Tag: social media

Stuff I like to Read to Kush: Kush's Blog

RSS
Image via Wikipedia

I am putting together a list of top 500 Blogs on –

 

Some additional points-

  • I like YCombinator‘s Hacker News– so the auto parsed links are like that on main page. They lead to original websites.
  • Comments are disabled, feed is jumbled, only 40 word excerpts are shown.
  • Intent is also to show open source blogs and enterprise blogs at same time (regardless of advertising by vendors 😉 )
  • If your blog feed is there, I will keep it there – either dont write or dont use RSS if you dont want to share
  • If your blog feed is not there, it is probably not there for a reason.
  • No ads will be shown NOW or FOREVER on that site.

And after all that noise- you can see Kush’s Blog –http://www.kushohri.com/

Related Articles

Cisco SocialMiner

A highly simplified version of the RSS feed ic...
Image via Wikipedia

A new product from Cisco to mine social media for analytics on sentiment-

http://www.cisco.com/en/US/products/ps11349/index.html

Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.

Cisco SocialMiner provides:

  • The ability to configure multiple campaigns to search for customer postings on the public social web about your company’s products, services, or area of expertise
  • Filtering of social contacts based on preconfigured campaign filters to focus campaign searches
  • Routing of social contacts to skilled customer care representatives in the contact center or to experts in the enterprise–multiple people can work together to handle responses to customer postings through shared work queues
  • Detailed metrics for social media customer care activities, campaign reports, and team reports

With Cisco SocialMiner, your company can listen and respond to customer conversations originating in the social web. Being proactive can help your company enhance its service, improve customer loyalty, garner new customers, and protect your brand.

Table 1. Features and Benefits of Cisco SocialMiner 8.5

Feature Benefits
Product Baseline Features
Social media feeds

• Feeds are configurable sources to capture public social contacts that contain specific words, terms, or phrases.

• Feeds enable you to search for information on the public social web about your company’s products, services, or area of expertise.

• Cisco SocialMiner supports the following types of feeds:

• Facebook

• Twitter
Campaign management

• Groups feeds into campaigns to organize all posting activity related to a product category or business objective

• Produces metrics on campaign activity

• Provides the ability to configure multiple campaigns to search for customer postings on specific products or services

• Groups social contacts for handling by the social media customer care team

• Enables filtering of social contacts based on preconfigured campaign filters to focus campaign searches
Route and queue social contacts

• Enables routing of social contacts to skilled customer care representatives in the contact center

• Draws on expertise in the enterprise by allowing multiple people in the enterprise to work together to handle responses to customer postings through shared work queues

• Enables automated distribution of work to improve efficiency and effectiveness of social media engagement
Tagging

• Allows work to be routed to the appropriate team by grouping each post or social contact into different categories; for example, a post can be marked with the “customer_support” tag; this post will then appear on a customer support agent’s queue for processing
Social media customer care metrics

• Provides detailed metrics on social media customer care activities, campaign reports, and team reports

• Measures work and results

• Manages to service-level goals

• Supports brand management

• Optimizes staffing

• Includes dashboarding of social media posting activity when Cisco Unified Intelligence Center is used
Reporting for social contacts

• Provides a reporting database that can be accessed using any reporting tool, including Cisco Unified Intelligence Center

• Enables customer care management to accurately report on and track social media interactions by the contact center
OpenSocial-compliant gadgets

Representational State Transfer (REST) application programming interfaces (APIs)

• Provides flexible user interface options

• Enables extensive opportunities for customization
Optional integration with full suite of Cisco Collaboration tools

• Allows you to take advantage of the full suite of Cisco Collaboration tools, including Cisco Quad, Cisco Show and Share, and Cisco Pulse technology, to help your social media customer care team quickly find answers to help customers efficiently and effectively

• Easy to maintain with existing IT personnel
Operating Environment
Cisco Unified Computing System™(UCS) C-Series or B-Series Servers

• Requires a Cisco UCS C-Series or B-Series Server.

• Server consolidation means lower cost per server with Cisco UCS Servers.
Architecture
Scalability

• One server supports up to 30 simultaneous social media customer care users and 10,000 social contacts per hour.
Management
Cisco Unified Real-Time Monitoring Tool (RTMT)

• Operational management is enhanced through integration with the Cisco Unified RTMT, providing consistent application monitoring across Cisco Unified Communications Solutions.
Simple Network Management Protocol (SNMP)

• SNMP with an associated MIB is supported through the Cisco Voice Operating System (VOS).
Reporting
Cisco Unified Intelligence Center

• Create customizable reports of social media customer care events using Cisco Unified Intelligence Center (purchased separately).

