iPhones Siri to replace call centers . Is it doable

I was wondering why the planet  spends  so much money in the $150-billion business process outsourcing industry, especially in voice calls to call centers.

If your iPhone Siri phone can be configured to answer any query, Why can’t it be configured to be  a virtual assistant, customer support, marketing outbound or even a super charged call center interactive voice response .

Can we  do and run some tests on this?

Moving from OpenDNS to Google DNS

It is best to use a DNS resolution service to avoid targeted attacks on your machine esp if you use the browser a lot. and it is quite fast!! Takes 2 minutes to set it up even for non geeks

I was getting slower browsing speeds on OpenDNS http://www.opendns.com/

so I switched to Google DNS (though I am not sure how people in Iran and China – who have a much greater need for DNS verification services will get secure resolution of DNS)


What is Google Public DNS?

Google Public DNS is a free, global Domain Name System (DNS) resolution service, that you can use as an alternative to your current DNS provider.

To try it out:

  • Configure your network settings to use the IP addresses and as your DNS servers or
  • Read our configuration instructions.

New! For IPv6 addresses, see our configuration instructions.

If you decide to try Google Public DNS, your client programs will perform all DNS lookups using Google Public DNS.

Why does DNS matter?

The DNS protocol is an important part of the web’s infrastructure, serving as the Internet’s phone book: every time you visit a website, your computer performs a DNS lookup. Complex pages often require multiple DNS lookups before they start loading, so your computer may be performing hundreds of lookups a day.

Why should you try Google Public DNS?

By using Google Public DNS you can:

C4ISTAR for Hacking and Cyber Conflict

As per http://en.wikipedia.org/wiki/C4ISTAR

C2I stands for command, control, and intelligence.

C3I stands for command, control, communications, and intelligence.

C4I stands for command, control, communications, computers, and (military) intelligence.

C4ISTAR is the British acronym used to represent the group of the military functions designated by C4 (command, control, communications, computers), I (military intelligence), and STAR (surveillance, target acquisition, and reconnaissance) in order to enable the coordination of operations

I increasingly believe that cyber conflict will develop its own terminology and theory and paradigms in due time. In the meantime, it will adopt paradigms from existing military literature and adapt it to the unique sub culture of cyber conflict for both offensive, defensive as well as pre-emptive actions. Here I am theorizing for a case of targeted hacking attacks rather than massive attacks that bring down a website for a few hours and achieve nothing but a few press headlines . I would also theorize on countering such attacks.

So what would be the C4ISTAR for –

1) Media company supporting SOPA/PIPA/Take down Mega Upload-

Command and Control refers to the ability of commanders to direct forces-

This will be the senior executives including the members of board, legal officers, and public relationship/marketing people. Their name is available from corporate websites, and social media scraping can ensure both a list of contact addresses (online) as well as biases for phishing /malware attacks. This could also include phone (flooding or voicemail hacking ) attacks , and attacks against the email server of the company rather than the corporate website.

Communications- This will include all online and social media channels including websites of the media company , but also  those of the press relations firms handling communications , phones,websites- anything which the target is likely to communicate externally (and if possible internal communication)

Timing is everything- coordinating attacks immediately is juevenile, but it might be more mature to attack on vulnerable days like product launches or just before a board of directors meeting


Most corporates have an in-house research team, they can be easily targeted using social media channels, but also offline research and digging deep. Targeting intelligence corps of the target corporate is likely to produce a much better disruption. Eventually they can be persuaded to stop working for that corporate.

Computers- Anything that runs on electricity and can be disabled – should be disabled. This might require much more creativity than just flooding.

 surveillance-  This can be both online as well as offline, and would be of electronic assets, likely responses for the attack, and the key people who are to be disrupted.

target acquisition-  at least ten people within each corporate can and should be ideally disrupted, rather than just the website. this would call for social media scraping, and prior planning. even email in-boxes can be disrupted (if all else fails)

and reconnaissance-

study your target companies, target employees, and their strategies.

Then segment and prioritize in a list of  matrix of 10  to 10, who is more vulnerable and who is more valuable to attack.

the C4ISTAR for -a hacker activist organization is much more complicated but forensics reveal that most hackers tend to leave a signature style (in terms of computers,operating systems,machine ids,communication, tools, or even port numbers used)

the best defense for a media rich company to prevent hacking attacks is to first identify its own C4ISTAR structure for its digital content strategy and then fortify as well as scrub vulnerabilities (including from online information regarding its own employees)

(to be continued)


The Hacker Attitude