Tag: Social network

Why social media is an one way street- cant close accounts

Update to https://decisionstats.com/2010/11/24/deleting-twitter-facebooklinkedin-accepting-life/

You cant DELETE a Facebook Account- it gets deactivated NOT DELETED.

You have to delete photo albums one by one, but if you have a folder like profile photos or wall photos or mobile uploads  (you cant delete these folders you have to delete those photos one by one)

So I had to delete 1100 friends, delete all Facebook Pages I created, and then download the account- (photos) which were now a more easy to download zip file of 92 mb. And I deleted all the 250+ Likes I had given to things I had flippantly liked- it was horrifying because if you accumulate all that info- it basically gives you a big lead in estimating my psychological profile- and thats not stuff I want to be used for selling.

Then I deactivated it- no like Lord Voldermort’s horcruxes you cant delete it all.

and Facebook shows you ads even if you clean your profile and your friends and can longer see any preference for any product.

Facebook treats data like prisoners – even if you are released they WILL maintain your record.

20 years later they would be able to blackmail all the people  of all countries in the WORLD- by that much info.

And Linkedin is still getting deleted- I got this email from them-

basically if you have an active group for whom you are the only owner you cant delete yourself- you have to delete the group or find another owner.

Sigh!

If it took me 2 days to download all my info, and wipe my social media for just 3 yrs of using it (albiet at an expert enough level to act as a social media consultant to some companies)- I am not sure what today’s generation of young people who jump to twitter and Facebook at early ages would face after say 5-10 years of data is collected on them. Lots of Ads I guess!

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Brief Interview with James G Kobielus

Here is a brief one question interview with James Kobielus, Senior Analyst, Forrester.

Ajay-Describe the five most important events in Predictive Analytics you saw in 2010 and the top three trends in 2011 as per you.

Jim-

Five most important developments in 2010:

  • Continued emergence of enterprise-grade Hadoop solutions as the core of the future cloud-based platforms for advanced analytics
  • Development of the market for analytic solution appliances that incorporate several key features for advanced analytics: massively parallel EDW appliance, in-database analytics and data management function processing, embedded statistical libraries, prebuilt logical domain models, and integrated modeling and mining tools
  • Integration of advanced analytics into core BI platforms with user-friendly, visual, wizard-driven, tools for quick, exploratory predictive modeling, forecasting, and what-if analysis by nontechnical business users
  • Convergence of predictive analytics, data mining, content analytics, and CEP in integrated tools geared  to real-time social media analytics
  • Emergence of CRM and other line-of-business applications that support continuously optimized “next-best action” business processes through embedding of predictive models, orchestration engines, business rules engines, and CEP agility

Three top trends I see in the coming year, above and beyond deepening and adoption of the above-bulleted developments:

  • All-in-memory, massively parallel analytic architectures will begin to gain a foothold in complex EDW environments in support of real-time elastic analytics
  • Further crystallization of a market for general-purpose “recommendation engines” that, operating inline to EDWs, CEP environments, and BPM platforms, enable “next-best action” approaches to emerge from today’s application siloes
  • Incorporation of social network analysis functionality into a wider range of front-office business processes to enable fine-tuned behavioral-based customer segmentation to drive CRM optimization

About –http://www.forrester.com/rb/analyst/james_kobielus

James G. Kobielus
Senior Analyst, Forrester Research

RESEARCH FOCUS

James serves Business Process & Applications professionals. He is a leading expert on data warehousing, predictive analytics, data mining, and complex event processing. In addition to his core coverage areas, James contributes to Forrester’s research in business intelligence, data integration, data quality, and master data management.

PREVIOUS WORK EXPERIENCE

James has a long history in IT research and consulting and has worked for both vendors and research firms. Most recently, he was at Current Analysis, an IT research firm, where he was a principal analyst covering topics ranging from data warehousing to data integration and the Semantic Web. Prior to that position, James was a senior technical systems analyst at Exostar (a hosted supply chain management and eBusiness hub for the aerospace and defense industry). In this capacity, James was responsible for identifying and specifying product/service requirements for federated identity, PKI, and other products. He also worked as an analyst for the Burton Group and was previously employed by LCC International, DynCorp, ADEENA, International Center for Information Technologies, and the North American Telecommunications Association. He is both well versed and experienced in product and market assessments. James is a widely published business/technology author and has spoken at many industry events

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Why do bloggers blog ?