 

 

Thursday is for fun reading

Thats the world’s most widely read marketing textbook in slideshare format slides. You think you are a marketing guru expert at selling or promoting software- well spend 10 minutes flipping for a fun reading

and a presentation trying to be the worlds best presentation by putting social causes, geeky languages, hot looks in the same slides – Hi It is BO (not Barack Obama)

and if you are like me and suck at presentations , but unlike me would like to get better at presentations

if you are still reading this you probably have too much time on a Friday, so here is one YouTube poetry video I created while in a graphics design course in Vol State- it’s a mashuo of 12 poems, some Prezi, some music by  that big proft making Google machine called You Tub

Related Articles

Downloading your Facebook Photos

 

This UML diagram describes the domain of Faceb...
Image via Wikipedia

 

Here is a three step process for Downloading your entire Facebook Info-

1) Go to top right hand corner- Account.

2) Under Account- click on Account Settings

3)Under Account Settings -Click on Download Information

Facebook creates a ZIP file for downloading your information- and sends you an email when the info is ready.

Why should you download your Facebook Info-

1) As a local backup of your profile

2) To move to Orkut – or better to share Photos on Picassa or Flickr to your non Facebook friends. Note FB does have a unique URL under each Photo that you can copy and paste and share, but its not really convenient besides being huge and not a small URL at all.

3) In case you want to delete your Facebook account but dont want to lose your memories and friends.

Nice step from FB- they are taking user privacy and empowerment more seriously and at 500 Million users can afford to be a bit more generous.

Related Articles

Interview John F Moore CEO The Lab

Social Media Landscape

Here is an interview with John F Moore, social media adviser,technologist and founder and CEO of The Lab.

Ajay-  The internet seems to be crowded by social media experts with everyone who spends a lot of time on the internet claiming to be one? How  does a small business owner on a budget distinguish for the correct value proposition that social media can give them. 

John- You’re right.  It seems like everytime I turn around I bump into more social media “experts”.  The majority of these self-proclaimed experts are not adding a great deal of value.  When looking to spend money for help ask the person a few questions about their approach. Things you should be hearing include:

  • The expert should be seeking to fully understand your business, your goals, your available resources, etc..
  • The expert should be seeking to understand current management thinking about social media and related technologies.

If the expert is purely focused on tools they are the wrong person.  Your solution may require tools alone but they cannot know this without first understanding your business.

Ajay- Facebook has 600 million people, with people preferring to play games and connect to old acquaintances rather than use social media for tangible career or business benefit..

John- People are definitely spending time playing games, looking at photos, and catching up with old friends.  However, there are many businesses seeing real value from Facebook (primarily by tying it into their e-mail marketing and using coupons and other incentives).  For example, I recently shared a small case study (http://thejohnfmoore.com/2010/10/07/email-social-media-and-coupons-makes-the-cfo-smile/) where a small pet product company achieved a 22% bump in monthly revenue by combining Facebook and coupons together.  In fact,45% of this bump in revenue came from new clients.  Customer acquisition and increased revenue were accomplished by using Facebook for their business.
Ajay-  How does a new social media convert (individual) go on selecting communities to join (Facebook,Twitter,Linkedin,Ning, Ping,Orkut, Empire Avenue etc etc.
How does a small business owner take the same decision.

John- It always starts with taking the time to define your goals and then determine how much time and effort you are willing to invest.  For example:
  • LinkedIn. A must have for individuals as it is one of the key social networking communities for professional networking.  Individuals should join groups that are relevant to their career and invest an hour a week.  Businesses should ensure they have a business profile completed and up to date.
  • Facebook can be a challenge for anyone trying to walk the personal/professional line.  However, from a business standpoint you should be creating a Facebook page that you can use to compliment your other marketing channels.
  • Twitter.  It is a great network to learn of, to meet, and to interact with people from around the world.  I have met thousands of interesting people, many of which I have had the pleasure to meet with in real life.  Businesses need to invest in listening on twitter to determine if their customers (current or potential) or competitors are already there discussing them, their marketplace, or their offerings.
In all cases I would encourage businesses to setup social media accounts on LinkedIn, Facebook, Twitter, YouTube, and Flickr.  You want to ensure your brand is protected by owning these accounts and ensuring at least the base information is accurate.
Ajay- Name the top 5 points that you think make a social media community successful.  What are the top 5 points for a business to succeed in their social media strategy.

John-
  • Define your goals up front.  Understand why you are building a community and keep this goal in mind.
  • Provide education.  Ideally you want to become a thought leader in your space, the trusted resource that people can turn to even if they are not using your product or services today.
  • Be honest.  We all make mistakes.  When you do, be honest with your community and engage them in any fall-out that may be coming out of your mistake.
  • Listen to them.  Use platforms like BubbleIdeas to gather feedback on what your community is looking for from the relationship.
  • Measure.  Are you on track with your goals?  Do your goals need to change?
Ajay- What is the unique value proposition that “The Lab” offers

John- The Lab understands the strategic importance of leveraging social media, management and leadership best practices, and our understanding of local government and small and medium business to help people in these areas achieve their goals.  Too many consultants come to the table with a predefined solution that really misses the mark as it lacks understanding of the client’s goals.
Ajay-  What is “CityCamp in Boston” all about.

