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Carole-Ann’s 2011 Predictions for Decision Management

For Ajay Ohri on DecisionStats.com
What were the top 5 events in 2010 in your field?
- Maturity: the Decision Management space was made up of technology vendors, big and small, that typically focused on one or two aspects of this discipline. Over the past few years, we have seen a lot of consolidation in the industry – first with Business Intelligence (BI) then Business Process Management (BPM) and lately in Business Rules Management (BRM) and Advanced Analytics. As a result the giant Platform vendors have helped create visibility for this discipline. Lots of tiny clues finally bubbled up in 2010 to attest of the increasing activity around Decision Management. For example, more products than ever were named Decision Manager; companies advertised for Decision Managers as a job title in their job section; most people understand what I do when I am introduced in a social setting!
- Boredom: unfortunately, as the industry matures, inevitably innovation slows down… At the main BRMS shows we heard here and there complaints that the technology was stalling. We heard it from vendors like Red Hat (Drools) and we heard it from bored end-users hoping for some excitement at Business Rules Forum’s vendor panel. They sadly did not get it
- Scrum: I am not thinking about the methodology there! If you have ever seen a rugby game, you can probably understand why this is the term that comes to mind when I look at the messy & confusing technology landscape. Feet blindly try to kick the ball out while superhuman forces are moving randomly the whole pack – or so it felt when I played! Business Users in search of Business Solutions are facing more and more technology choices that feel like comparing apples to oranges. There is value in all of them and each one addresses a specific aspect of Decision Management but I regret that the industry did not simplify the picture in 2010. On the contrary! Many buzzwords were created or at least made popular last year, creating even more confusion on a muddy field. A few examples: Social CRM, Collaborative Decision Making, Adaptive Case Management, etc. Don’t take me wrong, I *do* like the technologies. I sympathize with the decision maker that is trying to pick the right solution though.
- Information: Analytics have been used for years of course but the volume of data surrounding us has been growing to unparalleled levels. We can blame or thank (depending on our perspective) Social Media for that. Sites like Facebook and LinkedIn have made it possible and easy to publish relevant (as well as fluffy) information in real-time. As we all started to get the hang of it and potentially over-publish, technology evolved to enable the storage, correlation and analysis of humongous volumes of data that we could not dream of before. 25 billion tweets were posted in 2010. Every month, over 30 billion pieces of data are shared on Facebook alone. This is not just about vanity and marketing though. This data can be leveraged for the greater good. Carlos pointed to some fascinating facts about catastrophic event response team getting organized thanks to crowd-sourced information. We are also seeing, in the Decision management world, more and more applicability for those very technology that have been developed for the needs of Big Data – I’ll name for example Hadoop that Carlos (yet again) discussed in his talks at Rules Fest end of 2009 and 2010.
- Self-Organization: it may be a side effect of the Social Media movement but I must admit that I was impressed by the success of self-organizing initiatives. Granted, this last trend has nothing to do with Decision Management per se but I think it is a great evolution worth noting. Let me point to a couple of examples. I usually attend traditional conferences and tradeshows in which the content can be good but is sometimes terrible. I was pleasantly surprised by the professionalism and attendance at *un-conferences* such as P-Camp (P stands for Product – an event for Product Managers). When you think about it, it is already difficult to get a show together when people are dedicated to the tasks. How crazy is it to have volunteers set one up with no budget and no agenda? Well, people simply show up to do their part and everyone has fun voting on-site for what seems the most appealing content at the time. Crowdsourcing applied to shows: it works! Similar experience with meetups or tweetups. I also enjoyed attending some impromptu Twitter jam sessions on a given topic. Social Media is certainly helping people reach out and get together in person or virtually and that is wonderful!
What are the top three trends you see in 2011?
- Performance: I might be cheating here. I was very bullish about predicting much progress for 2010 in the area of Performance Management in your Decision Management initiatives. I believe that progress was made but Carlos did not give me full credit for the right prediction… Okay, I am a little optimistic on timeline… I admit it… If it did not fully happen in 2010, can I predict it again in 2011? I think that companies want to better track their business performance in order to correct the trajectory of course but also to improve their projections. I see that it is turning into reality already here and there. I expect it to become a trend in 2011!
- Insight: Big Data being available all around us with new technologies and algorithms will continue to propagate in 2011 leading to more widely spread Analytics capabilities. The buzz at Analytics shows on Social Network Analysis (SNA) is a sign that there is interest in those kinds of things. There is tremendous information that can be leveraged for smart decision-making. I think there will be more of that in 2011 as initiatives launches in 2010 will mature into material results.
