Deduping Facebook

How many accounts in Facebook are one unique customer?

Does 500 million human beings as Facebook customers sound too many duplicates? (and how much more can you get if you get the Chinese market- FB is semi censored there)

Is Facebook response rate on ads statistically same as response rates on websites or response rates on emails or response rates on spam?

Why is my Facebook account (which apparently) I am free to download one big huge 130 mb file, not chunks of small files I can download.

Why cant Facebook use URL shorteners for the links of Photos (ever seen those tiny fonted big big urls below each photo)

How come Facebook use so much R (including making the jjplot package) but wont sponsor a summer of code contest (unlike Google)-100 million for schools and 2 blog posts for R? and how much money for putting e education content and games on Facebook.

Will Facebook ever create an-in  house game?  Did Google put money in Zynga (FB’s top game partner) because it likes

games 🙂 ? How dependent is FB on Zynga anyways?

So many questions———————————————————— so little time

 

Downloading your Facebook Photos

 

This UML diagram describes the domain of Faceb...
Image via Wikipedia

 

Here is a three step process for Downloading your entire Facebook Info-

1) Go to top right hand corner- Account.

2) Under Account- click on Account Settings

3)Under Account Settings -Click on Download Information

Facebook creates a ZIP file for downloading your information- and sends you an email when the info is ready.

Why should you download your Facebook Info-

1) As a local backup of your profile

2) To move to Orkut – or better to share Photos on Picassa or Flickr to your non Facebook friends. Note FB does have a unique URL under each Photo that you can copy and paste and share, but its not really convenient besides being huge and not a small URL at all.

3) In case you want to delete your Facebook account but dont want to lose your memories and friends.

Nice step from FB- they are taking user privacy and empowerment more seriously and at 500 Million users can afford to be a bit more generous.

Interview John F Moore CEO The Lab

Social Media Landscape

Here is an interview with John F Moore, social media adviser,technologist and founder and CEO of The Lab.

Ajay-  The internet seems to be crowded by social media experts with everyone who spends a lot of time on the internet claiming to be one? How  does a small business owner on a budget distinguish for the correct value proposition that social media can give them. 

John- You’re right.  It seems like everytime I turn around I bump into more social media “experts”.  The majority of these self-proclaimed experts are not adding a great deal of value.  When looking to spend money for help ask the person a few questions about their approach. Things you should be hearing include:

  • The expert should be seeking to fully understand your business, your goals, your available resources, etc..
  • The expert should be seeking to understand current management thinking about social media and related technologies.

If the expert is purely focused on tools they are the wrong person.  Your solution may require tools alone but they cannot know this without first understanding your business.

Ajay- Facebook has 600 million people, with people preferring to play games and connect to old acquaintances rather than use social media for tangible career or business benefit..

John- People are definitely spending time playing games, looking at photos, and catching up with old friends.  However, there are many businesses seeing real value from Facebook (primarily by tying it into their e-mail marketing and using coupons and other incentives).  For example, I recently shared a small case study (http://thejohnfmoore.com/2010/10/07/email-social-media-and-coupons-makes-the-cfo-smile/) where a small pet product company achieved a 22% bump in monthly revenue by combining Facebook and coupons together.  In fact,45% of this bump in revenue came from new clients.  Customer acquisition and increased revenue were accomplished by using Facebook for their business.
Ajay-  How does a new social media convert (individual) go on selecting communities to join (Facebook,Twitter,Linkedin,Ning, Ping,Orkut, Empire Avenue etc etc.
How does a small business owner take the same decision.

John- It always starts with taking the time to define your goals and then determine how much time and effort you are willing to invest.  For example:
  • LinkedIn. A must have for individuals as it is one of the key social networking communities for professional networking.  Individuals should join groups that are relevant to their career and invest an hour a week.  Businesses should ensure they have a business profile completed and up to date.
  • Facebook can be a challenge for anyone trying to walk the personal/professional line.  However, from a business standpoint you should be creating a Facebook page that you can use to compliment your other marketing channels.
  • Twitter.  It is a great network to learn of, to meet, and to interact with people from around the world.  I have met thousands of interesting people, many of which I have had the pleasure to meet with in real life.  Businesses need to invest in listening on twitter to determine if their customers (current or potential) or competitors are already there discussing them, their marketplace, or their offerings.
In all cases I would encourage businesses to setup social media accounts on LinkedIn, Facebook, Twitter, YouTube, and Flickr.  You want to ensure your brand is protected by owning these accounts and ensuring at least the base information is accurate.
Ajay- Name the top 5 points that you think make a social media community successful.  What are the top 5 points for a business to succeed in their social media strategy.