John- CityCamp is a FREE unconference focused on innovation for municipal governments and community organizations (http://www.citycampboston.org/what-is-citycamp-boston/).  It brings together politicians, local municipal employees, citizens, vendors, developers, and journalist to build a common understanding of local government challenges and then works to deliver measurable outcomes following the event.  The key is the focus on change management, driving change as opposed to just in the moment education.
Biography-

John F Moore is the Founder and CEO of The Lab (http://thelabinboston.com).  John has experience working with local governments and small and medium business owners to achieve their goals.  His experience with social media strategies, CRM, and a plethora of other solutions provides immense value to all of our clients.   He has built engineering organizations, learned sales and marketing, run customer service teams, and built and executed strategies for social media thought leadership and branding.  He is also a prolific blogger as you can see by checking out his blog at http://thejohnfmoore.com.

Related Articles

Search, Sports,Social Media,SlideShares, Scribd

An image of a house fly eye surface by using S...
Image via Wikipedia

Some slideshare.net presentations I really liked.

A tutorial on SEO and SEM-

Carole Ann Matignon deals with optimization and scheduling, rules in the…….NFL!

 

 

Carole, We are waiting for the sequel on  analytics on football and the beer game.

Social Media Screw-Ups

Social Media doesnt matter at all- Social Media matters a lot- Still undecided? Take a look

Slideshare is a great VISUAL interface on sharing content. I liked Google Docs embedding as well, but Matt Mullenberg and Matt Cutts seemed to have stopped talking. Mullenberg is going like Zuckenberg, not willing to align with Sergey Mikhaylovich Brin. or maybe they are afraid of Big Brother Brin. Google loves Java and Javascript (even when they are getting sued for it)- while Matt M  hates it- bad for RIA I guess.

Scribd also is a great way to share content- and probably is small enough for. WordPress.com to allow embedding

Thats the reason why I sometimes prefer Scribd for sharing my poetry to Slideshare and Google Docs. Also I like the enhanced analytics and the much easier and evolved interface for reading. Slideshare is much more successful than Scribd because it is open to sharing with everyone- scribd tries to get you to register …;)

(* Also see MIT’s beer game at http://beergame.mit.edu/ which is ahem different from Duke’s beer games).

 

 

Related Articles

Clustering Business Analysts and Industry Analysts

In my interactions with the world at large (mostly online) in the ways of data, statistics and analytics- I come across people who like to call themselves analysts.

As per me, there are 4 kinds of analysts principally,

1) Corporate Analysts- They work for a particular software company. As per them their product is great and infallible, their code has no bugs, and last zillion customer case studies all got a big benefit by buying their software.

They are very good at writing software code themselves, unfortunately this expertise is restricted to Microsoft Outlook (emails) and MS Powerpoint ( presentations). No they are more like salesmen than analysts, but as Arthur Miller said ” All salesmen (person) are dreamers. When the dream dies, the salesman (person) dies (read transfers to bigger job at a rival company)

2) Third -Party Independent Analsyst- The main reason they are third party is they can not be tolerated in a normal corporate culture, their spouse can barely stand them for more than 2 hours a day, and their Intelligence is not matched by their emotional maturity. Alas, after turning independent analysts, they realize they are actually more dependent to people than before, and they quickly polish their behaviour to praise who ever is sponsoring their webinar,  white paper , newsletter, or flying them to junkets. They are more of boutique consultants, but they used to be quite nifty at writing code, when younger, so they call themselves independent and “Noted Industry Analyst”

3) Researcher Analysts- They mostly scrape info from press releases which are mostly written by a hapless overworked communications team thrown at a task at last moment. They get into one hour call with who ever is the press or industry/analyst  relations honcho is- turn the press release into bullet points, and publish on the blog. They call this as research Analysts and give it away for free (but actually couldnt get anyone to pay for it for last 4 years). Couldnt write code if their life depended on it, but usually will find transformation and expert somehwere in their resume/about me web page. May have co -authored a book, which would have gotten them a F for plagiarism had they submitted it as a thesis.

4) Analytical Analysts- They are mostly buried deep within organizational bureaucracies if corporate, or within partnerships if they are independent. Understand coding, innovation (or creativity). Not very aggressive at networking unless provoked by an absolute idiot belonging to first three classes of industry analyst. Prefer to read Atlas Shrugged than argue on business semantics.

Next time you see an industry expert- you know which cluster to classify them 😉

Image Citation-

http://gapingvoidgallery.com/