June Dershewitz
One of World’s Leading and Well Known Authority on Web Analytics
1) What’s the latest trend you see in Online Analytics over the next year and next three to five years.
I strongly believe that web analytics is on its way to becoming business analytics. In the early days we were solely focused on analyzing clickstream data, but in recent years we’ve relaxed our definition of web analytics to include things like voice of customer
and offline outcome data and multivariate testing. More and more I hear people talking about how online customer interaction fits in with the overall goals of the business rather than as an isolated island of activity. In the future I think we’ll see less of a distinction
between traditional business intelligence and what we currently consider to be the separate field of web analytics.
2) Tell us how you came in this field of work, and what factors made
you succeed.
I entered the field of web analytics in 1999. Like many people who got their start at that time, it happened totally by chance. I had applied for a job as a web developer, but the interviewer thought I’d be perfect for another open position – as a web analyst. I took it just to see what it was like. Here it is a decade later and I’m still in web analytics – so I guess you could say it worked out.
Why is web analytics is a natural match for me? Well, I’ve always felt quite comfortable
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