Interesting Webinar –Courtesy www.Smartdatacollective.com
How to Boost Service,Cut Costs and Deliver Great Customer Experiences –Even in an Economic Downturn
http://smartdatacollective.com/client/sdc/1/
The paradox of tougher economic times is that customers demand more value, not less, at exactly the moment companies are looking for more cost-effective ways to deliver service. Web and mobile technologies provide important avenues to both savings and quality but the key to success remains knowing more about your existing and potential customers than your competitors do. To win the business of today’s mobile, tech-savvy, product-educated, value-conscious customers you have to dig deeper, think harder, and truly understand their preferences and behavior. You have to deliver a customer experience that is superior to one they can get somewhere else or you’ll lose their business
Declaration- I work part time as a consulting community evangelist for Smart Data Collective.
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