- Collaboration: Social Media for the Enterprise is a discipline in the making. Social Media was initially seen for the most part as a Marketing channel. Over the years, companies have started experimenting with external communities and ideation capabilities with moderate success. The few strategic initiatives started in 2010 by “old fashion” companies seem to be an indication that we are past the early adopters. This discipline may very well materialize in 2011 as a core capability, well, or at least a new trend. I believe that capabilities such Chatter, offered by Salesforce, will transform (slowly) how people interact in the workplace and leverage the volumes of social data captured in LinkedIn and other Social Media sites. Collaboration is of course a topic of interest for me personally. I even signed up for Kare Anderson’s collaboration collaboration site – yes, twice the word “collaboration”: it is really about collaborating on collaboration techniques. Even though collaboration does not require Social Media, this medium offers perspectives not available until now.
Brief Bio-
Carole-Ann is a renowned guru in the Decision Management space. She created the vision for Decision Management that is widely adopted now in the industry. Her claim to fame is the strategy and direction of Blaze Advisor, the then-leading BRMS product, while she also managed all the Decision Management tools at FICO (business rules, predictive analytics and optimization). She has a vision for Decision Management both as a technology and a discipline that can revolutionize the way corporations do business, and will never get tired of painting that vision for her audience. She speaks often at Industry conferences and has conducted university classes in France and Washington DC.
Leveraging her Masters degree in Applied Mathematics / Computer Science from a “Grande Ecole” in France, she started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication – as well as conducting strategic consulting gigs around change management.
She now tweets as @CMatignon, blogs at blog.sparklinglogic.com and interacts at community.sparklinglogic.com.
She started her career building advanced systems using all kinds of technologies — expert systems, rules, optimization, dashboarding and cubes, web search, and beta version of database replication. At Cleversys (acquired by Kurt Salmon & Associates), she also conducted strategic consulting gigs mostly around change management.
While playing with advanced software components, she found a passion for technology and joined ILOG (acquired by IBM). She developed a growing interest in Optimization as well as Business Rules. At ILOG, she coined the term BRMS while brainstorming with her Sales counterpart. She led the Presales organization for Telecom in the Americas up until 2000 when she joined Blaze Software (acquired by Brokat Technologies, HNC Software and finally FICO).
Her 360-degree experience allowed her to gain appreciation for all aspects of a software company, giving her a unique perspective on the business. Her technical background kept her very much in touch with technology as she advanced.
She also became addicted to Twitter in the process. She is active on all kinds of social media, always looking for new digital experience!
Outside of work, Carole-Ann loves spending time with her two boys. They grow fruits in their Northern California home and cook all together in the French tradition.
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PySpread Magic
Just working with PySpread- and worked on a 1 million by 1 million spreadsheet- Python sure looks promising for the way ahead for stat computing ( you need to
sudo apt-get install python-numpy python-rpy python-scipy python-gmpy wxpython*,
cd to the untarred bz2 file from
http://pyspread.sourceforge.net/download.html
, (like
:~/Downloads$ cd pyspread-0.1.2
:~/Downloads/pyspread-0.1.2
sudo python setup.py install
)
http://pyspread.sourceforge.net/
by Martin Manns
| about | Pyspread is a cross-platform Python spreadsheet application. It is based on and written in the programming language Python.
Instead of spreadsheet formulas, Python expressions are entered into the spreadsheet cells. Each expression returns a Python object that can be accessed from other cells. These objects can represent anything including lists or matrices. |
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| features |
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| warning | The concept of pyspread allows doing everything from each cell that a Python script can do. This powerful feature has its drawbacks. A spreadsheet may very well delete your hard drive or send your data via the Internet. Of course this is a non-issue if you sandbox properly or if you only use self developed spreadsheets.
Since this is not the case for everyone (see discussion at lwn.net), a GPG signature based trust model for spreadsheet files has been introduced. It ensures that only your own trusted files are executed on loading. Untrusted files are displayed in safe mode. You can approve a file manually. Inspect carefully. |
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Deleting Twitter, Facebook,LinkedIn- Accepting Life
This Thanksgiving as I prayed to God for my family- I prayed to him to give me more time with my loving family. An insight or revelation struck me-
I was spending more time with my computer than with my loved ones.
Is Twitter, Facebook, LinkedIn essential to living? No
I have 1700 followers on Twitter
1100 “Friends” on Facebook, and 9429 “Connections” on Linkedin
Deleting Facebook was an emotionally wrenching decision- see this screenshot- I tried to download all my account- family photos (320 mb) but connection kept breaking-
so I had just deactivate and not delete the account. You win, Zuckenberg
How to-
Right Hand Top Corner —-Account Settings- Deactivate Account
After Facebook de activates your account- it mocks you by saying this this in YELLOW “
Your Facebook account has been deactivated.
To reactivate your account, log in using your old login email and password. You will be able to use the site like you used to.
We hope you come back soon.”