John-
  • Define your goals up front.  Understand why you are building a community and keep this goal in mind.
  • Provide education.  Ideally you want to become a thought leader in your space, the trusted resource that people can turn to even if they are not using your product or services today.
  • Be honest.  We all make mistakes.  When you do, be honest with your community and engage them in any fall-out that may be coming out of your mistake.
  • Listen to them.  Use platforms like BubbleIdeas to gather feedback on what your community is looking for from the relationship.
  • Measure.  Are you on track with your goals?  Do your goals need to change?
Ajay- What is the unique value proposition that “The Lab” offers

John- The Lab understands the strategic importance of leveraging social media, management and leadership best practices, and our understanding of local government and small and medium business to help people in these areas achieve their goals.  Too many consultants come to the table with a predefined solution that really misses the mark as it lacks understanding of the client’s goals.
Ajay-  What is “CityCamp in Boston” all about.

John- CityCamp is a FREE unconference focused on innovation for municipal governments and community organizations (http://www.citycampboston.org/what-is-citycamp-boston/).  It brings together politicians, local municipal employees, citizens, vendors, developers, and journalist to build a common understanding of local government challenges and then works to deliver measurable outcomes following the event.  The key is the focus on change management, driving change as opposed to just in the moment education.
Biography-

John F Moore is the Founder and CEO of The Lab (http://thelabinboston.com).  John has experience working with local governments and small and medium business owners to achieve their goals.  His experience with social media strategies, CRM, and a plethora of other solutions provides immense value to all of our clients.   He has built engineering organizations, learned sales and marketing, run customer service teams, and built and executed strategies for social media thought leadership and branding.  He is also a prolific blogger as you can see by checking out his blog at http://thejohnfmoore.com.

Using Facebook Analytics (Updated)

People sceptical of any analytical value of Facebook should see the nice embedded analytics, which is a close rival and even more to Google Analytics for websites. It has recently been updated as well.

It is right there on the button called Insights on left margin of your Facebook Page

Like for the Facebook Page

http://facebook.com/Decisionstats

You can also use Export Data function to run customized analytical and statistical testing on your Corporate Page.

Older View———————————————————————————-

see screenshot of Demographics of 213 Decisionstats fans on Facebook ( FB doesnot allow individual views but only aggregate views for Privacy Reasons)

fb

The Great Connector ,Stan Relihan

Note from Ajay-

Stan Relihan is the 40th most connected person list on LinkedIn out of 25 million people.His podcast: http://connections.thepodcastnetwork.com gets more than 12,000 downloads a month and he has leveraged social networking to maximum advantage for building great assets as well as increasing his own business value. Here he shares some insights  on using social networking networks.

1) What’s the latest trend you see in community sites over the next year and next three to five years.

I see more and more emphasis on the need to focus on Business outcomes -not just idle chit-chat or frivolous questions. Social Networking sites will also need to truly embrace the Web 2.0 ethos – where what the users want is ultimately more important that what the site owner / operators think it should be.  This means more responsiveness to requests for new features and more transparency & intercommunication from management with their users. In the end, just like with Search Engines & Operating Systems, many will cease to exist – and only a few dominant players will continue.

Continue reading “The Great Connector ,Stan Relihan”

Social Networking Analytics

Do social networking sites need separate analytical tools to measure the many to many interactions between users. We think so-

as websites have one to many and many to one relationships. Social networking sites have many to many relationships. Linkedin measures this as Tier 1, 2 connections  Facebook measures this as mutual and total connections, but sub communities like game cartels especially in Facebook, or Groups on Linkedin – These also need measurement for enhancement?

Nothing wrong with linear measurement tools- they are simplistic and good decision assisters.

But- There is no such thing as a straight line. No such thing as a straight analytics question too .

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