Xbox (revision 1.0) internal layout. Including...
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Step 1 is to create internal motivation to create a blog in the first place

Step 2 is to find what to write

Reasons Bloggers Blog-

Basic -Ranting


Examples- I hate Facebook Platform team treats me badly with waits, and breaks my code.

SAS Marketing wont give me  a big discount to make me look good in front of my boss.

Companies  wont give me their software for free- even though I will use it to make money (and not play X Box)

I want my vendors to be FOSS but my customers to switch to SaaS.

Google wont do this- Apple wont do that- Microsoft wont do those.

Revolution would give me 4 great packages but not the open source for RevoScaler (which only 300 people would understand in the first place)

Safety-

I better kiss the Professor and give a Turkey for dinner, as he sits on my thesis committee.

I will recommend Prof X’s lousy book in the hope he recommends my lousy book as a textbook too.

It is safe to laugh when the boss is making a joke-I should comment on her corporate blog, and retweet her.

Belonging-

I belong to this great online community of smart people. Let me agree to what they say.

I really believe in EVERYTHING that ALL the 2 MILLION members of the community have to say ALL the TIME.

I belong to this online community because all my friends are on my computer.

4 Egositic

My blog page rank is now X plus delta tau because of sugary key words (2004)

My technorati numbers rise (2005)

I was once on Digg (2007)

I have Z * exp N followers on Twitter and even more on Facebook (2008)

My Klout is increasing on twitter, My stack overflow reputation ‘s cup floweth over. (2009)

My Karma on Reddit is more important than my Karma in real life (2010)

Self Actualization-

I got time to kill- and I think I may learn more, meet intersting people and discover something wandering on the internet.

All those who wonder are not lost- Wikiquote

I got a story to tell, poems to write, code to give away. A free  Blog is something a Chinese , an Iranian  and a North korean really really know what the value is.

But after all that, WHY Do Bloggers Blog?

  • Because we are still waiting for Facebook to create the Blog Killer.
  • Its better than saying I am unemployed and a social loner
  • Reddit Karma feels good. Any Karma of any kind.
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Reputation on Social Networks

Law of Diminishing Marginal Utility
Image via Wikipedia

Classical Economics talks of the value of utlity, diminishing marginal utility if the same things is repeated again and again (like spam in an online community)

StackOverflow has a great way of measuring reputation – and thus allows intangible benefits /awards -similar to wikipedia badges , reddit karma. Utility is also auto generated like @klout  on twitter or lists memberships and other sucessful open source communities online including Ubuntu forums have ways to create ah hierarchies even in class less utopian classes.

Basically it then acts as the motivating game as the mostly boy population try to race on numbers.

 

in Stack Overflow- you can get buddies to upvote you and basically act as a role playing game too.

—–From http://stackoverflow.com/faq#reputation

To gain reputation, post good questions and useful answers. Your peers will vote on your posts, and those votes will cause you to gain (or, in rare cases, lose) reputation:

answer is voted up +10
question is voted up +5
answer is accepted +15 (+2 to acceptor)
post is voted down -2 (-1 to voter)

A maximum of 30 votes can be cast per user per day, and you can earn a maximum of 200 reputation per day (although accepted answers and bounty awards are immune to this limit). Also, please note that votes for any posts marked “community wiki” do not generate reputation.

Amass enough reputation points and Stack Overflow will allow you to go beyond simply asking and answering questions:

15 Vote up
15 Flag offensive
50 Leave comments†
100 Edit community wiki posts
125 Vote down (costs 1 rep)
200 Reduced advertising
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Facebook Gmail Killer Threatens to commit Hara Kari live on AOL Techcrunch if unsucessful

The Facebook headquarters in Palo Alto, CA (fr...
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As per Techcrunch–http://techcrunch.com/2010/11/11/facebook-gmail-titan/

Project Titan — a web-based email client that we hear is unofficially referred to internally as its “Gmail killer”. Now we’ve heard from sources that this is indeed what’s coming on Monday during Facebook’s special event, alongside personal @facebook.com email addresses for users.

