the coming year, above and beyond deepening and adoption of the above-bulleted developments:

  • All-in-memory, massively parallel analytic architectures will begin to gain a foothold in complex EDW environments in support of real-time elastic analytics
  • Further crystallization of a market for general-purpose “recommendation engines” that, operating inline to EDWs, CEP environments, and BPM platforms, enable “next-best action” approaches to emerge from today’s application siloes
  • Incorporation of social network analysis functionality into a wider range of front-office business processes to enable fine-tuned behavioral-based customer segmentation to drive CRM optimization

About –http://www.forrester.com/rb/analyst/james_kobielus

James G. Kobielus
Senior Analyst, Forrester Research

RESEARCH FOCUS

James serves Business Process & Applications professionals. He is a leading expert on data warehousing, predictive analytics, data mining, and complex event processing. In addition to his core coverage areas, James contributes to Forrester’s research in business intelligence, data integration, data quality, and master data management.

PREVIOUS WORK EXPERIENCE

James has a long history in IT research and consulting and has worked for both vendors and research firms. Most recently, he was at Current Analysis, an IT research firm, where he was a principal analyst covering topics ranging from data warehousing to data integration and the Semantic Web. Prior to that position, James was a senior technical systems analyst at Exostar (a hosted supply chain management and eBusiness hub for the aerospace and defense industry). In this capacity, James was responsible for identifying and specifying product/service requirements for federated identity, PKI, and other products. He also worked as an analyst for the Burton Group and was previously employed by LCC International, DynCorp, ADEENA, International Center for Information Technologies, and the North American Telecommunications Association. He is both well versed and experienced in product and market assessments. James is a widely published business/technology author and has spoken at many industry events

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Predictive Analytics World March2011 SF

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Message from PAWCON-

 

Predictive Analytics World, Mar 14-15 2011, San Francisco, CA

More info: pawcon.com/sanfrancisco

Agenda at-a-glance: pawcon.com/sanfrancisco/2011/agenda_overview.php

PAW’s San Francisco 2011 program is the richest and most diverse yet, including over 30 sessions across two tracks – an “All Audiences” and an “Expert/Practitioner” track — so you can witness how predictive analytics is applied at Bank of America, Bank of the West, Best Buy, CA State Automobile Association, Cerebellum Capital, Chessmetrics, Fidelity, Gaia Interactive, GE Capital, Google, HealthMedia, Hewlett Packard, ICICI Bank (India), MetLife, Monster.com, Orbitz, PayPal/eBay, Richmond, VA Police Dept, U. of Melbourne, Yahoo!, YMCA, and a major N. American telecom, plus insights from projects for Anheiser-Busch, the SSA, and Netflix.

PAW’s agenda covers hot topics and advanced methods such as uplift modeling (net lift), ensemble models, social data (6 sessions on this), search marketing, crowdsourcing, blackbox trading, fraud detection, risk management, survey analysis, and other innovative applications that benefit organizations in new and creative ways.

Predictive Analytics World is the only conference of its kind, delivering vendor-neutral sessions across verticals such as banking, financial services, e-commerce, education, government, healthcare, high technology, insurance, non-profits, publishing, social gaming, retail and telecommunications

And PAW covers the gamut of commercial applications of predictive analytics, including response modeling, customer retention with churn modeling, product recommendations, fraud detection, online marketing optimization, human resource decision-making, law enforcement, sales forecasting, and credit scoring.

WORKSHOPS. PAW also features pre- and post-conference workshops that complement the core conference program. Workshop agendas include advanced predictive modeling methods, hands-on training and enterprise decision management.

More info: pawcon.com/sanfrancisco

Agenda at-a-glance: pawcon.com/sanfrancisco/2011/agenda_overview.php

Be sure to register by Dec 7 for the Super Early Bird rate (save $400):
pawcon.com/sanfrancisco/register.php

If you’d like our informative event updates, sign up at:
pawcon.com/signup-us.php

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