I go back to Facebook to download all my family photos before final deletion (and not just de activation)- I get this message
It may take a little while for us to gather all of your photos, wall posts, messages, and other information. We will then ask you to verify your identity in order to help protect the security of your account.
Yeah Yeah Mark.
One Down Two to Go
Deleting Twitter
Twitter was disappointingly easy-
Go to
http://twitter.com/settings/account
At bottom left you see Deactivate my account.
Twitter tries to scare me now-
Is this goodbye?
This action is permanent.
Are you sure you don’t want to reconsider? Was it something we said? Tell us.
Before you deactivate your account, know this:
- This action is permanent: account restoration is currently disabled.
- You do not need to deactivate your account to change your username. (You can change it on the settings page. All @replies and followers will remain unchanged.)
- Your account may be viewable on twitter.com for a few days after deactivation.
- We have no control over content indexed by search engines like Google.
- If you’re creating a new account and want to use the same user name, phone number and/or email address associated with this account, you must first change them on this account before you deactivate it. If you don’t, the information will be tied to this account and unavailable for use.
- Okay, fine, deactivate my account (thats the button)
You deactivated your account.
Account restoration is currently unavailable. Here is the message you agreed to before deactivating your account:
his action is permanent.
Before you deactivate your account, know this:
- This action is permanent: account restoration is currently disabled.
- You do not need to deactivate your account to change your username. (You can change it on the settings page. All @replies and followers will remain unchanged.)
- Your account may be viewable on twitter.com for a few days after deactivation.
- We have no control over content indexed by search engines like Google.
- If you’re creating a new account and want to use the same user name, phone number and/or email address associated with this account, you must first change them on this account before you deactivate it. If you don’t, the information will be tied to this account and unavailable for use.
Closing Your Account
How do I close my account?
- Log into the account you wish to close.
- Hover your cursor over your name in the top right of your home page and then click “Settings”.
- Click on “Close Your Account” under Personal Information.
- Select a reason for closing your account.
- Click on “Continue”.
- Inventory all connections and identify any that may be missing from the primary account you wish to keep.
- Send Invitations to those connections missing from the primary account.
- Update any profile information that maybe on other account profiles.
http://www.linkedin.com/addressBookExport
Your close account request must be processed by customer support for the following reason:
- You have more than 250 connections.
You will receive a confirmation email from customer support indicating that they received your request to close your account.
The account that customer support will process for closure is below:
-
Ajay Ohri
- 9,429 Connections
- 16 Recommendations
- ohri2007@gmail.com (primary address)
| Member Comment: ajay ohri | 11/24/2010 23:10 |
| Member ID: 6691344 Member Name: Ajay Ohri The member has attempted to self close this account and was unable because: The member has a large network of connections to close. Please close during non peak hours. Please confirm with the member when his or her account has been successfully closed. |
|
And if you dont’ know how to find me on my blog-
Happy Thanksgiving-and kill that Turkey
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Quantifying Analytics ROI
I had a brief twitter exchange with Jim Davis, Chief Marketing Officer, SAS Institute on Return of Investment on Business Analytics Projects for customers. I have interviewed Jim Davis before last year
http://decisionstats.com/2009/06/05/interview-jim-davis-sas-institute/
Now Jim Davis is a big guy, and he is rushing from the launch of SAS Institute’s Social Media Analytics in Japan- to some arguably difficult flying conditions in time to be home in America for Thanksgiving. That and and I have not been much of a good Blog Boy recently, more swayed by love of open source, than love of software per se. I love equally, given I am bad at both equally.
Anyways, Jim’s contention (
http://twitter.com/Davis_Jim
) was customers should go in business analytics only if there is Positive Return on Investment. I am quoting him here-
What is important is that there be a positive ROI on each and every BA project. Otherwise don’t do it.
That’s not the marketing I was taught in my business school- basically it was sell, sell, sell.
However I see most BI sales vendors also go through -let me meet my sales quota for this quarter- and quantifying customer ROI is simple maths than predictive analytics but there seems to be some information assymetry in it.
Here is a paper from North Western University on ROI in IT projects-.
but overall it would be in the interest of customers and Business Analytics Vendors to publish aggregated ROI.
The opponents to this transparency in ROI would be market leaders in market share, who have trapped their customers by high migration costs (due to complexity) or contractually.
A recent study listed Oracle having a large percentage of unhappy customers who would still renew!, SAP had problems when it raised prices for licensing arbitrarily (that CEO is now CEO of HP and dodging legal notices from Oracle).
Indeed Jim Davis’s famous unsettling call for focusing on Business Analytics,as Business Intelligence is dead- that call has been implemented more aggressively by IBM in analytical acquisitions than even SAS itself which has been conservative about inorganic growth. Quantifying ROI, should theoretically aid open source software the most (since they are cheapest in up front licensing) or newer technologies like MapReduce /Hadoop (since they are quite so fast)- but I think that market has a way of factoring in these things- and customers are not as foolish neither as unaware of costs versus benefits of migration.