Now Techcrunch always tells the Truth and the Gospel as per Mike is always right, especially when he is talking of gates of heaven and Angels.

Again as per the newly rich Mike Arringotn (who qualifies to be an Angel Investor himself except AOL has locked in his err wings)

Our understanding is that this is more than just a UI refresh for Facebook’s existing messaging service with POP access tacked on. Rather, Facebook is building a full-fledged webmail client, and while it may only be in early stages come its launch Monday, there’s a huge amount of potential here.

Facebook has the world’s most popular photos product, the most popular events product, and soon will have a very popular local deals product as well.  It can tweak the design of its webmail client to display content from each of these in a seamless fashion (and don’t forget messages from games, or payments via Facebook Credits). And there’s also the social element: Facebook knows who your friends are and how closely you’re connected to them; it can probably do a pretty good job figuring out which personal emails you want to read most and prioritize them accordingly.

Oh, and assuming our sources prove accurate, this explains the timing of the Google/Facebook slap fight over contact information.

In an exclusive chat with Decisionstats, Senior VP Eduard Patel Bumberg said- This is it. I am going to kill Gmail. This movie I just had  a small part in the mens room while they had the groupies. If we finally kill Gmail, I hope to get a much bigger part in Social Network 3.

New The new Facebook email gives you lesses spam (primarily) as it leans on its contacts in the Cosa Nostra of Spam- and tell them no spam to .fb books.

Yes Anyone is someone in spam has had a connection in the spam pie in Facebook, like creating duplicate 50 million accounts just before the movie got launched, inflating the number of daily Farmville players, invites, links .

Arringutan even covered some of it in an earlier FB game called scamville.

Saint Mark and Mike would have approved Senior VP Eduard Patel Bumberg decision to either kill Gmail or commit hara kari live on U Stream. It is good for the sequel.

Cisco SocialMiner

A highly simplified version of the RSS feed ic...
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A new product from Cisco to mine social media for analytics on sentiment-

http://www.cisco.com/en/US/products/ps11349/index.html

Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.

Cisco SocialMiner provides:

  • The ability to configure multiple campaigns to search for customer postings on the public social web about your company’s products, services, or area of expertise
  • Filtering of social contacts based on preconfigured campaign filters to focus campaign searches
  • Routing of social contacts to skilled customer care representatives in the contact center or to experts in the enterprise–multiple people can work together to handle responses to customer postings through shared work queues
  • Detailed metrics for social media customer care activities, campaign reports, and team reports

With Cisco SocialMiner, your company can listen and respond to customer conversations originating in the social web. Being proactive can help your company enhance its service, improve customer loyalty, garner new customers, and protect your brand.

Table 1. Features and Benefits of Cisco SocialMiner 8.5

Feature Benefits
Product Baseline Features
Social media feeds

• Feeds are configurable sources to capture public social contacts that contain specific words, terms, or phrases.

• Feeds enable you to search for information on the public social web about your company’s products, services, or area of expertise.

• Cisco SocialMiner supports the following types of feeds:

• Facebook

• Twitter
Campaign management

• Groups feeds into campaigns to organize all posting activity related to a product category or business objective

• Produces metrics on campaign activity

• Provides the ability to configure multiple campaigns to search for customer postings on specific products or services

• Groups social contacts for handling by the social media customer care team

• Enables filtering of social contacts based on preconfigured campaign filters to focus campaign searches
Route and queue social contacts

• Enables routing of social contacts to skilled customer care representatives in the contact center

• Draws on expertise in the enterprise by allowing multiple people in the enterprise to work together to handle responses to customer postings through shared work queues

• Enables automated distribution of work to improve efficiency and effectiveness of social media engagement
Tagging

• Allows work to be routed to the appropriate team by grouping each post or social contact into different categories; for example, a post can be marked with the “customer_support” tag; this post will then appear on a customer support agent’s queue for processing
Social media customer care metrics

• Provides detailed metrics on social media customer care activities, campaign reports, and team reports