The contrary to this is Business Analytics and Business Intelligence are imperfect markets with duo-poly or big players thriving in absence of customer regulation.
You get more protection as a customer of $20 bag of potato chips, than as a customer of a $200,000 software. Regulators are wary to step in to ensure ROI fairness (since most bright techies are qither working for private sector, have their own startup or invested in startups)- who in Govt understands Analytics and Intelligence strong enough to ensure vendor lock-ins are not done, and market flexibility is done. It is also a lower choice for embattled regulators to ensure ROI on enterprise software unlike the aggressiveness they have showed in retail or online software.
Who will Analyze the Analysts and who can quantify the value of quants (or penalize them for shoddy quantitative analytics)- is an interesting phenomenon we expect to see more of.
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- Twitter Testing Analytics Tool (informationweek.com)
How Jesus saved my Butt
But the reality was I was extremely unhappy- or as unhappy as a person could be without being crazy about it. I was addicted to the always-on rush of the internet, working without a break on my writing and my job/contracts. I was ignoring my wife ‘s demands for more time as childish, and the rest of my family as interfering. Even my son seemed an time-crawl at times, so he spent more time with his nanny than me. I was hooked- and the drug was electronic, unblinking and always on. When I was not working, I was playing games on Facebook, tweeting like a teenager, or playing paid strategy games.I had been having mild arguments for the past several weeks with my wife, but I dismissed those concerns as feminine posturing. I mean, I knew her for eight years now- four before marriage and four after that. Any demands from her for more time or even to help out with the work at home meant time away from my computer or my business or even my sleep. After the high of fourteen go-go hours at work I needed some pills at the end of each day to sleep.
The wife could wait. The job, the money and the networking could not.
And then she walked out on me. With the kid. And the nanny. And With my credit card.
I was furious. How could this happen to me? In vain I raged against her, created scenes at her house to get my son back. She gave my credit card back. But it would take much more time than I realized to get my life back.
At work- I slowly began burning out. My pill fueled sleep was not refreshing and gave rise to hesitant and erratic behavior. Once again I blamed my client and co workers. They were the stupid ones- me- I was the creative genius. I lost their respect and then their friendship- eventually losing my monthly income. I now had a big mortgage on my house and no income to support it. And no family to fill the big house too.
Too proud to admit whose fault it was, I packed my bags to start life afresh in school in America.
My parents were supportive, especially my father. I had often been distant with him as he too had a demanding job as a police officer. I rationalized my work alcoholism on the ground that I was doing it for my family and making good money, unlike my father who had just spent thirty years on a middle level pay and much more work. My father had endured those complaints silently and just as silently he helped me through basic therapy to help me reach a medical condition fit enough to travel.
In America-
I resolved to start life anew in the United States. At first it went well. I swam in the housing pool and walked along the beautiful green campus.My immigrant energy was good enough for me to start impressing my classmates and my teachers. I used the opportunities available in the US to travel to conferences in New York and Las Vegas. And I partied like a bachelor in both these places. I had nothing else left to lose and so I thought. Beer bars were my salvation and I was redeemed there-at least for the evening. But then a familiar pattern from the past emerged- I could not focus long enough on my studies. My medication (this time prescribed by a doctor) increased but I steadily drank as well. I tried distracting myself with sports- especially with the university football team which played every Saturday. Caught up in the weekly ritual, I hoped it would give a good outlet to the hurt I felt inside. It was one such Saturday that I came across my Baptist friends.
I was hitch-hiking my way to the football stadium and steadily grew flustered as there was a steady stream of cars hurrying to their tailgates without sparing a thought for me. After walking in vain for almost half an hour under the burning sun, I threw my hands up, looked up at the sky, and silently implored heaven to give me a break.
Enter Jesus
The Change
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Poem- El Martini
About 76,000 times and in 0.18 seconds
my friend, the google, does me inform,
are results for the keywords search poem on martini,
dampens enthusiasm for another poetic tome.
What can I say- that hasnt been said before,
760 thousand times about you and more,
Shaken and Stirred by Mr Bond,
sometimes dirty and mostly dryly spawned.
El Martini is here to stay,
ladies and gentlemen, your host for the evening today.
Sip the cold, and smooth flavor,
add some olives – or green apples savor.
dont drink too much,
this is art as a drink,
sip martini slowly,
pause and blink.
Purge thoughtful plans today,
schemes and chores for another day.
El Martini strums a mean guitar,
how exotic, this stranger from afar.
still I pause, down two cups for the road,
having started, I need to finish this ode.
El Martini- has finished his song,
Mesmerized we happily clap along,
As he bows, we ask for a last request.
An encore would be terrific, no less.
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