• Measures work and results

• Manages to service-level goals

• Supports brand management

• Optimizes staffing

• Includes dashboarding of social media posting activity when Cisco Unified Intelligence Center is used
Reporting for social contacts

• Provides a reporting database that can be accessed using any reporting tool, including Cisco Unified Intelligence Center

• Enables customer care management to accurately report on and track social media interactions by the contact center
OpenSocial-compliant gadgets

Representational State Transfer (REST) application programming interfaces (APIs)

• Provides flexible user interface options

• Enables extensive opportunities for customization
Optional integration with full suite of Cisco Collaboration tools

• Allows you to take advantage of the full suite of Cisco Collaboration tools, including Cisco Quad, Cisco Show and Share, and Cisco Pulse technology, to help your social media customer care team quickly find answers to help customers efficiently and effectively

• Easy to maintain with existing IT personnel
Operating Environment
Cisco Unified Computing System™(UCS) C-Series or B-Series Servers

• Requires a Cisco UCS C-Series or B-Series Server.

• Server consolidation means lower cost per server with Cisco UCS Servers.
Architecture
Scalability

• One server supports up to 30 simultaneous social media customer care users and 10,000 social contacts per hour.
Management
Cisco Unified Real-Time Monitoring Tool (RTMT)

• Operational management is enhanced through integration with the Cisco Unified RTMT, providing consistent application monitoring across Cisco Unified Communications Solutions.
Simple Network Management Protocol (SNMP)

• SNMP with an associated MIB is supported through the Cisco Voice Operating System (VOS).
Reporting
Cisco Unified Intelligence Center

• Create customizable reports of social media customer care events using Cisco Unified Intelligence Center (purchased separately).

 

 

KXEN EMEA User Conference 2010-Success in Business Analytics

KXEN User Conference-Prelim Agenda is out

Source-

http://www.kxen.com/index.php?option=com_content&task=view&id=647&Itemid=1109

THURSDAY, OCTOBER 28, 2010
09:30-10:00 AM Registration & Breakfast
10:00-10:45 AM Welcome & Opening Remarks,
by John Ball, CEO KXEN
10:45-11:30 AM Keynote Session by James Kobielus,
Senior Analyst at Forrester Research, Inc. and author
of “The Forrester WaveTM: Predictive Analytics & Data Mining Solutions, Q1 2010” report 
11:30-12:05 AM Customer Case Study:
The European Commission (Government)
12:05-12:50 PM General Session:
Teradata Advanced Analytics
12:50-02:00 PM Lunch Break & Exhibition
02:00-02:35 PM Customer Case Study: 
Virgin Media (Communications)
02:35-03:05 PM General Session:
Sponsor Presentation
03:05-03:40 PM
Coffee Break & Exhibition
03:40-04:40 PM General Session:
The Factory Approach to Compete on Analytics
04:40-05:25 PM Customer Case Study: 
Insurance
05:30-06:30 PM Cocktail & Exhibition
07:30-00:00 PM Gala Dinner
FRIDAY, OCTOBER 29, 2010
08:30-09:00 AM
Registration & Breakfast
09:00-10:00 AM Keynote Presentation:
The CTO Talk
10:00-10:30 AM Customer Case Study: 
MonotaRO (Japan – Retail)
10:30-10:55 AM
Coffee Break & Exhibition
10:55-11:30 AM General Session: 
Sponsor Presentation
11:30-12:05 PM Customer Case Study: 
Aviva (Poland – Insurance)
12:05-01:00 PM Lunch Break & Exhibition
01:00-01:45 PM General Session: 
How Social Network Analysis Can Boost your Marketing Performance
01:45-02:20 PM Customer Case Study:
Financial Services
02:20-02:45 PM Closing Remarks,
by John Ball, CEO KXEN
02:45-03:00 PM
Coffee Break & Exhibition
Optional: Technical Training (Complimentary to all Attendees)
02:45-04:00 PM Hands-On Training #1: Getting Started with KXEN Analytical Data Management (ADM)
04:00-04:15 PM
Coffee Break
04:15-05:30 PM Hands-On Training #2: Getting Started with KXEN Modeling Factory (KMF)
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